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User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

HCD User Researcher Position Description At CGI, we deliver impactful solutions that help our clients transform their organisations. As one of the largest independent IT and business consulting firms in the world, we foster innovation, collaboration, and professional growth. We are now seeking a creative and skilled User Researcher to join our team and shape the future of open-source projects. CGI has been recognized in the Sunday Times Best Places to Work List 2024 and named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), which makes you a partner, not just an employee. We are committed to fostering an inclusive environment and building a diverse community of tech talent. We encourage everyone to pursue a career in our sector, including those from the Armed Forces, and we are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. When you join us, you'll be part of a friendly, open community of experts. We will provide you with the training and support needed to take your career to new heights. All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities We are looking for a driven individual who thrives on exploring new ideas and delivering valuable insights through research. You will play a key role in our UX and design projects, working alongside multi-functional teams to create solutions that are grounded in the needs of users and aligned with business objectives. In this role, you will have the autonomy to make a real difference and the support to continuously develop your skills. Your work will directly influence our culture, inspire our clients and colleagues, and elevate the profile of UX research within CGI. Key Tasks: • Lead user research activities: Plan and conduct research sessions, interviews, testing, and surveys to uncover actionable insights that inform the design process. • Collaborate with cross-functional teams: Partner with UX/UI Designers, Strategists, and Product Owners to create personas, user journeys, service blueprints, affinity maps, and other visual artefacts. • Translate business goals into research objectives: Work closely with project teams to identify challenges and opportunities, ensuring that research goals are tied to business and design outcomes. • Drive data-informed design decisions: Organise findings into meaningful patterns, relationships, and recommendations to optimise existing knowledge and deliver measurable value. • Support design ideation: Leverage user flows and interactions to contribute to the development of intuitive and effective user experiences. • Champion continuous improvement: Monitor project progress, foster a culture of agility and learning, and stay informed about the latest tools and methodologies. Required qualifications to be successful in this role • Expertise in qualitative and quantitative research techniques, including usability testing, surveys, and stakeholder interviews. • Experience producing visual deliverables such as personas, service blueprints, and user journeys. • An understanding of UX/UI design principles and how research connects with the design process. • Experience using collaboration tools such as Mural, FigJam, and Figma, and a willingness to adopt new technologies. • Proven experience working within multi-disciplinary teams to deliver impactful results. • A creative thinker with a background in design, who thrives on problem-solving and innovation. • A motivated self-starter who adapts quickly to new industries, including government, insurance, and energy retail. • A practical understanding of the differences between academic research and the challenges of industry-focused work. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.