Job Vacancy Application Support Analyst

In this role, you will support a portfolio of complex, critical applications and services, taking ownership of incidents from investigation through to resolution. You’ll monitor service performance, conduct root cause analysis and work collaboratively with colleagues, clients, vendors and third parties to maintain stable, secure and available application environments. You’ll work within ITIL-aligned processes and established governance while having the opportunity to find better ways to resolve problems and improve services.

Alongside day-to-day application support, you’ll contribute to technical change and project delivery, helping applications evolve in response to new technology, legislation and client requirements. Supported by colleagues across CGI, you’ll build your knowledge across a varied technology landscape and contribute ideas that improve quality, resilience and the client experience.

• Investigate & Resolve – Diagnose technical incidents and application problems, identifying effective solutions and restoring services promptly.

• Monitor & Manage – Own assigned incidents and maintain visibility of progress, priorities and client impact.

• Analyse & Prevent – Conduct root cause analysis and problem investigations to reduce recurring incidents.

• Support & Deliver – Complete technical activities supporting application changes and wider project delivery.

• Improve & Innovate – Identify and implement service improvements that strengthen reliability and the client experience.

• Protect & Maintain – Support application security, data integrity, availability and performance while identifying and reducing operational risks.

• Control & Govern – Maintain application-stack currency and patching information while following appropriate change, quality and security processes.

• Collaborate & Communicate – Work as one team with UK and offshore colleagues, clients, suppliers and other CGI teams.

• Document & Assure – Produce high-quality technical documentation and embed quality assurance into day-to-day delivery.

• Partner & Coordinate – Build productive relationships with vendors and third parties to secure timely technical assistance when required.

Required qualifications to be successful in this role

You’ll bring an IT support background with experience supporting applications or working in a comparable technical environment. You should enjoy troubleshooting, be comfortable working through incidents under pressure and communicate effectively with technical and non-technical stakeholders. You’ll also be willing to learn from colleagues, take responsibility for your work and contribute ideas that improve the services you support.

• Experience working within IT or application support, development or a comparable technical environment.

• Practical application troubleshooting and problem-solving capabilities.

• Understanding of ITIL principles and their application within a support environment.

• Experience working across clients, users, internal technical teams, suppliers or external vendors.

• Understanding of routine system maintenance, monitoring and operational checks.

• Experience contributing to technical projects and IT change.

• Ability to contribute to and review infrastructure, solution or technical designs.

• Exposure to IT Service Management tools, such as ServiceNow.

• Ability to produce clear, accurate technical and operational documentation using tools such as Microsoft Word and Excel.

• Strong written and verbal communication and stakeholder-management skills.

• Exposure to technologies such as Java, .NET, WebSphere, Microsoft SQL Server and T-SQL, or comparable technologies.

• Ability to work effectively within a dynamic team and remain organised when incident volumes and priorities change.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.