Job Vacancy Business Analyst CMDB / ServiceNow

Romania

STHREE SAS

Job position Business Analyst CMDB / ServiceNow

Permanent

As soon as possible

2 to 5 years experience

Hybrid

Romania

Published on 24/06/2026

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Responsibilities

Gather, analyze, and document business requirements related to ITSM processes
Contribute to the improvement and structuring of the CMDB (Configuration Management Database)
Ensure data consistency and quality within the CMDB
Support the evolution of ITSM processes (Incident, Change, etc.) in an ITIL environment
Contribute to the design and optimization of ServiceNow reporting and dashboards
Guide and support users in using the platform and reporting tools
Work closely with technical and business teams to ensure clear process understanding

Profile

At least 4 years of experience as an IT Business Analyst
Strong understanding of ITSM processes (Incident, Change, etc.)
Experience with ServiceNow (ideally with exposure to CMDB topics)
Familiarity with CMDB concepts (deep expertise not mandatory)
Good knowledge of ITIL practices
Experience in requirements gathering, documentation, and stakeholder management
Ability to work in a structured and demanding environment

Nice to have

Hands-on experience with ServiceNow CMDB or configuration data management
Experience with ServiceNow reporting / dashboards
Knowledge of data quality and governance topics

Candidate profile

Profile

At least 4 years of experience as an IT Business Analyst

Strong understanding of ITSM processes (Incident, Change, etc.)

Experience with ServiceNow (ideally with exposure to CMDB topics)

Familiarity with CMDB concepts (deep expertise not mandatory)

Good knowledge of ITIL practices

Experience in requirements gathering, documentation, and stakeholder management

Ability to work in a structured and demanding environment

Nice to have

Hands-on experience with ServiceNow CMDB or configuration data management

Experience with ServiceNow reporting / dashboards

Knowledge of data quality and governance topics

Working environment

📍 Romania - Bucarest (Permanent prefered) - International environment

Asap

Context

As part of the growth of its ITSM team, our client is looking for a Business Analyst with a CMDB focus to support the evolution and optimization of its ServiceNow platform.

You will join an international team, including a junior team member and a senior stakeholder based in France.

Discover STHREE SAS

Paris, Île-de-France

100 - 249 employees

Recruitment agency

Huxley est une société experte en recrutement pour les secteurs IT et Banque, Finance et Assurance reconnue comme l’un des leaders du marché dans ces branches. Nous travaillons avec des entreprises de toutes tailles opérant dans divers domaines d’activités. Nos équipes offrent des solutions de recrutement pour des emplois en CDI, CDD, en assistance technique et prestation de services, de dirigeants et le conseil en gestion de talents. En effet, nous mettons en contact les professionnels avec les meilleures opportunités de l'industrie pour leur permettre d'atteindre leurs objectifs. Notre vaste réseau donne accès aux meilleurs professionnels et nos consultants spécialisés offrent une solution sur mesure en s’adaptant à vos besoins.

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Business Analyst CMDB / ServiceNow

STHREE SAS