Job Vacancy Associate Service Owner - GDS - G7

This is a rare opportunity to transform the way government delivers services. As an Associate Service Owner in the Performance and Assurance team you will run and continuously improve world-class services based on user needs. 

You will:

• Own the end-to-end design, delivery and continuous improvement of your service area, ensuring it meets the needs of users across government.

• Collaborate with relevant stakeholders including policy, delivery, commercial, finance, and technical teams to align service design with strategic objectives and statutory requirements.

• Drive a joined-up, user-centred approach to your area, using feedback, data, and insights to refine processes and improve outcomes.

• Lead cross-functional working groups and communities, ensuring coordinated contributions from stakeholders across government. 

• Identify duplication, blockers or inefficiencies in the current landscape and shape digital or procedural solutions to address them.

• Work with service and project teams across departments to embed reformed processes, standards and tools in ways that streamline delivery and improve accountability.

• Contribute to the reform of central controls and performance frameworks, surfacing cross-cutting system-level issues.

The Performance and Assurance team sits at the heart of how government delivers great digital and technology services. We help departments build the right things, in the right way, by providing trusted assurance and insight across government. From running service assessments and digital spend controls through the Get Approval to Spend (GATS) service, to shaping funding reform and developing the new cross-government Performance Framework, which provides a consistent measurement of digital and technology development. We make sure digital delivery is effective, efficient, and focused on user needs. Our work drives accountability, builds confidence in delivery, and helps government make better decisions about where and how to invest in digital.  

We’re hiring for three really exciting roles to shape the future of digital delivery in government: 

1. Digital Standards Associate Service Owner: Help drive how government delivers great digital and technology outcomes. You’ll design new approaches on how to bring together GDS’ bank of functional standards, test ideas, and build feedback loops.
   

2. Systems Reform Associate Service Owner: We’re leading a cross-government Sprint to redesign the end-to-end assurance journey — bringing together Cabinet Office controls, HM Treasury approvals, and NISTA reviews into one streamlined digital service. We need an Associate Service Owner to lead discovery and prototyping, using user-centred design to cut duplication, simplify processes, and improve delivery outcomes.
   

3. Performance Associate Service Owner: We’re also looking for an Associate Service Owner to define how we measure and improve digital performance across government. You’ll develop meaningful service metrics that show how services really perform for users, building a shared, data-driven view of what good looks like and helping teams turn insight into impact.

 Please let us know in your application if you have a preference for one of the three focus areas.