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Service Desk Analyst - London - Up to £41,000 total package VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations. This position requires four days on-site in central London, offering a salary up to £41,000 per year. VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations. Responsibilities of the Service Desk Analyst: - Provide 2nd IT support for a trade floor and back-office staff - Troubleshoot Microsoft 365 issues and network issues - Manage hardware procurement and levels of stock - Process IT invoices in a timely manner - Configure and maintain desktops, mobiles and cisco desk phones - Use Active Directory and Exchange to administer user profiles - Manage access to applications using Okta and Zscaler - Manage mobile devices with Intune - Monitor the environment using Logic Monitor Experience required of the Service Desk Analyst: - 3+ years of experience within an IT support role - Experience supporting an Office 365 environment (Excel, outlook, Word, PowerPoint) - Experience with Windows servers and Windows 11 - Previous experience utilising Active Directory for user profiles and group policies - Experience with Intune and Azure AD - Previously used Mimecast to troubleshoot mail issues (or similar) - Experience with network troubleshooting and virtual machines - Strong communication skills both written and verbally To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Phoebe Rees by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘ VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Service Desk Analyst Remote (UK) Up to £26,000 VIQU have partnered with a leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services. They are seeking a Service Desk Analyst to join their support team. The successful Service Desk Analyst will be responsible for tasks such as system monitoring, issue management, basic troubleshooting, reporting, and communicating with clients via phone and email. Strong verbal and written communication skills are essential. Key Responsibilities of the Service Desk Analyst: Logging and managing incidents, changes, and service requests following ITIL practices Prioritising and updating support tickets Responding to and resolving incoming emails and calls Monitoring system alerts and application mailboxes, taking appropriate action Implementing basic changes and providing first-line fixes Creating and maintaining internal/external reports Performing basic application administration (e.g., Rubrik, Druva, Zerto, Commvault) Key Skills and Experience of the Service Desk Analyst: 1+ years in an IT support role Proficient in Microsoft Server operating systems and associated technologies - Windows server / Windows desktop, Office 365, Active Directory Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Possess strong IT skills with a keen interest in technology. Excellent communication abilities Expertise in the following is advantageous but not required: Backup and DR Technologies (Rubrik, Commvault, NetBackup etc), VMWare, PowerShell. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK Service Desk Analyst Remote (UK) Up to £26,000

Job Title: D&A Support Analyst Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £40,000+ depending on skills and experience What you’ll be doing: E2E management of Data & Analytics support related incidents, problems, access requests, service requests within the Service Management lifecycle Operating under agreed service metrics (KPI’s), working in a environment to triage / resolve support tickets within service metric targets Working with the development teams to assess, investigate and implement resolutions to complex Data & Analytics related incidents Author, share & utilise knowledge-based articles for both internal staff and customers in order to reduce the throughput of service-related incidents & service requests Monitor service event alerts (Interface jobs, triggers, caches) in accordance with Event Management process Support the Release & Deployment process to ensure the Entry into Service criteria is being met whilst maintaining a stable production service Your skills and experiences: Essential: Experience in working within a fast-paced IT Service desk environment, under an ITIL framework Exceptional Incident, Problem Management skills with the ability to investigate trends, identify root causes, suggesting and applying solutions to resolve issues Understanding the importance of service metrics (SLA’s, KPI’s etc.) and experience in working in a fast-paced environment under response & resolution time metrics Customer service experience, good relationship building, influencing and negotiating skills Desirable: Microsoft SQL Server or other similar experience Experience within the Data & Analytics applications, platforms, services ITIL Certified / proven experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Data & Analytics (D&A) team: As a Data & Analytics (D&A) Support Analyst, you will reside within the D&A Service Operations Team (BAU Support Team) and will provide support to customers under an ITIL Service Management framework. Working within a dynamic, Data & Analytics environment, you will be responsible for providing support to customers using the following Service Management practises. Incident Management, Problem Management, Security & Access Management, Event Management and Service Request Management. Below are a few examples of the technologies currently supported within the D&A organisation. Tableau, Alteryx, IBM Cognos Analytics, IBM Planning Analytics, SQL Server, TIBCO Data Virtualisation etc. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 24th March 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Service Desk Analyst Someone who can speak fluent German and is confident in writing in German.Basic technical skills (preferred) Flexible to work shifts between the hours of 6:30 am to 7 pmPrevious customer service (preferred) Able to attend Peterborough office 5 days a weeksPlease send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Desk Technical Analyst Position Description Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial businesses. You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team. You will have excellent knowledge of Microsoft Operating Systems and Applications. Your future duties and responsibilities You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time. You must have good written communication skills as you will need to log calls accurately via bespoke applications. To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement. You will be able to take control and understand your own goals in order to perform to the highest standard for your clients. Required qualifications to be successful in this role Previous experience working on a Service Desk or a similar environment working to SLA's is advantageous but not essential. Starting Salary/Benefits • £24,700 starting salary rising to £26,000 per annum, including 25 days' annual leave plus Bank Holidays • Generous share scheme (3.5% + 3.5% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more. #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Director of Business and Technology - Insurance Position Description Transform the Insurance Industry with CGI Are you ready to shape the future of insurance? Join CGI's Insurance Consulting and Technology team as a Director of Business and Technology. You will play a critical role in helping our clients navigate their most pressing challenges and unlock the potential of technology to deliver measurable outcomes. Why Join Us? At CGI, we combine deep industry expertise with cutting-edge technology to deliver transformational results for our clients. Our Insurance Consulting team is at the forefront of innovation, helping clients reimagine their business models and thrive in an evolving market. As a Director, you'll have the opportunity to work on impactful projects, collaborate with talented colleagues, and grow your career in a supportive and dynamic environment. Your future duties and responsibilities • At CGI we believe that modern consulting needs to run as a single digital consulting team, as we believe that all transformational change has business and technology aspects, so you will work hand-in-hand working with technology consulting leads to provide client solutions and thought leadership. • Act as a trusted advisor to senior stakeholders, guiding them through complex business and technology challenges. • Lead consulting engagements, delivering innovative solutions tailored to client needs in the general insurance and London Market sectors. • Build strong relationships with clients, understanding their strategic objectives and aligning them with CGI's services. • Partner with internal teams to shape client proposals, develop winning strategies, and deliver exceptional results. • Stay ahead of market trends and emerging technologies, leveraging insights to design forward-thinking solutions that drive tangible outcomes. Lead innovation with clients and direct internal investment. • Support and mentor junior consultants and analysts, contributing to the team's collective success and ensuring the delivery of high-quality outputs. Required qualifications to be successful in this role • A proven track record in consulting roles within the insurance sector. • Experience in shaping and delivering large-scale digital transformation projects. • Deep understanding of insurance market dynamics and challenges, with expertise in areas like underwriting, broking, and claims. • Strong communication and presentation skills, with the ability to influence and inspire clients. • Familiarity with agile delivery and customer-centric design approaches. • A passion for leveraging technology to transform the insurance industry and deliver measurable business value. What We Offer • Career Growth: A structured pathway for professional development and leadership opportunities. • Innovative Projects: Work on transformative projects that redefine the insurance landscape. • Supportive Culture: Join a collaborative, high-performing team committed to your success. • Competitive Package: A comprehensive benefits package and industry-leading resources. Join Us in Shaping the Future of Insurance At CGI, we are not just transforming technology - we are transforming the way insurance businesses operate. Our mission is to help clients reimagine their businesses to drive sustainable growth and deliver exceptional value. Ready to Make an Impact? Apply today and take the next step in your consulting career with CGI. Together, we'll shape the future of insurance. Want to learn more about careers at CGI? #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.