Job Vacancy Director Account Management (Public Safety)

In this role, you will lead the strategic development and commercial performance of a key public sector account, building trusted relationships with senior stakeholders and identifying opportunities to deliver lasting value. You will take ownership of account growth, financial performance and client satisfaction, translating complex business challenges into compelling propositions that drive measurable outcomes. Working across CGI’s consulting, delivery, technology and commercial teams, you will shape opportunities from initial engagement through to successful contract award, ensuring alignment with client priorities and CGI’s strategic ambitions.



As a senior leader, you will inspire and develop a high-performing team, fostering a culture of collaboration, accountability and continuous improvement. You will have the autonomy to influence account strategy, explore innovative approaches to client challenges and strengthen CGI’s position as a trusted strategic partner. Supported by CGI’s extensive expertise and collaborative leadership network, you will balance long-term strategic growth with the commercial focus needed to deliver sustainable success.



Key responsibilities:

- Develop and execute account strategies that strengthen client relationships, expand opportunities and deliver sustainable revenue and margin growth

- Establish trusted relationships with senior stakeholders, acting as a strategic advisor and identifying opportunities to deliver greater business value

- Proactively identify, qualify and develop new business opportunities, translating client priorities into compelling commercial propositions

- Take accountability for account financial performance, including order intake, revenue, margin, pipeline conversion and forecasting accuracy

- Bring together CGI’s consulting, technical, delivery and commercial expertise to develop differentiated solutions that address complex client challenges

- Monitor market developments, competitor activity and emerging requirements to strengthen CGI’s competitive positioning and influence future opportunities

- Lead opportunity development and capture strategies, supporting propositions, negotiations and successful contract awards

- Lead, coach and support CGI Partners, creating a collaborative, high-performing team focused on delivering exceptional client outcomes

- Drive structured client engagement, feedback and continuous improvement activities to enhance client satisfaction and account performance

- Act as a senior CGI representative at client and industry engagements, promoting our capabilities, values and commitment to delivery excellence

Required qualifications to be successful in this role

You will be an accomplished senior leader with strong commercial acumen, strategic thinking and the ability to build trusted relationships within complex client environments. You will bring experience of driving business growth, managing senior stakeholders and translating strategic priorities into tangible commercial opportunities. You do not need to currently hold a Director of Consulting Services title, but you should be operating in a senior leadership capacity with the credibility, ambition and experience to take ownership of a strategically important account.



Essential qualifications and experience:

- Proven experience operating in a senior client-facing leadership, consulting, account management or business development role

- Strong understanding of account financial management, revenue growth, margin performance, forecasting and pipeline management

- Demonstrable ability to build trusted relationships and influence senior stakeholders within complex organisations

- Proven experience identifying, shaping and converting strategic opportunities into successful commercial outcomes

- Ability to develop and execute account growth strategies aligned with client priorities and business objectives

- Experience leading and developing high-performing teams while working effectively across multidisciplinary functions

- Ability to interpret market intelligence, competitor activity and client requirements to identify future opportunities

- Excellent communication, influencing and negotiation skills, with the credibility to represent CGI at senior levels

- Ability to balance long-term strategic objectives with immediate commercial priorities in a complex, evolving environment



Desirable experience:

- Experience working within public sector or government environments

- Knowledge of public safety, telecommunications, critical national infrastructure or emergency services

- Experience supporting major transformation programmes or complex technology-enabled services

- Familiarity with public sector procurement, competitive bidding and strategic capture planning



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