Job Vacancy Human Centred Design - Service designer

In this role, you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities.



Working collaboratively with researchers, product managers, developers, and stakeholders, you’ll help turn insights into practical service improvements that enhance user experiences and business outcomes.



You’ll contribute to a collaborative and supportive design culture, where innovation, continuous learning, and shared ownership are encouraged. You’ll have opportunities to influence service strategy, shape user journeys, and contribute to impactful transformation programmes.



• Design & Deliver: Create service blueprints, user journeys, and process maps to improve end-to-end experiences.



• Collaborate & Influence: Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs.



• Research & Improve: Use user research and evidence-based insights to identify pain points and opportunities for improvement.



• Facilitate & Engage: Support workshops, co-design sessions, and stakeholder engagement activities.



• Innovate & Evolve: Contribute ideas, continuous improvement initiatives, and service design best practices across projects.

Required qualifications to be successful in this role

To succeed in this role, you should have experience supporting service design activities within digital environments and a passion for creating inclusive, user-focused services. You’ll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery.



• Experience designing or supporting end-to-end digital services or user journeys.

• Understanding of service design principles and user-centred design methodologies.

• Experience working within agile, multidisciplinary delivery teams.

• Ability to communicate concepts visually and facilitate collaborative discussions.

• Familiarity with service blueprints, journey mapping, and workshop facilitation.

• Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms.

• Strong stakeholder engagement and communication skills.



Desirable:



• Experience working within public sector, GDS, NHS, or regulated environments.

• Knowledge of accessibility standards and inclusive design principles.

• Understanding of data-driven design and service improvement approaches.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.