Free-Work: Supporting the IT and tech community.

Job title: Senior PLM Application Support Engineer Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,683-£52,426 (dependent on skills and experience) What you'll be doing: Provide SME level expertise on the Siemens Teamcenter PLM application Provide specialist advice on toolset usage to the end users Support licence renewal, hosting and utilisation monitoring activities Contribute to and maintain a support knowledge base Incident and Request Management through our ITSM toolset Service Now Infrastructure monitoring and trend analysis Reporting on toolset data, licence and service statistics Your skills and experiences: Essential: Understanding of Engineering PLM toolsets (Teamcenter Unified and/or Enterprise PLM/PDM) Understanding of Engineering and Manufacturing support needs Able to operate independently to investigate and resolve issues as they arise, either learning on previous experience, by searching knowledge bases or by engaging other members of the team and building your own network Experience of working in a Support environment or rolling out a new PLM toolset Desirable: An awareness of ITIL Foundations and Service Desk experience would be desirable Knowledge of Siemens NX would be an advantage Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Air PLM Application Support team: As a Senior Application Support Engineer, you will be responsible for troubleshooting technical issues within the Teamcenter PLM toolset. The PLM Support team provides specialist IT application support services to the Engineering user base of Siemens Teamcenter Enterprise and Unified. These toolsets are configured for the Air Sector use case, so extensive training will be provided to the right individual The ideal candidate will be joining a dynamic team with a variety of skills and expertise and will be able to influence how the application will develop over time to support the future of our Defence technology Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 30th May 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Description 2 nd Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: Monitor application components. Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Knowledge of configuration Management systems such as Ansible. Strong Knowledge of CI tools such Bamboo or Jenkins. Ability to work both independently and in groups in an energetic, diverse environment. Debugging the system and fixing the production related issues. Handles complex operational tasks and recommends process and technology changes. Build monitor tools for production environments. Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. Knowledge of networking and storage concepts. Escalate / follow-up on permanent fix for development related issues. Provide solutions for application automation. Manage communication of system and application outages to the end users whenever required. Resolve complex application and technical problems. Build, test and install software in Dev, QA, Prod/DR environment. Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Basic knowledge of infrastructure concepts. Nice to understand Devops tools such Bamboo or Jenkins. Hands-on experience in support of a real-time trading environment. Knowledge of support applications that use high-performance messaging/middleware. Strong analytical, and verbal and written communication skills. Strong Knowledge of FIX protocol. Java, C#, C++ development skills set, nice plus. Personal Attributes Good communication skills, including the ability to write clearly. Able to function effectively as a member of a team. Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

Job title: Senior Application Support Engineer Location: Warton - onsite only Salary: £47,683-£52,426 (dependent on skills and experience) What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis Supporting licence renewal, hosting and utilisation monitoring activities Reporting on toolset data and service statistics Your skills and experiences: Understanding of Engineering PLM toolsets (Teamcenter Enterprise or Unified) Able to operate independently to investigate and resolve issues as they arise, either learning on previous experience, by searching knowledge bases or by engaging other members of the team Experience of working in a Support environment or rolling out a new PLM toolset An awareness of ITIL Foundations would be desirable Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Air PLM Application Support team: As a senior Application Support Engineer, you will be responsible for troubleshooting technical issues within the PLM toolset. The PLM Support team provides specialist IT application support services to the Engineering userbase of Siemens Teamcenter Enterprise and Unified. These toolsets are configured for the Air Sector use case, so extensive training will be provided to the right individual The ideal candidate will be joining a dynamic team with a broad range of skill sets and technical backgrounds, with the opportunity to gain significant technical expertise in a widely used toolset within the business and influence how the application will develop over time to support the future of our Defence technology Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 15th May 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Support Engineer - Openlink Endur - £100,000 - £120,000 + Bonus (Total Comp - £135k - £145k) - London (Hybrid) - Trading Overview: A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers with strong experience working in the ETRM space - focusing on Openlink Endur. Role & Responsibilities: The trade Management team offers mission-critical support for the Openlink Endur platform and several related systems. These tools support the commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture. This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more. The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur. Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents. Ensure maximum trading system availability to avoid missing any key trading opportunities. Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment. Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate. Troubleshoot production incidents related to Endur, stemming from either internal and external factors. Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management. Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally. Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools. Manage user access to Endur, related tools, and 3rd party applications Build documentation for common procedures, troubleshooting scenarios, and system architecture. Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment. Technical Requirements: Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity. Strong Windows platform support experience, with Linux knowledge being advantageous. Script development skills, particularly related to automating Endur processes. SQL knowledge, including queries, updates, table creation, and basic database maintenance. Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required. Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function. Package: £100,000 - £120,000 base salary Annual Bonus bringing total compensation to £135k - £145k Hybrid working (London) Support Engineer - Openlink Endur - £100,000 - £120,000 + Bonus (Total Comp - £135k - £145k) - London (Hybrid) - Trading