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About the role Moorepay is taking forward a Customer Experience Transformation programme to enhance the quality of customer and colleague experience, and the efficiency, effectiveness, and usability of these services. This will reflect the key pillars of: Voice of the Business; Voice of the Customer; Voice of Employees. This change programme involves a number of projects with inter-related objectives and activities. These require further strategic development, shaping and scoping, assessment of opportunities for improvement, and then ongoing leadership, coordination, and delivery: Service capability & culture The establishment of Customer Hubs - consistency of processes, performance SLAs, and optimising the performance of the operational delivery engine room Customer Journey, Insight, and Measurement including review of MP martech stack Adoption and embedding of Service enabling Technologies The Transformation Manager will lead, shape, and coordinate a range of inter-dependent workstreams and initiatives, to allow us to successfully achieve our strategic objectives. This would include business process and continuous improvement expertise, as well as change management expertise - taking colleagues on the journey, gaining buy-in, and ensuring that colleagues are geared up, involved, and ready to deliver and adopt changes. Projects are expected to include digital, data, process, and people improvements and this role will be responsible for their planning, governance, communication, monitoring and delivery. The role will ensure clear roles and responsibilities within the projects, harnessing different resources and ensuring contributions are optimised to hit milestones by managing dependencies, issues, and risks. The individual will bring best practice project management methodology, and be able to articulate confidently what good looks like and demonstrate the benefits of its' adoption to enable project success. This is a full-time role working on a hybrid basis in our Swinton office 3 days per week. Accountabilities Identify opportunities for improvement that reflect programme objectives, adopting continuous improvement and utilising business process improvement techniques Establish clear phases, milestones for projects that reflect business targets and requirements Establish clear scopes, and business cases for projects that enable clarity of outcomes, shared goals and expectations, including benefits Ensure that effective governance is in place for projects, including timely and quality reporting Manage a RAID log for designated projects Business change communication, engagement, and business readiness Responsibilities Ensure projects have a defined scope for delivery and baselined plan, cost and resource allocation Management of project steering group / working group and their servicing RACI chart for project team Reporting and Risk management Skills & experience Skills Prince 2 or PMP Certification or similar Lean Six Sigma or alternative methodologies that support continuous improvement and business process design Change management Excellent verbal and written communication skills. Experience in planning and delivering projects that include technology / data/ process change Clear and concise reporting Experienced at establishing and maintaining effective project governance including servicing and leading project boards Beneficial Experience A strong background in change programmes design and initiation A background of implementing best practice delivery methods Benefits realisation experience Operational experience within HR / Payroll that can inform programme design and prioritisation Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here's what you'll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Job title: Transformation Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £75,000 dependent on skills and experience What you’ll be doing: Developing and implementing comprehensive IT transformation strategies aligned with the organisation’s overall business objectives Identifying and evaluating emerging technologies and trends to determine their potential impact on the organisation Leading and managing IT transformation projects, ensuring they are delivered on time, within budget, and to the required quality standards Facilitating organisational change, this will include development and implementation of change management plans, alongside effective communication Selecting and implementing new technologies and solutions that support the organisation’s business goals, this will include evaluating areas for improvement of current IT systems & infrastructure Utilising data analytics to measure the impact of IT transformation initiatives and identify areas for optimisation Your skills and experiences: Essential: Proven understanding of SIAM / ITSM and IT Service Management frameworks (e.g. ITIL), including principles, models and processes A good understanding of IT Service Architecture Familiarity with governance structures, risk assessment, and mitigation strategies within a SIAM model Knowledge of methodologies to align performance with user experience goals and evolving business needs Understanding of continuous improvement methodologies and how to foster innovation that delivers business outcomes Good working knowledge of relevant project management methodologies and experience of working in demand management and project delivery environments Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The EIT Strategy & Transformation Team: This is a role where you will gain significant exposure to transformational change with a large scope and depth, giving you key insights into the wider business and a global stakeholder network. You have the opportunity to drive real change within the business, with the opportunity to make the role your own. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 10th July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-Hybrid #LI-PD1

Digital Transformation Manager Our Client is a global organisation with offices in the City of London. You will lead the Digital Transformation (DX) team to support business units (BUs) in the EU region and drive relationship-based consultations to enhance the businesses with digital solutions, frameworks, and spearhead various digital transformation (DX) projects Leverage the Company’s experience in DX, extensive knowledge base and business networks to bring distinctive insights and new ideas in the DX space for new project formulation (with investment) as well as future-proof existing businesses in the region Function of Position: • Deeply understand the individual businesses (undertaken by BUs), the needs, and consult with the person/team in charge with several DX ideas and hypotheses to add value to new investments or increase value to existing investment assets (subsidiaries/affiliates) • Develop short-term and long-term DX strategy in support of growth and revenue targets upon investment; Communicate various options, articulate quick wins, and tactics to realize benefits with DX for the respective business/service. • Strongly collaborate with DX team members and support with DX use case roll outs for different businesses in various countries • Conduct digital due diligence on a target company prior to investment decisions • Understand adequate depth and breadth of emerging tech such as AI, Big Data, blockchain, NFT, IoT or metaverse and propose the associated benefits, trade-offs, and implementation strategies to business stakeholders • Build innovative service and revenue models with the proposed DX ideas for the respective businesses. • Communicate and closely work with team members and share opinions while developing new service models and/or enhance operational efficiency with digital technologies and/or analytics • Continuously stay curious and up to date with the market trends/evolving tech to propose solutions for various Mitsui’s businesses across assets in diverse industries • Establish trust with internal and external stakeholders along with the hypotheses/DX solutions sharing Relationships: • You will be working other team members of Digital Transformation Dept • DX team members in the Integrated Digital Strategy Division of the Company • Staff working in European offices • Staff working in Globally PERSON SPECIFICATION Skills/Knowledge: • Good communication skills (verbal, written, and listening) in English • Able to act confidently, despite incomplete information; expect iteration and change; lover of new technologies, always asking \"how can we do this better/differently?\", \"What if..\", etc. • Ability to listen and deep-dive pain points in BUs. Be able to summarise them with frameworks • Ability to explain technical concepts in non-technical language. Be able to articulate and passionately present digital concepts to various stakeholders • Proficient in sharing ideas/concepts using PowerPoint slides to relevant stakeholders within a short span of time • Possess positive/proactive mindset to acquire new knowledge about business to expand his/her expertise independently • Patience, empathy, understanding, and common sense. • Ability to work as part of the team or on own initiative. Should be a self-motivated and reliable individual. • Ability to multi-task, manage shifting priorities and work within strict deadlines. • Ability to build a rapport with a wide range of people • Ability to naturally communicate his/her ideas with analytical, logical, and abstract reasoning skills in project discussions towards investment decisions • Willingness to travel and attend lunch/dinner with customers/clients when required • Willingness to work in other countries such as Tokyo, Dubai, Singapore, New York, etc. including short-term training preferably Experience: • Experience as Project Manager or Team Leader in Digital Transformation DX projects preferably in Decarbonization, Sustainability or Quality of Life • 5-10 years of successful track record in consultancy experience in high growth areas such as retail, healthcare, food, chemical, mobility, energy or metal. • Experience in business development and business planning would be beneficial. Education: • Bachelors or master’s degree preferably in Engineering, Computer Science, or related degrees The Company is based in the City of London. The salary for this position will be in the range £50K - £60K Please do send your CV to us in Word format along with your salary and notice period.