Job Vacancy Service Delivery Manager

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands

VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change.

The successful Service Delivery Manager will support ongoing process alignment, manage an IT team as well as 3 party vendors, and be responsible for service performance.

Key responsibilities:

• Lead and manage a small IT service team.
• Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs.
• Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests are managed in line with SLAs.
• Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives.
• Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained.
• Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management.
• Ensure compliance with ITIL best practices and actively drive continuous service improvement.

Key skills & experience:

• Proven track record of managing IT service teams in a complex environment.
• Strong knowledge of ITIL processes and frameworks, with ITIL certification highly desirable.
• Demonstrated experience managing third-party vendors and holding them accountable to service levels.
• Skilled in incident, problem, change, and request management.
• Previous exposure to process-driven, highly regulated environments (public sector experience advantageous).
• Strong stakeholder management and communication skills, with the ability to engage across business and technical teams.
• Comfortable working in periods of organisational change, with adaptability and resilience.
• Detail-oriented, organised, and accountable for measurable service outcomes.

Contract Overview

• Role: Service Delivery Manager
• Length: 6-month contract
• IR35: Inside IR35
• Rate: £550 - £600 per day
• Location: Hybrid – Midlands   

Apply now for the Service Delivery Manager role to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

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