Groupe Aptenia

Contractor job CONSULTANT SERVICENOW CSM PRO

Paris

Groupe Aptenia

Published on 09/02/2026

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  • Recueillir et analyser les besoins métiers des clients.

  • Animer et piloter les ateliers de cadrage et de conception fonctionnelle.

  • Rédiger et formaliser les User Stories en collaboration avec les équipes métiers et techniques.

  • Concevoir les solutions sur la plateforme ServiceNow, en particulier sur le module CSM Pro.

  • Paramétrer et configurer les fonctionnalités du produit ServiceNow CSM Pro.

  • Participer aux développements spécifiques lorsque nécessaire.

  • Accompagner les équipes projet durant toutes les phases de delivery.

  • Garantir la qualité des livrables et le respect des bonnes pratiques ServiceNow.

  • Assurer le support fonctionnel et technique auprès des clients.

Candidate profile

  • Expérience de 5 à 10 ans sur la plateforme ServiceNow.

  • Expertise confirmée sur le module Customer Service Management Professional (CSM Pro).

  • Solide expérience en conception fonctionnelle et technique.

  • Maîtrise de l'animation d'ateliers métiers.

  • Excellente capacité à rédiger des User Stories.

  • Expertise en paramétrage et configuration de ServiceNow CSM Pro.

  • Bonne compréhension des aspects de développement sur la plateforme.

  • Certification ServiceNow CSM appréciée.

Working environment

  • Excellentes capacités relationnelles.

  • Forte autonomie.

  • Esprit d'analyse et de synthèse.

  • Leadership dans l'animation d'ateliers.

Lyon, Auvergne-Rhône-Alpes
20 - 99 employees
Consultancy firm
𝐀𝐩𝐭𝐞𝐧𝐢𝐚 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐈𝐓 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐅𝐢𝐫𝐦 Aptenia is a specialized recruitment agency designed to meet the specific needs of companies seeking top talent. Based in London, Paris, and Lyon, we position ourselves as a key player in sourcing rare and strategic profiles. Our mission is to help clients achieve their hiring goals, reduce vacancy downtime, and maximize productivity by quickly finding the right talent. We are committed to building a service that values expertise and understands business challenges. With a proven network of qualified candidates, we connect top technical experts with fast-growing tech companies. 💻 𝐎𝐔𝐑 𝐈𝐓 & 𝐓𝐄𝐂𝐇 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔒 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 : Risk management, infrastructure protection, and information system security. ☁️ 𝐂𝐥𝐨𝐮𝐝 : Migration, architecture, and infrastructure optimization (AWS, GCP, Azure). 📊 𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 : Big Data, analytics, artificial intelligence, and machine learning engineering. 🤖 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 : Automation, deep learning, and AI solutions. ⚙️ 𝐄𝐑𝐏/𝐂𝐑𝐌 : Expertise in SAP, Salesforce, and Microsoft Dynamics. We recruit within the top 1% to 3% of talent in France, offering a modern and efficient recruitment approach that enables companies to sustain growth and profitability. By choosing Aptenia, you gain a tailor-made approach and a strategic partner to build high-performing and long-lasting teams.

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CONSULTANT SERVICENOW CSM PRO

Groupe Aptenia

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