Job Vacancy Head of IT Service Management - HMRC - G7

• Demonstrates outstanding communication skills with substantial experience in dealing with internal and external users.

• Demonstrates competence in evaluating and assimilating stakeholders' policy and framework.

• Has the ability to lead teams of staff successfully, when handling complex or high impact problems.

• Has substantial experience of dealing with users, specialists and service providers and are skilled in conducting meetings and team management.

Essential Criteria 

• Has had previous involvement the stages of the development life cycle, including risk management, and service management activities.

• Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.

• Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems.

• Has general awareness of the nature of business-critical incidents, and of their implications for the business.

• Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.

• Has a comprehensive understanding of the selection and use of monitoring tools and an extensive understanding of relevant financial principles and procedures including cross charging both internal and external to the organisation.

Desirable Criteria 

• ITIL v4 certification (or willingness to work towards).

• Working knowledge of HMRC Directorates & Business Units, preferably Business Taxes/Corporation Tax.

Birmingham, Bristol, Cardiff, Edinburgh, East Kilbride, Glasgow, Leeds, Liverpool, Manchester, Newcastle -Upon- Tyne, Portsmouth, Preston- St Mark's House, Stanley Street, Preston, PR1 4AT, Telford, Worthing Please note that due to workforce controls ,Birmingham, Cardiff, Glasgow, Newcastle- Upon- Tyne, Portsmouth and Preston are only available to existing HMRC staff in these locations.

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