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We're looking for an exceptional Senior Content Designer to help us make a difference to our planet. As our Senior Content Designer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Artificial Intelligence (AI) is the fastest growing deep technology in the world. It has the potential to change the way we work and as a result, Corporate Technology are building a new team to enable the use of AI in our everyday work. The team will be responsible for developing and deploying AI solutions across the organisation, from automating business processes to enhancing end user experience. We are looking for a Senior Content Designer to join this team to develop content which makes generative AI and our deployed complex products and services easier for people to understand and use. The Senior Content Designer will form part of our user-centred design community at the Met Office, advocating for evidence-based content creation and user-centred design best practices. Your key duties: As a Senior Content Designer will be responsible for creating, evaluating, updating and reviewing (continuously improving) the content strategies and solutions for complex generative AI products and services. Effectively turning complex information into simple, accessible content. You will be a confident and competent editor who will create and review content, and use multimedia effectively, to ensure the appropriate content is shown to users. You will ensure the generative AI content is provided to people in the right place and in the best format. You will create and iterate style guidelines, promote consistency, and champion user-centred design practices across multidisciplinary teams, helping them to visualise the outcomes. Working within the generative AI team you will be responsible for creating accessible content as generative AI solutions are implemented and supporting the wider strategy from a content perspective. You will ensure content is understandable, meeting both accessibility standards and user needs. You will be an advocate for evidence-based content creation which meets the organisational need. You will be able to gather user evidence where required and apply this evidence to your content design. You will negotiate with and influence senior stakeholders to ensure they have the right resources to support their strategic vision. Generative AI is a fast-paced, evolving, agile environment, requiring an iterative and flexible approach to enable rapid delivery of high priority content. This role also demands the ability to handle challenging situations and tight deadlines with poise and efficiency. You will be supporting multiple generative AI initiatives at one time, and you lead on the overall ownership for the assets created and distributed while assuring quality. This Senior Content Designer role is aligned to Senior Content Designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk) on the GOV.UK website. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our Senior Content Designer, your total reward package will be up to £58,419 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: User-centred content design: Expert practitioner who creates content strategy and solutions for complex services and assures the quality of content (We're experts by nature). Impactful content creation: Design content that inspires and excites users to adopt new services. Lead and direct strategic content, focusing effort in the areas of greatest priority and ensuring goals are met. User focus: Champion user-centred design by understanding the range of different users who might access content and services. Choose the most effective format to make content understandable based on evidence while ensuring the content meets accessibility requirements. Use of style guidelines and content patterns: Contribute to and use style guidelines and content patterns to ensure consistency with a company's tone of voice and visual brand. Stakeholder relationship management and collaborative work: Work collaboratively with multidisciplinary teams to create content. Build long-term strategic relationships with stakeholders and negotiate with and influence them to ensure they have the right resources to support their strategic vision (We're better together). Agile mindset: Display an agile mindset, promoting continuous improvement and focusing effort in areas of greatest priority in a fast-paced environment (We keep evolving). Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: An interest in the latest advancements in generative AI. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. In the event we receive a large number of applications, we may conduct a pre-sift scoring against essential criteria 1. Closing date 19/01/2025 at 23:59 with first stage interviews commencing from the 24/01/2025. You will hear from us once the closing date has passed. As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Job Description Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications • Previous experience in project management, preferably within the banking or financial services industry • Strong understanding of digital banking operations and Artificial Intelligence AI technologies • Proven track record of successfully delivering complex projects on time and within budget • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams • Strong problem-solving and decision-making abilities • Knowledge of agile project management methodologies • Experience with data analysis and reporting • Ability to adapt to changing priorities and work well under pressure • Project management certification (e.g., PMP) is a plus • Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement • Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. • Sentiment Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention • Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. • Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation • Credit Scoring: AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. • Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services • Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. • Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management • Risk Assessment: AI can analyze market trends and economic indicators to provide early warnings about potential risks. • Compliance Monitoring: Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency • Process Automation: Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. • Workflow Optimization: AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy • Assessment: Evaluate the current state of digital banking operations and identify areas where AI can add value. • Pilot Projects: Start with pilot projects to test AI applications in a controlled environment. • Scalability: Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. • Employee Training: Train staff on AI tools and their applications to ensure seamless integration. • Continuous Improvement: Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations • Data Quality: Ensure high-quality data for accurate AI predictions and analysis. • Regulatory Compliance: Stay compliant with financial regulations while implementing AI solutions. • Customer Trust: Maintain transparency in AI-driven decisions to build and maintain customer trust. • Integration: Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

Our client is a cutting-edge Artificial Intelligence company seeking an experienced and highly skilled Cloud Infrastructure Engineer to join their team. This fully remote position offers competitive compensation, excellent benefits, and the opportunity to work with some of the brightest minds in technology. Qualifications & Skills: Russell Group University Background - Degree from one of UK's top research universities indicates strong analytical skills needed for this role 5+ Years Experience - Demonstrated experience managing cloud infrastructure at scale AWS - Strong knowledge of Amazon Web Services (AWS) including EC2, S3, RDS etc., necessary for building scalable systems Terraform - Expertise required in implementing Terraform modules that build complex infrastructures on AWS Responsibilities: * Designing and deploying resilient cloud-based infrastructure solutions using AWS services such as EC2 instances or Lambda functions. * Implementing automated deployment pipelines leveraging tools like Jenkins or GitLab CI/CD pipeline. * Managing production environments by monitoring system health metrics while ensuring high availability levels are maintained through proactive maintenance practices. If you're passionate about working with emerging technologies related to artificial intelligence and have hands-on expertise designing robust cloud architectures then apply now! To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

IT Investments - Derivative BA LondonOutsideIR35 £650 - £750 per dayEnhance an operational model of an Investment team by focusing on improving internal workflows, processes, data management, and reporting capabilities. Key to this initiative is optimising an existing platform to support the scaling of operations efficiently. The role involves overseeing the derivatives workstream, conducting, and working closely with stakeholders throughout the project lifecycle, including requirement gathering, system design, testing, and an implementation of Aladdin.Responsibilities: *Scope Definition: Lead workshops with stakeholders to define high-level objectives and agree on asset classes (FX, Exchange Traded, Credit, Commodity, Equity, Interest Rate) to be included in the project. *Detailed Requirements Gathering: Work with users and developers to document detailed business and system requirements. Prepare necessary project artifacts, ensuring all functional and technical aspects are captured. *Current & Target State Analysis: Document the current operational state, identify gaps, and define the desired target operating model to ensure optimal processes and workflows. *Project Lifecycle Involvement: Be involved throughout the entire project lifecycle, from initial scoping and requirements definition to testing (both functional and technical) and the final implementation phase. *Stakeholder Management: Maintain clear communication with Investments & Operations teams to ensure the alignment of project deliverables with business objectives and expectations.Skills: *Business Analysis: Strong skills in gathering and analyzing business requirements, conducting workshops, and documenting system requirements for complex projects in a financial or investment setting. *Project Management: Ability to manage multiple tasks and projects across different stages of the lifecycle, ensuring timely delivery and alignment with business needs. *Financial Knowledge: Understanding of various asset classes such as FX, Exchange Traded derivatives, Credit, Commodities, Equities, and Interest Rates, essential for scoping and defining requirements. *Technical Proficiency: Familiarity with investment platforms like BlackRock Aladdin, as well as understanding the technical aspects of system integration and data management for implementing business solutions. *Stakeholder Communication: Strong interpersonal and communication skills to work effectively with cross-functional teams, ensuring that both technical and non-technical stakeholders are aligned and informed throughout the project. #LI-PB1

Location: Hybrid / Flexible base location London: £66,038 to £ 90,802 per annum National: £60,076 to £82,605 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Join our team today and be part of one of LinkedIn's Top Companies 2024! Our team is growing and we're in search of a Lead Cloud Infrastructure Engineer with expert knowledge in Azure to oversee, manage, and bolster our cloud platforms and infrastructure. Instrumental in elevating performance, fortifying security, and optimizing costs across our cloud systems you'll serve as the primary escalation point, steer first and second-line teams, and nurture a culture of ongoing enhancement and education. You'll spearhead the design, execution, and rollout of cloud-based services, harnessing your prowess in Infrastructure as Code (IaC) for streamlined and dependable deployment. Collaborating closely with architects, you'll translate high-level designs into actionable initiatives and supervise a team of technical analysts and engineers within a pod-based framework. To thrive in this role, you'll need a track record of implementing intricate technology solutions and overseeing cloud transformation endeavours along with a robust understanding of Azure services, networking components, and security offerings. Proficiency in scripting and configuration languages, along with familiarity with DevOps methodologies and IaC tools like Terraform and experience using all Azure DevOps components is vital for success. Join us in propelling innovation and ongoing enhancement within our cloud infrastructure. Apply today! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've b een looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 2nd February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to travel to a central office approximately once every two 2 months. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid / Flexible Norwich: £32,709 to £44,975 per annum London: £35,510 to £48,826 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Our team is growing, you can be part of one of LinkedIn's Top Companies for 2024 We have an exciting opportunity for an experienced Analyst, skilled in Windows Enterprise, Modern Device Management and Identity and Access Management. As an analyst, you'll have experience in comprehensive support in technology solutions within M365. You'll play a key role in overseeing incident, change and problem management. You'll be involved in the ongoing development, optimization, and enhancement of security, performance, and usability within M365 services, requiring technical knowledge in Modern Device Management techniques, Windows Enterprise, endpoint security, application deployment, and Identity and Access Management. Your experience should include Microsoft Entra ID for secure user management and effective use of Entitlement Management. You should be aware of Intune's modern device provisioning techniques such as Autopilot and application deployment methods like MSIX. Experience in PowerShell and other scripting languages are essential, with additional experience in managing Apple devices using platforms like Jamf being advantageous. In collaboration with Architects, Lead Engineers and Engineers, you'll translate user stories into tasks to then implement using Agile methodology. Acting as primary liaison between the technical team and business stakeholders you'll build relationships and be an effective communicator. Your proactive approach will contribute to the continuous development and sharing of knowledge within a team-oriented environment, promoting a culture of learning and continuous progression. Are you ready to take your next career move and join our team? With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Tuesday 4th February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from a main office once per month if required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid / Flexible base location London: £66,038 to £ 90,802 per annum National: £60,076 to £82,605 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Join our team today and be part of one of LinkedIn's Top Companies 2024! Our team is growing and we're in search of a Lead Cloud Infrastructure Engineer with expert knowledge in Azure to oversee, manage, and bolster our cloud platforms and infrastructure. Instrumental in elevating performance, fortifying security, and optimizing costs across our cloud systems you'll serve as the primary escalation point, steer first and second-line teams, and nurture a culture of ongoing enhancement and education. You'll spearhead the design, execution, and rollout of cloud-based services, harnessing your prowess in Infrastructure as Code (IaC) for streamlined and dependable deployment. Collaborating closely with architects, you'll translate high-level designs into actionable initiatives and supervise a team of technical analysts and engineers within a pod-based framework. To thrive in this role, you'll need a track record of implementing intricate technology solutions and overseeing cloud transformation endeavours along with a robust understanding of Azure services, networking components, and security offerings. Proficiency in scripting and configuration languages, along with familiarity with DevOps methodologies and IaC tools like Terraform and experience using all Azure DevOps components is vital for success. Join us in propelling innovation and ongoing enhancement within our cloud infrastructure. Apply today! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've b een looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 2nd February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to travel to a central office approximately once every two 2 months. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid / Flexible base location London: £66,038 to £ 90,802 per annum National: £60,076 to £82,605 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Join our team today and be part of one of LinkedIn's Top Companies 2024! Our team is growing and we're in search of a Lead Cloud Infrastructure Engineer with expert knowledge in Azure to oversee, manage, and bolster our cloud platforms and infrastructure. Instrumental in elevating performance, fortifying security, and optimizing costs across our cloud systems you'll serve as the primary escalation point, steer first and second-line teams, and nurture a culture of ongoing enhancement and education. You'll spearhead the design, execution, and rollout of cloud-based services, harnessing your prowess in Infrastructure as Code (IaC) for streamlined and dependable deployment. Collaborating closely with architects, you'll translate high-level designs into actionable initiatives and supervise a team of technical analysts and engineers within a pod-based framework. To thrive in this role, you'll need a track record of implementing intricate technology solutions and overseeing cloud transformation endeavours along with a robust understanding of Azure services, networking components, and security offerings. Proficiency in scripting and configuration languages, along with familiarity with DevOps methodologies and IaC tools like Terraform and experience using all Azure DevOps components is vital for success. Join us in propelling innovation and ongoing enhancement within our cloud infrastructure. Apply today! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've b een looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 2nd February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to travel to a central office approximately once every two 2 months. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Location: Hybrid / Flexible Norwich: £32,709 to £44,975 per annum London: £35,510 to £48,826 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Our team is growing, you can be part of one of LinkedIn's Top Companies for 2024 We have an exciting opportunity for an experienced Analyst, skilled in Windows Enterprise, Modern Device Management and Identity and Access Management. As an analyst, you'll have experience in comprehensive support in technology solutions within M365. You'll play a key role in overseeing incident, change and problem management. You'll be involved in the ongoing development, optimization, and enhancement of security, performance, and usability within M365 services, requiring technical knowledge in Modern Device Management techniques, Windows Enterprise, endpoint security, application deployment, and Identity and Access Management. Your experience should include Microsoft Entra ID for secure user management and effective use of Entitlement Management. You should be aware of Intune's modern device provisioning techniques such as Autopilot and application deployment methods like MSIX. Experience in PowerShell and other scripting languages are essential, with additional experience in managing Apple devices using platforms like Jamf being advantageous. In collaboration with Architects, Lead Engineers and Engineers, you'll translate user stories into tasks to then implement using Agile methodology. Acting as primary liaison between the technical team and business stakeholders you'll build relationships and be an effective communicator. Your proactive approach will contribute to the continuous development and sharing of knowledge within a team-oriented environment, promoting a culture of learning and continuous progression. Are you ready to take your next career move and join our team? With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Tuesday 4th February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from a main office once per month if required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid / Flexible Norwich: £32,709 to £44,975 per annum London: £35,510 to £48,826 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Our team is growing, you can be part of one of LinkedIn's Top Companies for 2024 We have an exciting opportunity for an experienced Analyst, skilled in Windows Enterprise, Modern Device Management and Identity and Access Management. As an analyst, you'll have experience in comprehensive support in technology solutions within M365. You'll play a key role in overseeing incident, change and problem management. You'll be involved in the ongoing development, optimization, and enhancement of security, performance, and usability within M365 services, requiring technical knowledge in Modern Device Management techniques, Windows Enterprise, endpoint security, application deployment, and Identity and Access Management. Your experience should include Microsoft Entra ID for secure user management and effective use of Entitlement Management. You should be aware of Intune's modern device provisioning techniques such as Autopilot and application deployment methods like MSIX. Experience in PowerShell and other scripting languages are essential, with additional experience in managing Apple devices using platforms like Jamf being advantageous. In collaboration with Architects, Lead Engineers and Engineers, you'll translate user stories into tasks to then implement using Agile methodology. Acting as primary liaison between the technical team and business stakeholders you'll build relationships and be an effective communicator. Your proactive approach will contribute to the continuous development and sharing of knowledge within a team-oriented environment, promoting a culture of learning and continuous progression. Are you ready to take your next career move and join our team? With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Tuesday 4th February 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from a main office once per month if required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.