Job Vacancy Delivery Director

In this role, you will lead the successful delivery and evolution of a major Agile managed service contract within the Justice Sector. You’ll take accountability for service performance, financial management, stakeholder engagement, and continuous improvement across a portfolio of business-critical applications. Working closely with senior CGI and client stakeholders, you’ll shape a high-performing delivery model that drives operational resilience, innovation, and measurable business value.

You will play a pivotal role in modernising services through automation, AI, and improved engineering practices while fostering a collaborative, high-performing culture across a team of 30+ professionals. This role offers significant strategic exposure and the opportunity to contribute to wider sector growth initiatives, transformation programmes, and future leadership pathways within CGI.

Key responsibilities:

• Lead & Deliver high-quality managed service outcomes aligned to KPIs, SLAs, and client expectations

• Drive & Optimise operational performance, service stability, and continuous improvement initiatives

• Own & Manage financial performance including forecasting, cost optimisation, and commercial governance

• Build & Strengthen trusted client and stakeholder relationships across client and partner organisations

• Modernise & Innovate application services using Agile delivery, AI, automation, and emerging technologies

• Manage & Mitigate risks, issues, dependencies, and supplier relationships proactively

• Develop & Inspire high-performing teams through coaching, capability development, and succession planning

• Collaborate & Contribute across the Justice Sector to support strategic growth and transformation objectives

• Improve & Evolve delivery models to enhance scalability, resilience, and user outcomes

Required qualifications to be successful in this role

To succeed in this role, you’ll bring extensive leadership experience delivering large-scale Agile managed services within complex environments. You should be commercially astute, confident managing senior stakeholders, and experienced in driving service transformation, operational excellence, and continuous improvement. A strong understanding of modern delivery models, AI-enabled innovation, and public sector delivery environments will be highly beneficial.

Essential qualifications and experience:

• Significant experience leading complex managed service contracts and delivery organisations

• Strong commercial and financial management expertise including P&L ownership and forecasting

• Proven ability to manage senior client stakeholders and build trusted partnerships

• Demonstrable experience driving service optimisation and continuous improvement initiatives

• Experience leading Agile, squad-based, or product-aligned delivery teams

• Ability to balance operational stability with innovation and transformation

• Strong leadership capability with experience developing high-performing teams

• Familiarity with service management and delivery tooling such as Jira, Halo, or similar platforms

• Experience working within regulated or public sector environments is highly desirable

#LI-DT1

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.