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1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when they arise Managing client expectations through clear communication Essential Skills & Experience: 0-2 years’ experience in a similar role Previous experience working for a MSP Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits

1st Line Support Engineer - Luton - Consultancy - Up to 26,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when they arise Managing client expectations through clear communication Essential Skills & Experience: 0-2 years’ experience in a similar role Previous experience working for a MSP Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - Luton- Consultancy - Up to 26,000 + Excellent Benefits

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title: 2nd Line 24/7 WAN Network Support EngineerLocation of role: Solihull Location requirement : Fully on siteNegotiable rates Inside IR35 Highly Desirable Skills:-Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. -Routing and Switching: A solid understanding of routing and switching protocols is essential. -BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. -IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. -PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. Working Pattern (Mon-Fri, Shifts, on-call): Shifts 12hrs 4days on, 4day off, 4 nights on, 4 nights off LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.