Job Vacancy Delivery Manager

In this role, you will take end-to-end ownership of delivering complex technology projects and workstreams. You'll establish clear delivery priorities, manage competing demands and ensure projects achieve agreed outcomes within scope, budget and timescales. Working closely with technical, commercial and client stakeholders, you'll provide confident leadership, proactively manage risks and dependencies, and maintain delivery momentum across multiple initiatives.

You'll also play a key role in shaping future delivery, coordinating incoming client requests, validating estimates and aligning resources with business priorities. You'll have the opportunity to develop team capability, encourage innovative approaches to delivery challenges and drive continuous improvement. Supported by CGI's collaborative environment, you'll build trusted relationships, empower teams and contribute directly to the success of critical government services.

Key responsibilities:

• Lead & Deliver: Take full accountability for successful project and workstream delivery, ensuring agreed scope, milestones, quality, costs and outcomes are achieved.

• Plan & Prioritise: Establish clear delivery plans, objectives and dependencies, balancing multiple concurrent projects and competing business priorities.

• Manage & Mitigate: Proactively identify risks, issues, blockers and resource constraints, implementing effective recovery actions to maintain delivery commitments.

• Coordinate & Collaborate: Bring together technical, commercial, supplier and client stakeholders to ensure aligned decisions and successful delivery outcomes.

• Assess & Estimate: Manage incoming our client’s requests, coordinate impact assessments and validate delivery estimates, resource requirements and commercial responses.

• Challenge & Improve: Evaluate assumptions, scope and delivery commitments, introducing practical improvements that strengthen delivery performance and predictability.

• Develop & Empower: Build high-performing delivery teams through recruitment, onboarding, skills development and effective resource allocation.

• Optimise & Balance: Manage delivery capacity, resource utilisation and workflow to meet existing commitments while responding effectively to new demand.

• Govern & Communicate: Maintain accurate delivery records, provide clear stakeholder reporting and ensure decisions, risks and dependencies are appropriately managed.

• Innovate & Evolve: Champion lessons learned, consistent delivery practices and continuous improvement across the account.

Required qualifications to be successful in this role

To succeed in this role, you'll bring proven experience leading complex technology delivery within demanding, highly governed environments. You'll be an organised, commercially aware and confident delivery professional, capable of managing multiple workstreams, coordinating technical teams and influencing senior stakeholders. You'll combine strong planning and risk management capabilities with a collaborative leadership style, demonstrating the ability to take ownership, solve complex challenges and develop teams that consistently deliver successful outcomes.

Essential skills and experience:

• Proven experience as a Delivery Manager, Senior Project Manager, Programme Manager or equivalent within technology or IT services.

• Strong track record of delivering complex technology, infrastructure, application, integration or service change initiatives from planning through to completion.

• Demonstrable experience managing multiple concurrent projects or workstreams, including scope, milestones, budgets, risks, dependencies and resources.

• Experience leading multidisciplinary technical and delivery teams, maintaining performance and accountability across competing priorities.

• Strong capability in delivery risk management, issue resolution, dependency management and recovery planning.

• Experience managing demand intake, project requests or front-door processes, including impact assessments and delivery planning.

• Proven ability to coordinate, challenge and validate technical estimates, resource requirements and commercial commitments.

• Experience managing team capacity, resource allocation, recruitment and capability development.

• Excellent stakeholder engagement, communication and relationship management skills, including experience working with senior client representatives.

• Strong commercial awareness, with the ability to balance delivery commitments, resource constraints, costs and customer outcomes.

• Experience working within secure, controlled or highly governed delivery environments.

• Ability to work effectively under demanding deadlines while maintaining accuracy, quality and delivery confidence.



Desirable experience:

• Experience delivering technology programmes for UK central government or other public sector organisations.

• Knowledge of enterprise integration services, infrastructure, platforms or operational technology change.

• Experience working within Agile, hybrid or structured project delivery methodologies.

• Experience managing suppliers and complex multi-party delivery arrangements.

• Relevant professional qualifications such as PRINCE2, AgilePM, PMP or equivalent.

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