Bluetown — Jobs ²⁷

Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £28,000 - £30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.

Job Title: Lecturer in Networking and Cyber Security (HE) Location: Birmingham Salary: £38,784 - £43,482 per annum - AC2 Job type: Permanent, Full-time / Part-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: Ready to inspire the next generation of tech professionals? Join our growing Computing Department and play a key role in shaping the future of Higher Education. Join our academic team and be part of our growth! As a Lecturer, you'll deliver inspiring and inclusive teaching that supports all students in achieving their full potential. This role will focus on teaching computing programmes areas including HE Cyber Security, where you'll help shape and guide future leaders in the field. You will prioritise practical application and demonstration over theoretical instruction, ensuring students gain real-world skills and experience. Why University College Birmingham? Growing Department: Be part of a team that's thriving and expanding every year. Supportive & Inclusive: Join a collaborative, diverse environment. Career Development: Access ongoing professional growth opportunities. Industry Connections: Work with industry partners, bringing real-world learning into the classroom. Benefits: Generous allocation of annual leave38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Teachers' Pension SchemeEmployer Contributions - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 23 August 2026. Interview Date - Thursday 3 September 2026. Please click APPLY to be emailed a link to the role on our Careers site, where you need to complete our application form in order to be considered. Candidates with the experience or relevant job titles of; University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher, Cyber Security Analyst, Information Technology Security Specialist, Information Technology Security, Security Architect, Information Security Consultant, Information Technology Security Consultant, Senior Information Technology Security Officer, may also be considered for this role.

Job Title: IT Maintenance Engineer Location: Plymouth office and field based, supporting partner locations as required Salary: £32,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use. Key Responsibilities: Undertake scheduled maintenance visits to partner sites as required. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programs. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van. Full driving license required. Company van provided for business travel. The van is to be used in line with Flotek company vehicle policies. Occasional overnight stays may be required. About you: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Company van provided for business use. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

Job Title: ICT Enterprise Specialist Location: Bridgend Salary: £47,046 - £54,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated Enterprise Systems Specialist. As an Enterprise Systems Specialist, you will be responsible for managing enterprise systems including servers, storage, and visualised platforms. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Key duties: Implement, configure and maintain enterprise systems. Design and deploy server infrastructure, including physical and virtual servers. Oversee server and storage performance tuning, patch management and firmware upgrades. Develop and maintain documentation for enterprise systems processes and procedures Collaborate with cross-functional teams to identify and solve system issues. Develop and maintain security protocols for enterprise systems Plan and execute disaster recovery and business continuity procedures. To provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you: Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas:Enterprise Systems Management, Monitoring, especially Microsoft Systems Centre Operations Manager or Azure Monitor HP Server hardware support Cloud Computing, especially Microsoft Azure Enterprise Unified Communications, especially Microsoft Exchange, Exchange On-Line, Microsoft Teams. Device Management Systems, especially Microsoft Systems Centre Configuration Manager/Intune Datacentre environments including Power Management, Air Conditioning, Security, Networking, Enterprise Security In depth knowledge of storage area networks (SAN), Network attached storage (NAS) and backup and recovery technologies. Expertise in server infrastructure design and deployment Experience with virtualization platforms such as VMware or Citrix Strong troubleshooting and problem-solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Administrator - L3 / 3rd line, Wintel Systems Administrator - L3 / 3rd line, Windows Server Administrator - L3 / 3rd line, Windows Systems Administrator - L3 / 3rd line, IT Infrastructure Engineer, Senior Systems Engineer, Platform Engineer, Hybrid Infrastructure Engineer, Enterprise Systems Specialist, Infrastructure Engineer, Server Infrastructure Lead, Azure Systems Engineer, Systems Administrator, Datacentre Engineer, IT Infrastructure Architect, Microsoft 365 Specialist, Virtualization Engineer, Storage Engineer, Cloud Infrastructure Engineer, Enterprise IT Lead, Systems Manager, ICT Technical Specialist, Senior Infrastructure Administrator may also be considered for this role.

Job Title: IT Technician Location: Sharston, Manchester M22 4SN Salary: Up to £30,000 per annum, dependent on experience Job type: Full Time, Permanent About Us: Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector. The Role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: Administration of in-house software; Desktop support and troubleshooting, Windows 10 environments; Support for deployed printers, scanners and other peripherals across the network; Support for company mobile phones or other mobile devices;· Support for company telecoms system Responsibility for maintaining a comprehensive asset register Support for security systems linked to the IT network. Some travel to branch office (Liverpool) may be required on an ad hoc basis. Person Specification: A minimum of 12 months experience working within IT Support. Knowledge of Windows based operating systems and troubleshooting common problems. Understanding of network infrastructure and technology. Understanding of computer hardware and peripherals. Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines. Ability to prioritise work received via telephone, email and helpdesk based on business or user impact. Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times. Excellent organisation and time management skills . Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver. Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Experience of IP telephone systems e.g. Ringcentral is desirable Experience of working in the legal industry is advantageous Salary & Hours: Salary of up to £30,000, dependent on experience The working hours are 9:30am to 6:30pm Monday-Thursday and 9:30am to 6pm Friday. Benefits: On-site Working 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

Job Title: Junior Software Developer (.NET / Power Platform) Location: Hull, UK (Hybrid / Office) Salary: £26,660 - £32,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for an enthusiastic Junior Software Developer to join our development team. This is an exciting opportunity for someone early in their development career who enjoys solving business problems through technology and wants to work across both traditional software development and the Microsoft Power Platform. You will contribute to the development and support of internal and client-facing business systems, helping to deliver innovative solutions using technologies such as .NET, SQL Server, and Microsoft Power Apps. About the Role: This role is ideal for a developer with a solid technical foundation who is eager to learn and grow. You will work alongside experienced developers and consultants, supporting the development of business applications, database solutions, and Power Platform applications. A significant part of the role will involve designing, developing, and enhancing Microsoft Power Apps Canvas Applications to help automate business processes and improve user experiences for our clients and internal teams. You will gain exposure to the full software development lifecycle, from requirements gathering and solution design through to development, testing, deployment, and ongoing support. Key Responsibilities: Develop and maintain applications using VB.NET and C#.NET Design, build, and enhance Microsoft Power Apps Canvas Applications Assist in developing solutions using the wider Microsoft Power Platform, including Power Automate and Dataverse Design, write, and optimise SQL Server queries and stored procedures Implement new features and improve existing functionality across internal and customer systems Debug, test, and resolve software defects Work with stakeholders to understand business requirements and translate them into practical technical solutions Support and improve existing legacy applications while contributing to platform modernisation initiatives Integrate business applications with third-party systems and APIs Produce technical documentation and support handover activities Follow development standards, version control practices, and release procedures Participate in code reviews and team knowledge-sharing activities About you: We are looking for someone who enjoys learning, solving problems, and helping businesses work more efficiently through technology. You may already have commercial development experience or have developed your skills through education, placements, apprenticeships, or personal projects. You should be comfortable working with technology, willing to learn new tools and approaches, and able to communicate effectively with both technical and non-technical colleagues. Most importantly, we're looking for someone with a positive attitude, strong attention to detail, and a genuine interest in developing their career within software development and the Microsoft ecosystem. Required Skills & Experience: Experience with software development using VB.NET and/or C# (commercial, educational, or personal projects considered) Basic understanding of Microsoft SQL Server and relational database concepts Experience writing SQL queries and working with data Understanding of software testing and troubleshooting techniques Familiarity with version control systems such as Git Strong analytical and problem-solving skills Good communication skills and willingness to work collaboratively Desire to learn new technologies and continuously develop technical skills Desirable Skills: Experience creating or supporting Microsoft Power Apps Canvas Applications Exposure to Power Automate and broader Microsoft Power Platform technologies Experience with ASP.NET, .NET Core, or Web APIs Familiarity with Dataverse and Microsoft 365 integrations Exposure to ERP or business management systems such as Sage 200 Experience integrating with REST APIs Knowledge of JavaScript, HTML, or CSS Cloud exposure (Azure preferred) Understanding of DevOps or CI/CD concepts Mobile application development exposure (e.g. Flutter/Dart) What we offer: Opportunity to work with modern Microsoft technologies including Power Platform Hands-on experience across both software development and low-code application development Structured training and mentoring from experienced developers and consultants Varied work across multiple industries and business systems Exposure to the complete software development lifecycle Opportunity to modernise legacy applications and contribute to new product development Supportive and collaborative team environment Clear career progression and development opportunities Healthy work-life balance with hybrid working options Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; Junior Software Developer, Trainee Developer, Graduate Software Engineer, Software Engineer, Software Development Engineer, Software Developer, Developer, Programmer, C + + Developer, . Net Developer, Software Programming, Software Development, IT Developer, C Developer, JavaScript, Software Development Engineer may also be considered for this role.

Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role.

Job Title: Lecturer in Computing - Digital and T Levels (FE) Location: Birmingham Salary: £35,608 - £43,482 per annum - AC2 Job type: Full Time, Permanent UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: Are you an experienced Lecturer in Computing - Digital and T Level in Further Education? Do you want to help shape a new multimillion-pound centre for Engineering, Digital and Sustainable Construction? Join our School of Engineering, Digital & Sustainable Construction as a Lecturer in Computing - Digital and T Levels (FE). You'll deliver inspiring, inclusive teaching across areas such as Hardware, Networking, Cybersecurity, and Emerging Technologies, supporting students to succeed in: BTEC Level 2 Information & Creative Technology *BTEC Level 3 Extended Diploma in Computing (RQF) *Digital T Levels * Access to HE Computer Science What We're Looking For: A degree in IT/Computer Science (or equivalent) is required. A teaching qualification is not essential for the role, as full support will be provided to help you achieve it. You'll bring credible computing expertise-through industry experience or strong technical skills-and the ability to design engaging, blended learning. We're particularly interested in applicants with hands-on skills in hardware setup, networking, and cybersecurity, including configuring, maintaining, and troubleshooting IT systems. In return, you'll join a collaborative, innovative department that values professional growth and employer engagement to keep learning relevant and career-focused. If you're ready to help students gain the skills the digital economy demands, we'd love to hear from you. Benefits: Generous allocation of annual leave38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Teachers' Pension SchemeEmployer Contributions - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Thursday 30 July 2026. Interview Date - Monday 17 August 2026. Please click APPLY to be emailed a link to the role on our Careers site, where you need to complete our application form in order to be considered. Candidates with experience or relevant job titles of; Computing Lecturer, Tech Lecturer, Computing Tutor, Computing Teacher, Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: £45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.

Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of £30,000 - £35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.