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J ob title: Solutions Architect Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £60,000 dependent on experience What you'll be doing You will be supporting the Demand Management meetings to help route demand appropriately to delivery teams Undertaking Business Analysis with customers and eliciting their requirements Aligning incoming demand to the functional and overall strategic roadmap Defining Solution Options in line with customer requirements Producing Architecture Packs to communicate complexity surrounding customer demand Producing High Level Designs to gain quotations from the IT service provider and mobilise IT projects Managing the production of weekly performance metrics for Information Management and Technology leads Your skills and experiences: Essential: Knowledge and experience of The Open Group Architecture Framework (TOGAF) Competent in identifying risks and opportunities Good all round knowledge of technical/VM work/ Cloud for non-secure data General understanding of Cloud architectural principles Desirable: Manufacturing background Operational technology background Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Product Fulfilment Solution Architecture team: The Product Fulfilment team is one of four Product Groups within the IM&T function. Product Fulfilment is responsible for providing the IT capabilities that are required by the core delivery functions of the business (such as Manufacturing, Supply Chain and Project Delivery), and those which support it (such as HR and Finance). This is an exciting opportunity to join a new team, foster new and existing relationships across a large Enterprise and deliver Projects that improve the Build, Test & Commissioning of Submarines. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments." Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd January 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-Hybrid

Engineering Manager - C ommercial Specialist AWE is currently recruiting for an experienced Engineering Manager commercial specialist to take up a brand-new role in supporting our Capital Engineering teams that are responsible for developing and managing procurement of major capital investment projects covering construction, infrastructure, and technical services. Location: Reading, with free onsite parking. Package: From £60,000 to £85,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role! It's an exciting time to join the AWE, we are developing a team to support one of the UK's largest and most strategic infrastructure investments over the next 15 years. We need an experienced Engineering commercial specialist leader to ensure we achieve our goal of being best-in-class. The role reports into the Systems Integration & Services Manger within the Governance Risk & Compliance group. You will be responsible for leading improvements and supporting our Capital Engineering teams, acting as a line of assurance in procurement strategy development and the management of strategic sourcing events working with our commercial procurement team. You be accountable for developing route to market solutions that adopt latest procurement thinking and ensuring compliance to procurement regulations and our obligations as public sector contracting authority. In this role, you will: Foster a culture of care and respect, interacting with many different professionals. Lead the development of a procurement strategy, market engagements, and tender execution, using collaborative and innovative procurement and contract strategies. Be accountable for the development of route to market solutions that adopt latest procurement thinking, ensuring compliance to procurement regulations and our commitments to equality, fairness, and transparency. Oversee the procurement of complex infrastructure solutions, including alliances and strategic partnerships. Support the development and implementation of procurement processes, driving a culture that shares best practice and strives to continuously improve. Ensure that our procurements are compliant with all relevant regulation and legislation. Report and oversee performance management of supply chain ensuring appropriate contract controls are in place. Who are we looking for? We do need you to have the following: High levels of emotional intelligence with a talent for managing people. An ability to get things done, and support others to do the same. Exceptional leadership skills. Expertise in the procurement of complex infrastructure contracts, with experience of the Public Contract Regulation and/or Defence and Security Public Contract Regulations. However, similar experience with the Utilities Contract Regulations would also be considered. An eye for detail with the ability to review, challenge and provide ongoing oversight and advice to all aspects of procurement strategy and management. Whilst not to be considered essential, we'd like you to have experience in some of the following, but it's not a deal-breaker if you don't : Drafting, reviewing, and negotiating NEC contracts. Managing the procurement construction and major infrastructure projects, including alliances/strategic partnerships/enterprises Experience in procurement programme management. Working and leading matrix teams You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process.

We're looking for an exceptional DevOps Engineer - IAMS to help us make a difference to our planet. As our DevOps Engineer - IAMS, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise As a DevOps Engineer, you'll architect innovative solutions to complex identity challenges and you will be part of a team, to build and maintain an authentication service to help a global user-base access critical weather data and services. Join us in Agile ceremonies like sprint planning and retrospectives, where you will help shape our team's future. Your key duties Work independently and as a team writing testable and maintainable Python and JavaScript code. Contribute to and maintain CI/CD Pipelines in Azure and AWS. Proactively monitor and resolve support incidents (as part of a support rota). Ensure documentation is current and accurate. Collaborate with cross-functional teams to implement authentication and authorization. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our DevOps Engineer - IAMS, your total reward package will be up to £49,806 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Proven problem-solving abilities in complex technical environments. (We keep evolving) Demonstrable experience developing authentication solutions with Azure AD B2C. (We live and breathe it) Adept at writing testable and maintainable Python and JavaScript code. (We're experts by nature) Strong communication skills with evidence of an organised and structured approach to your work and ability to work within a team environment. (We're better together) Experience working with CI/CD pipelines and DevOps toolchains to automate application build, testing and deployment. (We're experts by nature) How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 15/12/2024 at 23:59 with first stage interviews commencing from 13/01/2025. You will hear from us once the closing date has passed. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Job Title: Project Planner Location: Warton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793+ dependent on skills and experience What you'll be doing: This role will require you to develop and maintain integrated schedules across a varied and dynamic organisation You will be conducting scenario modelling to support the business in assessing new requirements, resource demand and impacts to delivery milestones A crucial part of your role will be to interact with internal Stakeholder Management You will be required to act as the Scheduling Subject Matter Expert and support less experienced members of the team Your skills and experiences: Experienced scheduling professional with extensive knowledge of Microsoft Project, Deltek Open Plan and/or Primavera P6. One or the other is essential Demonstrable experience of using toolsets in a complex environment, including creating complex schedules Experience with Stakeholder Management with the Ability to persuade and influence Able to work with limited supervision Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Project team: Design Development Test & Evaluation is one of the largest organisations in the BAE Systems Air Sector, home to over 2,000 engineers and working on projects across EuroFighter Typhoon, Hawk, FCAS/Tempest, US Programmes (including F35) and our R&D organisation, FalconWorks. Key to the ongoing success and growth of this organisation is an evolving Project Control capability, in particular the need to further expand our network of integrated schedules across this entire organisation. To enable this a planning cell is being established within DDT&E where a team of schedulers will work across the engineering teams delivering our current projects as well as with our New Business teams looking at planning and estimating future work. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 17th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job title: Business Change Lead Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793+ depending on experience What you'll be doing: Lead the Business Change Team within the organisation, providing thought leadership, coaching and development Conduct Business Change activities including: Business Change Complexity Assessment, Health checks, Impact Assessments and Business/Change Readiness Assessments as identified Identifying, assessing and supporting the management of risks arising from the Business Change activities Liaising with the sector/function change network to ensure there is a continued understanding of the changes to be delivered. Conducting Training Needs Analysis and collaborating with Subject Matter Experts (SMEs) to develop and deliver training (where appropriate) Proactively monitoring the progress of, and provide the required reporting for, Business Change activities and provide insightful recommendations Supporting a robust Business Readiness process to ensure the change can land effectively Developing communication plans and producing appropriate and engaging communication materials that are adapted to suit different audiences in the business and persona types Working collaboratively across the workstreams and with the sectors to ensure the appropriate Business Change activities are taking place and are effective in supporting successful programme outcomes Your skills and experiences: Essential: Must have successfully delivered Transformation or Business Change within similar size / complex organisations Good understanding and experience, including delivery, of Business Change Ability to manage senior stakeholders effectively and manage complex and diverse scenarios, focusing on high quality and delivery through others even in high pressured, time critical situations Ability to think analytically, to resolve problems and to identify solutions and causes Desirable: Experience in coaching and supporting leaders through Business Change PMDY or Change Management qualification or equivalent experience Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Business Change Centre of Excellence team: We are the Business Change Centre of Excellence, we are a trusted partner to teams within and beyond Air in support of their change, improvement or transformation goals. We take a structured, repeatable and adaptable approach to Change that recognises people are at the heart of everything we do. We use a unique combination of Business Analysis, User Centred Design and Business Change capability to drive innovative solutions at pace, delivered through small multi-disciplined feature teams. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 17th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: Project Lead Location: Barrow. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £40,100+ depending on skills and experience What you'll be doing: This role will require you to perform advanced project reporting & scheduling You will identify, assess and manage risks to the success of the project. Ensuring you apply appropriate Project Management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Agree project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and track activities against the project schedule, managing stakeholder involvement as appropriate Ensure you have a comprehensive knowledge of Business process and procedures You will have the ability to manage the full project lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved This is a role for an experienced project professional with a small team and the ability to deliver with limited guidance from the Line Manager You'll also have people manager responsibilities in this role Your skills and experiences: Essential Comprehensive Project Management experience demonstrated in a professional capacity and the specialist skills to ensure procedures are followed with the ability to define the standards which the others will operate. Guides others in application of Project Management processes Comprehensive understanding of one or more Project Management tools techniques and practices Good knowledge and experience of Project Management governance and assurance processes such as Integrated Baseline Reviews (IBRs). Typically an Assessor for Life Cycle Management (LCM) Reviews Knowledge acquired through job related training and on the job experience with theoretical and practical skills Desirable Comprehensive knowledge and understanding of PM policies, processes, procedures and systems Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Weapon Systems UK team: As part of BAE Systems Platforms and Services sector, Weapon Systems (UK) designs, develops, manufactures and supports artillery systems, naval guns, and provides engineering capability to the wider BAE Systems business. Our global reach brings our customers a depth and breadth of expertise that meet critical needs in the air, on land, and at sea. Our mission strives for us to be our customer's trusted and affordable weapons provider, delivering enhanced effects on target and complete mission solutions. We are looking for innovation, commitment and drive to help define the future of Weapon Systems capabilities. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 17th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Pay of £42,614 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We need an IT Service Manager with ITIL4 certification or experience to work on our huge and varied IT estate in DWP. It's fast-paced working environment that will test your ITSM skills. You'll be challenged to respond to changing priorities while still delivering for our millions of users and around 100,000 colleagues. You will support colleagues across the DWP business to ensure that the required catalogue items are developed, deployed and maintained in line with the relevant policies, procedures, standards and agreements. Using ServiceNow (our service management platform) you will make sure catalogue item requirements are effectively developed, maintained and improved. The high volume of change drives a continuous pipeline of demand, and your relationship building skills will enable you to work collaboratively, managing expectations on a daily basis. There aren't many organisations working on IT at this scale. It's a brilliant place to fast-track your skills and your career. And we'll invest in you - you'll be part of a brilliant ITSM community of practice, with support, coaching, mentoring and formal learning in whatever blend works best for you. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? ITIL4 Foundation Certification or demonstrable experience of using ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator. Experience in building effective working relationships, establishing credibility amongst a variety of demanding stakeholder groups, ensuring that products and services (including Service and Operational Level targets) are designed around user needs and are delivered and managed in line with agreed policies, processes and performance measures. Proven experience in interpreting data and complex information using strong analytical and problem-solving skills, and the ability to present findings to different audiences, to enable decision making and ensure that issues and queries are proactively addressed. Demonstrable experience in using negotiation and collaboration skills to successfully manage competing priorities in a fast-paced agile environment, ensuring that all change is communicated, delivered and managed with appropriate governance and to a consistently high standard of customer service and outcomes. Leadership experience in managing a small team to deliver effective outcomes in an IT Service Management role. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £42, 614. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager: £55,557 plus 28.97% pension, hybrid working, flexible hours and great work life balance. DWP. Digital with Purpose. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. We're building on recent successes like bringing our IT in-house, introducing elements such as automation and self-service to our digital services, and accelerating the adoption of public cloud. DWP is the UK's largest government department, responsible for helping people into work and making payments worth over £195 billion a year to support some of the most vulnerable members of our society. You'll play a crucial role in transforming public services used by nearly every person in the UK at key moments in their lives. The scale of our work is extraordinary, and our purpose is unique. We would love for you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will make sure we are delivering IT Services and support which achieve value and quality. You are also responsible for defining and maintaining mechanisms to ensure we meet performance targets, and working with finance teams to manage budgets. In this role you will be managing a team of six, ensuring they are supported in their roles, handling line management responsibilities, and fostering their professional growth. You'll also need to build strong relationships with internal departments and external partners (e.g., other government bodies, telecoms providers) - this means you need excellent communication and collaboration skills to navigate challenges and ensure smooth operations. Managing cost attribution for services consumed by internal and external stakeholders, requiring close collaboration with finance teams. The skills and experience you need: Experience in leading IT Service Management teams to deliver multi-channel IT support, to agreed service measures/OKRS's or project delivery targets in a cost effective and timely manner. Experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance and process maturity of policies, standards and guidance used in delivery of the services. Strong people engagement skills, using focused techniques to create and deliver against clear action plans in response to feedback, strategic objectives and business needs. Evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money and meet or exceed business and user requirements. Experience in co-ordinating analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services are responsive to customer needs and wider policy changes. Demonstrable experience in ensuring new or changed support services are supported into live service whilst continuing to meet the expectations of customers and stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay of £55,557. Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth £16,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital . Reference number 380180