Free-Work: Supporting the IT and tech community.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

IT Support Technician Ripley, Derbyshire £30,000 - £34,000 + Annual Bonus + 26 days holiday (plus 8 bank holidays) + Healthcare Cash Plan + Good Pension Plan + EAP + Free Parking Excellent opportunity for an IT Support Technician to learn new technologies and utilise their skills on a number of exciting divisional and Corporate IT projects in a thriving and highly reputable manufacturer. This company are a well-established and renowned manufacturer of environmentally friendly and high-quality, commercial and residential flooring. They have a number of sites across the UK & globally. In this role you will work predominantly in a Microsoft environment (Windows 10/11) and Microsoft 365 suite applications providing troubleshooting. maintenance and support to users. You will be working with Active Directory and VMware as well as showcasing your capabilities with Azure. The role will also require quarterly travel to other UK sites. The ideal candidate will be a confident IT Support Technician with skills and experience in Azure, Active Directory, VMware, Microsoft Suites and Windows 10/11. You will need to have excellent communication skills and a full UK drivers license with a willingness to travel to other UK sites when required. This is a fantastic opportunity for an IT Support Technician looking to take the next step in their career and develop their technical expertise in a complex manufacturing business. The Role: Work predominantly in a Microsoft environment (Windows 10/11) and Microsoft 365 suite applications Provide troubleshooting, maintenance, and support to users Work with Active Directory and VMware Showcase capabilities with Azure Quarterly travel to other UK sites required The Person: Confident IT Support Technician with skills and experience in Azure, Active Directory, VMware, Microsoft Suites, and Windows 10/11 Excellent communication skills Full UK driver's license required Willingness to travel to other UK sites when required

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service System changes (software upgrades, introduction of new systems Non-standard requests (new software requests, different/more powerful laptops, etc) Acquisitions of businesses - guidance on how to absorb people and systems Security system monitoring - interpreting and managing output from the SOC (security operations centre) Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) Change management (internal authorisation for significant system changes) Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) Assistance with AAF and other audits Management of joiner/leaver process Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.