Job Vacancy Senior User Researcher - Insolvency Service - SEO

At the Insolvency Service, your work will help shape services used by thousands of people each year.

You’ll join a multidisciplinary team focused on designing better, more inclusive services, ensuring real user needs are understood and reflected in everything we build.

About the role

As a Senior User Researcher, you’ll lead research across digital services, helping teams understand users and design services that work for everyone, including those with complex or vulnerable needs.

You’ll work closely with designers, product managers and delivery teams, shaping decisions through insight and ensuring services meet high standards for quality, accessibility and usability.

What you’ll be doing

• Plan and deliver user research activities across the product lifecycle

• Lead research with a diverse range of users, including hard-to-reach groups

• Turn research into clear, actionable insights that influence decisions

• Support teams to adopt user-centred design and agile practices

• Design and run interviews, workshops and usability testing

• Use data and metrics to strengthen understanding of user needs

• Help teams meet the Government Service Standard

• Lead and mentor junior user researchers

• Build and improve user research practices across the organisation