Job Vacancy Senior ITSM Consultant

In this role, you will help our clients navigate business challenges, identify opportunities for improvement and develop solutions that deliver meaningful results. Working as part of a collaborative consulting team, you will apply structured problem-solving and business analysis techniques to understand client requirements, evaluate potential solutions and support successful project delivery. You'll have the opportunity to take ownership of your analysis, contribute fresh perspectives and develop your expertise across varied client engagements.

You will work closely with colleagues and stakeholders to translate complex information into clear, actionable recommendations. Supported by experienced consultants, you'll strengthen your analytical and commercial capabilities while contributing to client relationships, business development opportunities and the continuous improvement of our consulting services.



Key responsibilities:

- Analyse & Solve: Apply structured problem-solving techniques to investigate business challenges, identify root causes and recommend practical solutions.

- Engage & Collaborate: Work with client stakeholders and internal teams to gather requirements, understand business needs and support effective decision-making.

- Design & Deliver: Contribute to the development, communication and implementation of solutions that address client objectives.

- Research & Evaluate: Gather and assess qualitative and quantitative information to develop evidence-based recommendations.

- Communicate & Influence: Produce high-quality reports, presentations and documentation that clearly communicate findings and proposed solutions.

- Improve & Innovate: Identify opportunities to enhance business processes, improve efficiency and deliver additional value to clients.

- Support Business Growth: Contribute to stakeholder analysis, client proposals and the identification of future business development opportunities.

- Develop & Grow: Build your professional expertise, expand your internal and external networks and share knowledge within a supportive consulting environment.

Required qualifications to be successful in this role

To succeed in this role, you will bring strong analytical and problem-solving capabilities, an understanding of business analysis principles and the confidence to engage with a range of stakeholders. You will be comfortable working with complex information, developing evidence-based recommendations and contributing to successful client outcomes. Your curiosity, collaborative approach and willingness to take ownership will help you thrive in a consulting environment where continuous learning and fresh thinking are encouraged.



Essential skills and experience:

- Business Analysis: Good working knowledge of business analysis methodologies, techniques and best practices.

- Problem Solving: Demonstrable ability to apply structured analytical approaches to identify business issues and develop appropriate solutions.

- Stakeholder Engagement: Ability to communicate professionally and effectively with internal teams and client stakeholders.

- Analytical Thinking: Experience gathering, interpreting and evaluating qualitative and quantitative information to support decision-making.

- Documentation & Reporting: Ability to produce clear, accurate and professional reports, presentations and supporting documentation.

- Solution Development: Understanding of how business and technology solutions can address organisational challenges and deliver value.

- Commercial Awareness: Appreciation of business objectives, client requirements and the commercial considerations influencing project delivery.

- Communication Skills: Strong written and verbal communication skills, with the ability to present findings and recommendations clearly.

- Adaptability & Collaboration: Confidence working in changing environments, managing ambiguity and contributing effectively within multidisciplinary teams.

- Continuous Development: A proactive approach to maintaining professional knowledge, developing expertise and identifying opportunities for improvement.

Desirable qualifications:

- A graduate or postgraduate qualification in business, management or a related discipline.

- Experience working within a consulting, business transformation or client-facing project environment.

- Familiarity with different business analysis models, frameworks and their practical applications.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.