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Job Title: Principal Systems Engineer Location: Isle of Wight - Cowes Salary: Up to £70,600 commensurate with skills and experience. Part time & accruing hours available Put yourself into a dynamic Principal Systems Engineering role at the forefront of real world demands in the defence industry. You will be developing current and next generation radar products to counter emerging threats and gain an advantage in the strategic Future Air Dominance domain. Your new day-to-day will be exciting and diverse by applying the principles of Systems Engineering across the entire engineering development lifecycle as you join in developing radar systems used by those who serve and protect us. What you'll be doing: Develop novel solutions to evolving technical challenges and emerging issues for complex Multi-Function Radar Systems that our customers and end-user communities are facing Apply a breadth of knowledge, skills and experience of Systems Engineering principles, techniques and governance to steer and develop technical solutions and resolve engineering issues Conduct system design analysis to manage trade-offs of system parameters to characterise and specify robust product design Lead the decomposition of requirements to system and sub-system level and manage these in an approved toolset such as IBM DOORS Next Be a technical focus point with a holistic understanding of a whole system solution leading analysis activities and system design decisions and providing guidance to own team Collaborate with specialists across different engineering disciplines including electronics, electrical, mechanical and software to direct and realise overarching system design solutions Direct and undertake system integration, test planning and execution Define and articulate system acceptance strategies and acceptance evidence demonstrating system performance across a wide range of operational scenarios to internal and external stakeholders Through these activities you will build your personal profile with senior stakeholders and grow a diverse knowledge base in engineering Your skills and experiences: Essential: A good understanding in some of the following subject areas; signal processing, target track extraction, object classification algorithms, system and sensor resource optimisation A good understanding of factors that can affect the real-world performance of sensing systems and how these can impact the accuracy and timeliness of measurements in order to meet challenging design objectives and requirements Demonstrates understanding and experience of Systems Engineering which could include knowledge of Systems Engineering standards (e.g., ISO 15288) Experience of presenting both technical and non-technical information in a formal setting Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Sampson Radar Software Team: You will be working as a Principal Systems Engineer within our close-knit multi-function radar team of inter-disciplinary engineers, evolving our radar portfolio of existing and brand-new radar products to address emerging and future threats in the realm of Future Air Dominance. This role is a fantastic opportunity to enhance your skills and invest in your career journey within a global business. You will be supported in growing your knowledge in contemporary and cutting-edge Radar techniques, with opportunities to develop your skills and responsibilities in technical leadership. In this role, you will be able to enjoy both flexible and hybrid working arrangements. However, because of the importance and security classification of the projects you will be involved in, there will be a regular requirement for you to work on site so you can collaborate closely with the rest of your team. Our workplace in Cowes is an easily accessible commute from Southampton with a regular foot passenger ferry and BAE shuttle service from the ferry terminal to site. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include part time hours, accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 31st December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-AL1 #LI-Hybrid

Job Title: Principal Software Engineer Location: Cowes Salary: Up to £65,000 dependent on experience. Part time & accruing hours available, plus bonus scheme What you'll be doing: Applying experience to design & develop sub-system solutions, resolve engineering issues and problems, and provide guidance to others for a range of software products as part of a 70 strong software team within the Product & Training Services area of BAE Systems Maritime Services Providing technical expertise across the software team for the ongoing maintenance of software that is part of the naval radars that are in service with the Royal Navy on multiple platforms Providing technical expertise across the software team for the requirements, design, implementation, testing and verification of the software subsystems on Naval radars Providing technical expertise for the design and development of subsystems including replacement of obsolete hardware and software to maintain and enhance the capability of the radar products for the RN Providing guidance and work as part of a cohesive team of software engineers across multiple projects and products Your skills and experiences: BEng/BSc in Computer Science or other relevant Engineering or Numerate subject (technology, engineering or science related discipline) and a CEng or equivalent level of capability or working towards CEng status Considerable experience of using at least one high level programming language Considerable experience of using a high-level design methodology (e.g. UML) Experienced of all aspects of a software lifecycle and good knowledge of software lifecycle models (e.g. Waterfall, Agile) Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Sampson Radar Software team: The Sampson Radar Software team is a 30 personnel group that provides support and capability upgrades to the Royal Navy and their products. This role will deliver software products to the customer as part of a team delivering enhancements over the next 10 years, as well as providing ongoing support to existing products. You will have the opportunity to develop and enhance your skills and knowledge, with the potential to lead into more senior positions within a global business. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include part time hours, accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 30th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-AL1 #LI-Onsite

Job Title: Senior Software Engineer Location: Isle of Wight (Full time onsite) Salary: Circa £55,000 commensurate with skills and experience What you'll be doing: Under limited technical supervision apply experience to design & develop solutions, resolve engineering issues and problems for a range of software products as part of a 30 strong software team within the Sampson Radar Software team of BAE Systems Maritime Services Responsible for supporting the ongoing maintenance of software that is part of the naval radars that are in service with the Royal Navy on multiple platforms Responsible for the requirements, design, implementation, testing and verification of the software subsystems on the Naval radars Responsible for the design and development of subsystems including replacement of obsolete hardware and software to maintain and enhance the capability of the radar products for the RN Work as part of a cohesive team of software engineers across multiple projects and products Your skills and experiences: Hold a BEng/BSc in Computer Science or other relevant Engineering or Numerate subject (technology, engineering or science related discipline) Have considerable experience of using at least one high level programming language (Ada is desirable) and a high-level design methodology (UML is desirable) Have experience of all stages of the software lifecycle and good knowledge of software lifecycle models (e.g. Waterfall, Agile) and have good knowledge of appropriate software standards (e.g. ISO/IEC/IEE 12207) Have a comprehensive understanding of configuration management and experience of a configuration management tool Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Sampson Radar Software Team: The Sampson Radar Software team is a 30 personnel group that provides support and capability upgrades to the Royal Navy and their products. This role will deliver software products to the customer as part of a team delivering enhancements over the next 10 years, as well as providing ongoing support to existing products. You will have the opportunity to develop and enhance your skills and knowledge, with the potential to lead into more senior positions within a global business. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 30th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-AL1 #LI-Onsite

Job Title: Principal Engineer - PMS C&I (Software) Location: Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable depending on experience What you'll be doing: Working to recognised industry standards to produce innovative, high quality software products Working within a multi-disciplined team, utilising a variety of tools and programming languages, engaging in all aspects of the software development cycle Taking responsibility for your own and others work as well as providing technical assistance to support the development of junior members of the team Leading during assurance and review activities ensuring that all required configuration, release and documentation activities have been produced in accordance with the relevant standards Translate requirements into software designs, implement and test solutions, and manage integration, configuration, release, and deployment of the product Your skills and experiences: Degree in Software Engineering Instrumentation and Control Engineering, or related subject Chartered status with a relevant professional institution or equivalent experience Knowledge of one or more software development lifecycles (i.e. Agile, Waterfall etc) Experience with Siemens TIA Portal Leading small software teams or technical specialist within a software team Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Control Systems software team: We predominantly supply to the UK MoD as part of our support to national endeavour for underwater superiority throughout the world. Our team is responsible for system design, build and/or procurement of the major electronic and complex software systems on a submarine, as well as provision of test, integration and support services. This role will provide you with the opportunity to work on major, high profile submarine engineering programmes where you will interact with several internal and external stakeholders including the Ministry of Defence. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 6th January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JP1 #LI-Hybrid

Senior Maintenance Safety Engineer Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: £47,690 - £75,370 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role AWE is now recruiting for a Senior Maintenance Safety Engineer to become a member of our Maintenance Safety Team within our Engineering Safety Organisation who provide complex professional engineering judgement for the effective implementation of technical engineering safety. Who are we looking for? We are looking for someone with a Maintenance engineering background who has knowledge and experience in demonstrating compliance with maintenance Relevant Good Practice (RGP), such as SFG20, CIBSE Guide M, ISO 55000 and Infrastructure/Plant/Equipment design standards. We'd love to hear from Engineers with the following: A good understanding of SFG20, CIBSE Guide M, ISO 55000 and Infrastructure/Plant/Equipment design standards and associated inspection and maintenance requirements Strong root cause analysis and Failure Mode Effects (Criticality) Analysis experience An HNC/HND or equivalent suitable experience, such as EngTech MIET Demonstrable knowledge and experience of maintaining infrastructure, plant, equipment and systems Familiar with maintenance strategy development during design, including Availability, Reliability & Maintainability considerations The ability to deliver maintenance engineering advice and guidance across an equivalent manufacturing and/or research environment comprising a range of infrastructure facilities and associated manufacturing and/or research plant and equipment Experience of identifying, managing and reporting on engineering safety risks to senior management Previous experience of leading the delivery of engineering services across the life of an asset What will you be responsible for? Setting, managing, and assessing standards of competence for Maintenance Engineering Safety Reviewing suitability of maintenance scope and service for maintenance delivery by AWE and contract personnel for compliance with relevant regulations The review of legislative records pertaining to maintenance engineering safety Advising on the safe and effective implementation of engineering safety at AWE Providing oversite of supply chain's specialist contractors application of engineering safety when delivering tasks Providing technical support in resolving complex and multifaceted issues across the business Supporting the development and efficient operation of the Engineering Safety Organisation Making judgement on the safe and effective implementation of engineering safety within area of authority Influencing and contributing to the development of AWE engineering safety policies Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions) Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay Opportunities for Professional Career Development including funding for annual membership of a relevant professional body Employee Assistance Programme and Occupational Health Services Life Assurance (4 x annual salary) Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process Our interviews typically take place over Teams and for most roles are a 1 stage process Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston

Digital Delivery - Head of Fraud and Error and Head of Debt Pay: Circa £89,000 per annum, plus 28.97% employer pension contributions worth around £26k pa. Flex and purpose: Hybrid working (60/40 in/out), flex-friendly policies, work life balance and work with real impact and legacy, touching millions of DWP customers. Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield Regular travel across these locations will be required, with an expectation of travel to one of these hubs (especially Blackpool and Manchester) at least once a week. We're recruiting for two leadership level Digital Delivery professionals to lead our teams in DWP Digital. In DWP we call these roles Digital Delivery Head of Fraud and Error and Digital Delivery Head of Debt. But while an understanding of Fraud and Error or Debt would give you a running start, it's not a requirement. Really, these are just the areas in which you'll work, deliver and make a difference to millions of people. You will use your agile delivery background to deliver value, products and services through technology and through DWP's technical experts - that's the background and the expertise we really care about. Why are we hiring? DWP has been given a clear agenda to reduce fraud, error and debt. We'll use cutting edge tech and user centred design to help customers get it right first time, to prevent error getting into the system, creating a debt balance which DWP needs to recover. We're aiming to reduce the cost to DWP, but also to limit stress and pain for DWP users. There are real people at the end of our services, and we want to improve the experience for them. There is genuine fraud too - nobody wants taxpayer money going into the pockets of people who don't deserve it and shouldn't be claiming it. We need you to help us get the technology, the products, systems and services in place to stop that happening. You'll either be standing up enterprise level teams and projects which prevent fraud and error, or working on a new self-serve debt recovery system for DWP customers which is currently in Discovery phase. The scale is huge, with 20 million users affected and billions of pounds at stake. About you and your role: To do this role well you'll need to be an experienced delivery professional with an agile background. You will have delivered something big and complex and ugly, ideally within a mixed matrix environment. You'll need to be a great leader, capable of absorbing the noise and enabling your people to deliver in a psychologically safe space, and you'll need to have excellent stakeholder management skills. This is a major change programme - there are lots of interested parties. There is scrutiny. It will be high profile and high on the agenda. So you'll need to be resilient, credible and confident. You'll be talking to directors general, change managers, ministers and more. You'll be able to describe issues and risks at programme board level. You have the experience of technical delivery to translate complex issues to a non-technical, but very interested audience. So, when your team tell you that there is something wrong in the cloud environment, you know what that means and you can help others understand too. There are around 145 people working across these programmes at the moment, with a mix of in-house experts, contractors, suppliers and change management professionals. You'll lead the team, set the vision and keep everyone on track. It's not huge leadership span but it is high complexity. And there will be money and people available as you shape your team and build the environment you need in order to deliver. On a given day you may be looking at our operational processes and really understanding how technology can make those better for the agents that work them, and improving the customer experience. You'll be creating the conditions for highly engaged teams that understand their mission, and the value of the work they're doing. You'll influence policy, deliver tangible results, you'll manage a complex and demanding stakeholder network We really believe these are among the most exciting roles in government, and a once-in-a-generation opportunity to shape how DWP takes on the issues of fraud, error and debt - using technology to deliver solutions that are both humane and effective. If you think you can help, apply now or get in touch for a chat. You'll need to demonstrate the following knowledge, experience and skills in your application: You're an exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity You have experience leading in a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own You have a successful track record of delivering real business value in increments in line with user needs. You have experience of managing and delivering change in a complex environment You need to be able to build excellent stakeholder relationships, creating a wide-ranging and collaborative network which enables better work across organisational and team boundaries. You have strong financial acumen and a genuine motivation to deliver true value for money. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members. Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. Click apply to read the full job advert on Civil Service Jobs, and to start an application. You'll also find contact details for our recruitment team if you have any questions or just want a chat about the role.

Digital Delivery - Head of Fraud and Error and Head of Debt Pay: Circa £89,000 per annum, plus 28.97% employer pension contributions worth around £26k pa. Flex and purpose: Hybrid working (60/40 in/out), flex-friendly policies, work life balance and work with real impact and legacy, touching millions of DWP customers. Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield Regular travel across these locations will be required, with an expectation of travel to one of these hubs (especially Blackpool and Manchester) at least once a week. We're recruiting for two leadership level Digital Delivery professionals to lead our teams in DWP Digital. In DWP we call these roles Digital Delivery Head of Fraud and Error and Digital Delivery Head of Debt. But while an understanding of Fraud and Error or Debt would give you a running start, it's not a requirement. Really, these are just the areas in which you'll work, deliver and make a difference to millions of people. You will use your agile delivery background to deliver value, products and services through technology and through DWP's technical experts - that's the background and the expertise we really care about. Why are we hiring? DWP has been given a clear agenda to reduce fraud, error and debt. We'll use cutting edge tech and user centred design to help customers get it right first time, to prevent error getting into the system, creating a debt balance which DWP needs to recover. We're aiming to reduce the cost to DWP, but also to limit stress and pain for DWP users. There are real people at the end of our services, and we want to improve the experience for them. There is genuine fraud too - nobody wants taxpayer money going into the pockets of people who don't deserve it and shouldn't be claiming it. We need you to help us get the technology, the products, systems and services in place to stop that happening. You'll either be standing up enterprise level teams and projects which prevent fraud and error, or working on a new self-serve debt recovery system for DWP customers which is currently in Discovery phase. The scale is huge, with 20 million users affected and billions of pounds at stake. About you and your role: To do this role well you'll need to be an experienced delivery professional with an agile background. You will have delivered something big and complex and ugly, ideally within a mixed matrix environment. You'll need to be a great leader, capable of absorbing the noise and enabling your people to deliver in a psychologically safe space, and you'll need to have excellent stakeholder management skills. This is a major change programme - there are lots of interested parties. There is scrutiny. It will be high profile and high on the agenda. So you'll need to be resilient, credible and confident. You'll be talking to directors general, change managers, ministers and more. You'll be able to describe issues and risks at programme board level. You have the experience of technical delivery to translate complex issues to a non-technical, but very interested audience. So, when your team tell you that there is something wrong in the cloud environment, you know what that means and you can help others understand too. There are around 145 people working across these programmes at the moment, with a mix of in-house experts, contractors, suppliers and change management professionals. You'll lead the team, set the vision and keep everyone on track. It's not huge leadership span but it is high complexity. And there will be money and people available as you shape your team and build the environment you need in order to deliver. On a given day you may be looking at our operational processes and really understanding how technology can make those better for the agents that work them, and improving the customer experience. You'll be creating the conditions for highly engaged teams that understand their mission, and the value of the work they're doing. You'll influence policy, deliver tangible results, you'll manage a complex and demanding stakeholder network We really believe these are among the most exciting roles in government, and a once-in-a-generation opportunity to shape how DWP takes on the issues of fraud, error and debt - using technology to deliver solutions that are both humane and effective. If you think you can help, apply now or get in touch for a chat. You'll need to demonstrate the following knowledge, experience and skills in your application: You're an exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity You have experience leading in a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own You have a successful track record of delivering real business value in increments in line with user needs. You have experience of managing and delivering change in a complex environment You need to be able to build excellent stakeholder relationships, creating a wide-ranging and collaborative network which enables better work across organisational and team boundaries. You have strong financial acumen and a genuine motivation to deliver true value for money. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members. Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. Click apply to read the full job advert on Civil Service Jobs, and to start an application. You'll also find contact details for our recruitment team if you have any questions or just want a chat about the role.

We're looking for an exceptional IT Service Manager to help us make a difference to our planet. As our IT Service Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, based in Exeter HQ. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our IT Service Management Team, you will enable our service delivery and improvements whilst driving adherence to our processes. You will be responsible for managing and co-ordinating tasks and actioning tickets working them through to completion. You will be involved with wider IT Service Management activities and will work with service delivery managers, account managers and our IT support teams to ensure delivery of a world class customer service. Your key duties To manage tasking of customer requests for Services including. Driving adherence to data quality for incoming requests Into the ITSM team, such as CSDs & Service requests to ensure that they include all required information and rejecting those that don't meet the data quality requirements. Updating data repositories to ensure accurate customer and service records are captured in ServiceNow. Where appropriate, facilitate further tasks, requests and changes to enable fulfilment of these requests. Liaise with colleagues across the organisation to update them on the progress of the services. Working across IT Service Management to identify and improve the processes, procedures and user experience through automation, simplification, and documentation. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our IT Service Manager, your total reward package will be up to £47,606 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Knowledge of IT Service Management (ITSM) Processes: Understanding of ITSM principles, including service operations, change requests, tasks, and incident management, with a particular focus on improving process adherence and user experience. (We're experts by nature) Data Quality and Management: Ability to ensure the quality and accuracy of data in ITSM repositories, including validating customer and service records and addressing discrepancies effectively. Collaboration and Communication Skills: Strong interpersonal and communication skills, with experience in liaising across teams such as Service Desk, Service Delivery, Account Management, and technical support to ensure smooth service delivery. (We're better together) Problem-Solving and Analytical Skills: Ability to analyse data, triage tickets, and manage customer service requests effectively, ensuring timely resolution and adherence to required standards. (We keep evolving) Organisational and Coordination Skills: Experience in managing and coordinating tasks, orders, and service operations activities to ensure timely and accurate delivery of IT services. Understanding of the types of Services and products offered to customers by the Met Office and the channels these are issued through. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 08/01/2025 at 23:59 with first stage interviews commencing from 20/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.