Job Vacancy Senior IT Service Manager - HMRC - SEO

Role responsibilities can include any or all the following disciplines across the full range of duties:

• Lead on the management of incidents and problems within this very busy and critical delivery area.
• Be responsible for making sure that business relations within the organisation are managed to enable delivery of IT services.
• Provide governance to ensure that service level agreements and operational level agreements are in place with both external and internal teams.
• Ensure all contractors carry out processes to ITIL standards.
• Collaborate with other IT service functions to make sure that services are maintained.
• Support the day-to-day service delivery of the product.
• Support the planning and schedule the testing and deployment of releases.
• Deliver new functionality required by the business while protecting the integrity of existing services.

Essential Criteria 

• Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service
• Demonstrable proven track record of delivering strong KPI performance and managing delivery towards defined SLAs
• Clear understanding of Stakeholder management and the development of strong stakeholder relationships
• Good communication skills with an aptitude for dealing with users, colleagues, and suppliers
• Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services
• Must show an aptitude for analysing and managing problems arising from incidents in the operation of IT systems, understanding the
significance of service level agreements.

Bristol Regional Centre - 3 Glass Wharf, Cardiff Regional Centre - Ty William Morgan, Edinburgh Regional Centre - Queen Elizabeth House, Leeds Regional Centre - Wellington Place, Liverpool Regional Centre - Water Street, Manchester Regional Centre - Three New Bailey, Newcastle Upon Tyne - Benton Park View, Stratford Regional Centre - Westfield Avenue, Telford - Plaza 1 and 2, Worthing - Teville Gate House

Please note that due to workforce controls, Leeds, Newcastle-Upon-Tyne and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford.

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