Job Vacancy ITSM Consultant

In this role, you will work with clients and colleagues to understand business challenges, identify opportunities for improvement and develop solutions that deliver measurable value. Applying structured problem-solving techniques and business analysis methodologies, you will evaluate complex information, develop evidence-based recommendations and support the successful delivery of client engagements. You’ll take ownership of your contributions while benefiting from the guidance and expertise of an experienced consulting team.



You will also play an important role in communicating findings, supporting stakeholder engagement and contributing to business development opportunities. With the freedom to explore creative approaches and the support to continuously develop your skills, you’ll help deliver innovative solutions that strengthen client relationships and contribute to CGI’s wider business success.



Key responsibilities:



Analyse & Solve: Investigate business and technical challenges, applying structured problem-solving techniques to identify root causes and recommend effective solutions.



Design & Deliver: Define, evaluate and support the implementation of business solutions that address client requirements and deliver tangible outcomes.



Engage & Collaborate: Work closely with internal teams and client stakeholders to gather information, clarify requirements and support informed decision-making.



Research & Evaluate: Conduct qualitative and quantitative analysis, ensuring recommendations are supported by accurate, verifiable information.



Communicate & Influence: Produce clear, compelling reports, presentations, schedules and documentation for client and internal audiences.



Improve & Innovate: Apply business analysis models, standards and techniques to identify opportunities for process improvement and business transformation.



Support Growth: Contribute to stakeholder analysis, client proposals and the identification of future business development opportunities.



Build Relationships: Develop professional networks, participate confidently in meetings and contribute to collaborative working relationships.



Develop Expertise: Maintain knowledge of relevant industry developments, technologies and consulting practices to deliver continued value to clients.

Required qualifications to be successful in this role

You will bring strong analytical capabilities, practical knowledge of business analysis techniques and a collaborative approach to solving business challenges. You should be confident gathering and interpreting information, engaging with stakeholders and translating findings into clear recommendations. An understanding of how technology supports business objectives, combined with commercial awareness and a willingness to learn, will help you succeed in this varied consulting environment.



Essential skills and experience:



Business Analysis: Good working knowledge and practical application of business analysis methodologies, frameworks, standards and techniques.



Structured Problem Solving: Proven ability to analyse business challenges, draw appropriate conclusions and develop practical, evidence-based recommendations.



Stakeholder Engagement: Ability to communicate effectively with internal and external stakeholders, gathering requirements and building productive working relationships.



Analytical Skills: Experience collecting, interpreting and presenting qualitative and quantitative information to support business decisions.



Solution Development: Understanding of how business and technology solutions can address organisational challenges and deliver client value.



Documentation & Reporting: Ability to produce high-quality reports, presentations and supporting documentation that communicate complex information clearly.



Commercial Awareness: Understanding of client objectives, business priorities and the commercial considerations influencing project delivery.



Communication & Collaboration: Strong written and verbal communication skills, with confidence contributing to meetings, presentations and multidisciplinary teams.



Adaptability & Resilience: Ability to work effectively in changing environments, manage ambiguity and maintain high standards under pressure.



Professional Development: Commitment to maintaining specialist knowledge, developing new capabilities and contributing to continuous improvement.



Desirable qualifications and experience:



Experience contributing to consulting engagements, business improvement initiatives or transformation projects.



Familiarity with different business analysis models and the ability to explain their benefits and limitations.



Experience working in Higher Education sector would be beneficial.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.