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Our client is an International IT Service Provider who require an experinced 1st / 2nd Line Support Engineer to work from their customers site in Slough. START: ASAP END: INITIALLY 31/12/2025 RATE: £18.87 PER HOUR HOURS: 7.5 PER DAY, 37.5 PER WEEK LOCATION: ON-SITE IN SLOUGH Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. ? Some of the daily activities are: ? End users support ? Windows 10 and Microsoft O365 troubleshooting. ? Resolution of software and hardware issues (laptop, desktop, printers) ? Installation and configuration of laptops ? Software issues for inhouse applications ? Handling of tickets in the IT ticketing tool ? Quick analysis and incident management, close collaboration with expert team ? Preparing new hardware ? Building laptops and PC's with SCCM ? Basic meeting support knowledge (Teams and AV Support) ? Physical installation of cabling, monitors, dockings, pc's, printers, . ? Basic Network knowledge (Patching.) ? Able to present training material both in person and on teams (All material and training to be provided by UCB) ? What You'll Need ? The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ? ? ITIL minded ? Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP…) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) ? Previous experience working in a corporate IT environment is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar: welcoming users, troubleshooting and providing solutions. ? Excellent time management and organizational skills ? Stress Resistant, Team spirit and customer minded ? Willing to take initiative and be hands-on ? Very good communication skills, both verbal and written in Local Language and good command of English LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Support Engineer with 1st and 2nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams ??????\" semi-involved with various streams of IT work for 2024 (new imaging process ??????\" new ITSM tool ??????\" and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support ??????\" Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C ??????\" Level and Heads of Departments) Technical Skills Required: Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps ??????\" Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS ??????\" DHCP ??????\" VLAN ??????\" Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.