Job Vacancy EUC Engineer - Leicester

In this role, you will provide onsite technical support for end-user devices and workplace technologies across assigned locations, acting as a visible and approachable point of contact for users requiring assistance. You will work within a dedicated Tech Bar environment, resolving desktop hardware, software, and connectivity issues efficiently while delivering a professional and customer-focused support experience. You’ll support incident resolution, fulfil service requests, and ensure devices and collaboration technologies remain operational and compliant with organisational standards.



You will collaborate closely with Service Desk teams and specialist resolver groups to maintain service quality and achieve agreed SLAs. Alongside day-to-day technical support, you’ll contribute to continuous improvement initiatives, support workplace technology deployments, and help create a positive user experience through proactive communication, problem solving, and operational excellence.



Provide & Resolve face-to-face desktop and end-user technical support

Support & Maintain laptops, desktops, mobile devices, and workplace technologies

Deliver & Configure device provisioning, installations, swaps, and upgrades

Troubleshoot & Escalate hardware, software, and connectivity incidents

Support & Maintain meeting room and collaboration technologies

Collaborate & Communicate with Service Desk and specialist support teams

Monitor & Ensure compliance with operational standards and SLAs

Document & Update incidents, requests, and technical resolutions accurately

Contribute & Improve user experience and continuous service improvement initiatives

Required qualifications to be successful in this role

To succeed in this role, you should have strong experience providing onsite desktop and end-user support within enterprise environments, alongside excellent customer service and communication skills. You’ll be comfortable troubleshooting a wide range of hardware and software issues, working independently, and managing priorities effectively while delivering a high-quality support experience to users.



Proven experience in onsite desktop or end-user computing support roles

Strong troubleshooting skills across Windows desktop environments and end-user devices

Experience supporting hardware, software, and peripheral issues

Knowledge of device provisioning, installations, and asset management processes

Experience supporting collaboration and meeting room technologies

Strong customer service and face-to-face support capabilities

Ability to work independently within service management processes and SLAs

Excellent communication, organisational, and problem-solving skills

Desirable qualifications

Experience working within enterprise or managed service environments

Familiarity with ITIL processes and service management tools

Knowledge of mobile device support and workplace collaboration platforms

Experience supporting secure or regulated environments

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.