Job Vacancy Microsoft Dynamics 365 Support Engineer (Business Central)

In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You’ll act as a trusted point of contact for incidents and service requests, working closely with finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance.

You’ll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you’ll support upgrades, analyse new platform releases, and identify opportunities to improve user experience, operational efficiency, and business outcomes. Supported by a collaborative team, you’ll be encouraged to share ideas, develop your expertise, and make a lasting contribution to the success of the service.

Key responsibilities:

• Support & Resolve – Manage incidents and service requests relating to Microsoft Dynamics 365 Business Central within agreed service levels.

• Investigate & Troubleshoot – Diagnose functional, process, and data-related issues across finance and operational modules.

• Prioritise & Communicate – Monitor support queues, provide timely updates, and maintain strong stakeholder engagement.

• Escalate & Coordinate – Work with development partners and third-line teams to resolve complex technical issues.

• Analyse & Improve – Review Business Central Wave releases and implement fixes or enhancements where required.

• Collaborate & Optimise – Partner with finance and business teams to improve system utilisation and operational effectiveness.

• Test & Validate – Support testing activities for upgrades, patches, and new functionality.

• Document & Share Knowledge – Maintain support documentation, knowledge articles, and operational procedures.

• Identify & Enhance – Recognise recurring issues and recommend improvements to processes, systems, and support practices.

• Coach & Support Users – Contribute to user training and knowledge-sharing initiatives.

Required qualifications to be successful in this role

To succeed in this role, you’ll bring hands-on experience supporting Microsoft Dynamics 365 Business Central within an application support, service desk, or operational support environment. You’ll combine strong analytical and problem-solving skills with excellent communication abilities, enabling you to work effectively with both technical and non-technical stakeholders. A proactive, customer-focused approach and a commitment to continuous improvement will help you thrive in this collaborative and fast-paced environment.

Essential qualifications and experience:

• You should have experience supporting Microsoft Dynamics 365 Business Central.

• Experience working within application support, service desk, or managed service environments.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder management capabilities.

• Proven ability to prioritise workloads and manage multiple competing tasks.

• Experience working within Agile frameworks and ceremonies.

• Strong attention to detail and commitment to delivering high-quality support.

• Ability to remain calm and effective under pressure.

Desirable qualifications and experience:

• Understanding of finance and accounting principles.

• Experience supporting Dynamics 365 CRM Customer Engagement (CE).

• Knowledge of integrations and interfaces between Dynamics 365 CRM CE and Business Central.

• Exposure to ITIL service management practices.

• Experience supporting retail, manufacturing, distribution, or professional services environments.

• Microsoft certifications relating to Dynamics 365 Business Central.

• Demonstrated interest in continuous improvement and service optimisation.

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