BluetownOnline Ltd

Job offer Tier 1 IT Support Specialist / 1st Line IT Support


BluetownOnline Ltd

Job position

2 to 5 years experience
Eccles, England, United Kingdom
Published on 15/05/2024

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Job Title: Tier 1 Support Specialist

Location: Eccles, Greater Manchester

Salary: Competitive

Job Type: Permanent, Full Time

Start Date: ASAP

An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector.

About the role:

We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office.

This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service.

Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role.


Point of contact between the business and end-user
Logging all incidents and service requests
Providing updates on tickets
Creation of tickets
Resetting passwords
Setting up new devices for our client base, both Windows and Mac
Completion of laptop pre-builds and post-builds
Managing your time efficiently and planning your day accordingly
About you:


Ability to work unsupervised, independently and as part of a team
IT related degree or relevant qualifications highly desirable
Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT
Able to demonstrate a good all-round knowledge of IT principles
Knowledge of Windows OOB would be beneficial
Knowledge of BIOS would be beneficial
Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
The willingness to learn new software and hardware skills
Experience of MSP and or Hospitality is advantageous but not essential
Knowledge of Microsoft cloud solutions including Office 365 would be advantageous
Experience with Desktop & Server admin across the Microsoft stack would be advantageous
Overall appreciation of client system security
Personal Attributes:

Friendly and professional
Excited about tech and thrives on developing understanding of new technologies
Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
Recognises the importance of frequent and clear communications
Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
Feel that every day is a day of learning
Disciplined, with the ability to prioritise and execute tasks under pressure
Harnesses pressure to deliver results
Why join us?

We make work life balance a normal, not a benefit
We offer some flexibility to work from home
A fun and productive place to work
Great team of people to work alongside
Workplace Pension
Comprehensive inhouse and external training offered
Competitive salary that reflects your skills and experience
Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.


In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.

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Tier 1 IT Support Specialist / 1st Line IT Support

BluetownOnline Ltd

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