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EUC Engineer - Bridgend Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

EUC Engineer - Glasgow Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our Glasgow client location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

EUC Engineer - Crewe Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our Crewe client location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior EUC Engineer Position Description Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our Senior EUC Engineers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. We are seeking a highly skilled 3rd Line EUC Desktop Engineer to join our team based in London. In this critical role, you will provide expert support for our EUC environment, ensuring high availability and performance in a fast-paced and demanding environment. Your technical expertise will directly contribute to the smooth operation of trading platforms and internal business systems. Your future duties and responsibilities • Provide 3rd line support for all EUC-related incidents and service requests, prioritizing high-availability, performance, and low-latency trading environments. • Act as the escalation point for complex desktop support issues, ensuring trading systems remain operational during critical periods. • Troubleshoot and manage desktop systems, laptops, peripherals, and software in a mission-critical trading environment. • Lead efforts to resolve issues related to low-latency hardware, networking, and software platforms in trading floor settings. • Perform preventative maintenance, updates, and patch management to optimize trading platforms and workstations. • Collaborate with network, security, and server teams to resolve cross-functional issues impacting trading operations. • Support trading applications and proprietary tools (e.g., Eikon, Refinitiv, Bloomberg) integral to gas energy and trading workflows. • Manage and deploy desktop images, configurations, and device lifecycle processes. • Ensure compliance with stringent endpoint security protocols and trading industry regulations. • Document solutions, best practices, and known issues, sharing insights with Service Desk and IT teams. • Drive continuous improvements through technology upgrades and troubleshooting efforts. • Mentor junior engineers, providing guidance on trading-specific technology and support practices. Required qualifications to be successful in this role • Proven experience in a 3rd line EUC desktop support role, ideally within a high-availability, low-latency trading environment. • Expertise in Windows OS (10/11), macOS, desktop virtualization (Citrix, VMware Horizon), and endpoint management tools. • Strong knowledge of Active Directory, Group Policy, MS Office 365, Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

EUC Engineer Position Description Join CGI as an EUC Engineer, supporting one of our high-profile clients based in Leeds. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the role, all applicants must hold or be prepared to undergo a security check to SC level. You will be working from a client site in Leeds 5 days a week. We are looking for a skilled EUC Engineer to join our team, with a focus on both technical support and device provisioning. This role ensures the efficient deployment, configuration, and maintenance of end-user devices while addressing technical challenges to provide a seamless user experience. Your future duties and responsibilities Key Responsibilities Device Provisioning & Configuration: • Perform the setup, configuration, and deployment of end-user devices (laptops, desktops, and mobile devices) according to established standards. • Ensure devices are properly imaged, configured with necessary software, and enrolled in device management systems (e.g., SCCM, Intune). • Conduct quality checks on provisioned devices to ensure compliance with organisational standards. Technical Support & Troubleshooting: • Provide onsite technical support for end-users, addressing hardware and software issues promptly and effectively. • Diagnose and resolve technical problems related to EUC devices and peripherals. • Monitor and respond to incident and problem tickets, serving as the frontline of DLM support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD) and Group Policy. • Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of [X years] of experience in End User Computing or technical support roles, with hands-on experience in device provisioning. • Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting. Education: • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Preferred Certifications: • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications. • OEM warranty certifications are advantageous. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.