Job Vacancy Applications Service Architect

In this role, you will lead the service architecture and application management aspects of strategic business opportunities, helping CGI develop compelling, innovative and commercially viable solutions for clients across the public and private sectors. Working closely with bid teams, Solution Architects, delivery specialists and commercial stakeholders, you will take ownership of service design, operating models and delivery approaches, ensuring proposed solutions meet client requirements and demonstrate clear business value.

You will have the opportunity to influence how CGI develops and delivers next-generation managed services, introducing new ideas, strengthening service propositions and shaping effective transition and transformation strategies. Supported by a collaborative network of technical and business experts, you'll contribute to winning new opportunities, mentor colleagues and help advance CGI's Service Architecture capability while developing your own professional expertise.

Key responsibilities:

• Lead & Shape: Own the Application Services, Service Management and Service Delivery elements of bids, tenders, renewals and transformation opportunities, including managed services, IT outsourcing and systems integration.

• Design & Innovate: Develop end-to-end service architectures, operating models and delivery solutions that meet client requirements and support commercial competitiveness.

• Develop & Deliver: Produce compelling responses to Invitations to Tender (ITTs), Requests for Proposals (RFPs) and qualification submissions, clearly articulating CGI's proposed service solutions.

• Integrate & Collaborate: Work with technical architects, delivery teams, partners and suppliers to develop integrated solutions across applications, cloud, infrastructure, security and service management.

• Define & Assure: Translate functional and non-functional requirements into service designs, governance models, support structures, service levels and operational readiness plans.

• Optimise & Transform: Incorporate automation, continual improvement, Agile and DevOps practices to enhance application management and service delivery solutions.

• Manage & Evaluate: Coordinate service-related risks, assumptions, dependencies, estimates and cost inputs, ensuring solutions are achievable and commercially viable.

• Engage & Influence: Present service solutions to senior stakeholders and clients, confidently explaining proposed approaches and responding to technical and commercial challenges.

• Transition & Support: Shape service transition and implementation plans, ensuring effective governance, operational readiness and successful handover into live service.

• Mentor & Develop: Share expertise, support colleagues and contribute to reusable service propositions, best practices and the continued development of CGI's Service Architecture community.

Required qualifications to be successful in this role

To succeed in this role, you should bring strong experience in application management, service architecture or IT service delivery, combined with the ability to design and articulate commercially viable solutions for complex client opportunities. You'll be confident translating business and technical requirements into effective service models, collaborating across multidisciplinary teams and influencing stakeholders at different levels. Your analytical thinking, attention to detail and proactive approach will enable you to take ownership of challenging opportunities, while CGI's collaborative environment will support you in continuing to develop your expertise and career.

Essential skills and experience:

• Service Architecture: Proven experience designing, costing and documenting Application Management, Service Management or Service Delivery solutions for bids, programmes or client engagements.

• Bid & Proposal Development: Experience producing and reviewing high-quality responses to ITTs, RFPs and other client-facing proposals.

• Service Lifecycle Management: Strong understanding of service strategy, design, transition, live service operations and continual service improvement.

• Application Management: Knowledge of application support, maintenance, service improvement and modern delivery approaches, including Agile and DevOps.

• IT Service Management: Sound understanding of ITIL principles, service governance, SLAs, KPIs and operational management frameworks.

• Solution Design & Integration: Ability to translate complex requirements into integrated service designs, delivery models and operational solutions.

• Commercial Awareness: Experience contributing to solution estimates, cost models, risk assessments and commercially competitive service propositions.

• Stakeholder Engagement: Excellent communication, presentation and influencing skills, with the confidence to engage senior stakeholders, clients and technical specialists.

• Collaboration & Leadership: Ability to work across multidisciplinary teams, coordinate specialist contributions and build effective relationships across organisational boundaries.

• Organisation & Delivery: Strong attention to detail, with the ability to manage competing priorities and deliver high-quality outputs within demanding bid deadlines.

Desirable experience:

• ITIL certification or equivalent service management qualifications.

• Experience of Service Integration and Management (SIAM), multi-supplier environments or managed service transitions.

• Experience supporting complex IT outsourcing, managed services or systems integration opportunities.

• Knowledge of automation, cloud-based service models and modern application management practices.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.