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Job Description IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill Communication • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

Job Title: 1st Line Support Location: Ridham Dock Road, ME9 8SR Salary : £28,000.00 per annum Job type : Full time / Permanent Working Hours: 40 hours per week, Monday - Friday Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: '-Manage and maintain good quality, accurate documentation on all IT processes.'-Maintain systems, resolving any general workplace IT issues.'-Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.'-Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.'-Assist in maintaining our printer outsourcing contract.'-Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).'-Monitor and update the ‘IT issues' database.'-Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.'-Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. Essentials : '-Strong Communications skills at all levels'-MS Office to intermediate level'-Documentation to entry Level'-Previous experience in a similar role/ IT Field or IT Qualification'-Ability to work to tight deadlines Desirable: '-Networking (Unifi/ Meraki/ Cisco) Knowledge'-Knowledge of Windows Operating Systems Benefits Package: '-Life Insurance with access to GP24'-Commitment to wellbeing through Employee Assistance Programme'-Electric Car salary sacrifice scheme for eligible employees'-Cycle to work scheme'-Company Events'-GymFlex salary sacrifice If you would like to join our team, please apply here. Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.