Job Vacancy Operational Endpoint Engineer (h/f)

About

ICT Digital Workplace

Description

We are looking for an Operational Endpoint Engineer to join our team. You will be part of a 10-person team managing the full lifecycle, support, and improvement of endpoints. You ensure devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Main Responsibilities

• Handle tickets (incidents and requests) assigned to the team, focusing on device lifecycle issues.

• Troubleshoot software (OS) & hardware related issues & document the taken steps.

• Coordinate the repairs of hardware issues with the vendors.

• Act as a clear, patient, and service-minded contact point for internal customers.

• Perform staging of physical and virtual endpoints.

• Manage returned equipment, assess its condition, and determine the appropriate next action.

• Monitor stock levels and initiate orders when predefined thresholds are reached.

• Maintain a clean, well-organized, and efficient staging environment.

Key Requirements

• Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning.

• Demonstrated troubleshooting and support expertise in PC hardware and peripherals.

• Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets.

• Familiarity with SCCM-based staging and/or Intune Autopilot provisioning is a plus.

• Basic proficiency in PowerShell or a strong willingness to build expertise in this area.

• Fluent in Dutch or French and English.

• Strong organizational skills and excellent follow-up.

• Service-minded team player, comfortable with users and supplier contacts.

• Curious and willing to learn the broader endpoint stack over time.

Other Details

This opportunity involves managing a significant volume of endpoints and requires a proactive approach to user support and process improvement. Additional training and development opportunities may be available as you progress in this role.