Job Vacancy IT Service Operator

Job title: IT Service Operator

Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Salary: £47,683-£52,426 (dependent on skills and experience)

What you'll be doing:

• Overseeing user account management tasks, including creating, updating, and maintaining accounts for end users
• Managing incidents related to hardware, software, and application issues, ensuring timely and effective resolution
• Escalating service issues as required and collaborating with relevant teams to achieve prompt resolutions
• Monitoring network performance to identify and address issues, ensuring consistent system availability and reliability
• Conducting storage monitoring and management activities to maintain sufficient capacity and system efficiency
• Updating and maintaining software information pages to ensure users have access to accurate and up-to-date resources
• Driving continual service improvement initiatives to enhance processes, workflows, and service delivery
• Communicating effectively with end users to provide updates, resolve queries, and deliver excellent support
• Managing Samba shares and access, including the creation of new shares and ensuring appropriate permissions are in place

Your skills and experiences:

Essential:

• Good working knowledge of Linux based OS such as Red Hat
• Excellent customer focus and the ability to build and maintain strong relationships

Desirable:

• Possession of ITIL v3 or v4 certification is advantageous
• Proven experience in IT support and IT service management

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

Engineering Systems Competency Centre:

The ESCC provide IT support for a large number of in-house developed, and off-the-shelf engineering toolsets across various programmes within BAE, working with a variety of customers from various disciplines within the engineering community.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 7th February 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.