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Job Vacancy
Technical Support Engineer
Providing support for customer OEM companies for mobile phone applications Located in Cambridge, this high-tech start up has developed RF based technology for mobile devices. They are hiring for a Technical Support Engineer to work closely with their customers providing evaluations for technology incorporation and promoting uptake of new product technologies. The role is based at their Cambridge offices but would also have frequent travelling around the world to customer sites. As a technical representative of the company, you would provide RF expertise to customers to best utilise the company's technology solutions. You'll collaborate with teams to build next-generation features and communicate well with all stakeholders. You'll be part engineer, part sales and marketing - providing technical advocacy and strategic advice. Requirements Demonstrable experience in RF engineering including work in a customer-facing / consultancy role as well as project work with global mobile phone OEMs. Expertise and knowledge around antennas including design, performance and testing. Strong communication skills including proactive approach to problem solving and ability to articulate technical concepts to a range of audiences. Any experience specifically within the mobile semiconductor industry would be desirable. The role requires flexibility as global travel is part of the job. On offer is a competitive salary including share option scheme. Keywords: RF Engineering, Semiconductor, Mobile Phone OEMs, Customer-Facing, Worldwide Travel, Cambridge / Hybrid Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call [Telephone number removed] or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: TJ27299 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Job Vacancy
Technical Support Engineer- Holborn London
Job Description Technical Support Engineer - Holborn London As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month. The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer and human. Speaks and writes English fluently. Self-driven and thrives in a fast-paced environment. Shows initiative; works hard and leads by example as part of a greater team. Brings new ideas to the table about the support process and architecture; is able to implement them if needed! Great organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL. Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts.. Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence). Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role Salary for this role will be £35K - £38K. Please send your CV to us in Word format along with salary.
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