Job Vacancy Business Analyst

In this role, you will work closely with clients and multidisciplinary CGI teams to understand business challenges, define requirements and shape solutions that deliver measurable improvements. You’ll take ownership of business analysis activities, from investigating operational needs and modelling processes through to defining requirements and supporting successful delivery. Your insights and recommendations will help clients make informed decisions, improve services and achieve their strategic objectives.

As part of our growing Business Analysis community within the Government & Health sector, you’ll have the opportunity to contribute new ideas, challenge existing approaches and help shape how we deliver value to clients. You’ll collaborate with supportive colleagues, build trusted stakeholder relationships and continue developing your expertise while making a meaningful contribution to projects that have a real-world impact.

Key responsibilities:

• Analyse & Improve: Investigate business processes, operational challenges and opportunities to improve efficiency, performance and service delivery.

• Elicit & Define: Gather, document and validate business and system requirements aligned with client objectives.

• Model & Design: Develop business process, information and data models to support solution design and decision-making.

• Collaborate & Influence: Engage with clients, stakeholders and multidisciplinary teams to build consensus and maintain alignment.

• Shape & Prioritise: Define the scope, requirements and priorities for smaller-scale changes, contributing to effective business solutions.

• Validate & Assure: Define acceptance criteria and support testing activities to ensure solutions meet business expectations.

• Innovate & Recommend: Apply analytical thinking and creative problem-solving to identify opportunities for meaningful business transformation.

• Communicate & Deliver: Translate complex information into clear, actionable insights and maintain effective stakeholder relationships throughout delivery.

Required qualifications to be successful in this role

To succeed in this role, you should have proven experience in business analysis, with the ability to understand complex business needs and translate them into clear, practical requirements and solutions. You’ll bring strong analytical, communication and stakeholder engagement skills, alongside a collaborative approach and the confidence to take ownership of your work. Experience applying established business analysis techniques and working across multidisciplinary teams will be important to delivering successful outcomes for our clients.

Essential skills and experience:

• Business Analysis: Proven experience applying business analysis techniques to identify needs, investigate challenges and recommend solutions.

• Requirements Engineering: Strong ability to elicit, analyse, document and validate business and system requirements.

• Business Process Modelling: Experience developing and interpreting business process, information and data models.

• Business Solutions Analysis: Ability to assess business needs, evaluate potential solutions and support informed decision-making.

• Stakeholder Engagement: Strong communication, facilitation and relationship-building skills across technical and non-technical audiences.

• Analytical Thinking: Proven ability to investigate complex problems, identify improvement opportunities and develop practical recommendations.

• Change & Delivery Support: Experience defining change scope, prioritising requirements and contributing to acceptance criteria and testing.

• Collaboration: Ability to work effectively with clients and multidisciplinary teams to achieve shared objectives.

Desirable skills and experience:

• Understanding of user experience (UX) principles and user-centred approaches to business analysis.

• Experience applying qualitative and quantitative research methodologies.

• Familiarity with design thinking techniques to explore challenges and develop innovative solutions.

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Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.