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Job Description Javascript and Agile Software Developer - Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: NXX XX XX XX XX or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your salary and availability.

Job Description Javascript and Agile Software Developer - Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: NXX XX XX XX XX or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Contract duration will be 6 months. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your daily rate and availability.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The opportunity This is a career-defining opportunity to join a hugely exciting, highly profitable, data-driven business as it undertakes its next phase of evolution and growth. The Customer Department's objective is to put the customer in the centre of IAGL's strategy and in the teams day-to-day decisions, elevating the customer as a key focus for the company to achieve its objectives and gain competitor advantage??. The new role of Speech Analytics Analyst is an important addition to the team. In the role, you will be responsible for analysing and delivering key insights related to the interactions between our customers and our Contact Centre agents. The business is interested in gaining deeper understanding of the reasons that motivate the customers to call to the Contact Centre, as well as in becoming more accurate in the prediction of low and high volumes across the day and the year, and in generating information that allows to provide feedback and improve the service of our agents. Using Verint Speech Analytics, we expect you to spearhead the knowledge that is currently available within our Contact Centre. What you'll get up to Lever the information that is generated at IAGL's Contact Centre, by introducing an impactful usage of Verint Speech Analytics. For example, improve the way that the customer needs are identified, while detecting opportunities to make the service and the experience delivered by the agents better Empower Contact Centre Leaders with self-serve capabilities, by developing performance dashboards, and by educating and promoting their usage Meeting regularly with the Contact Centre stakeholders to understand their needs and requests, while delivering Products that ultimately improve their daily routines and the overall performance of our Contact Centre Constantly monitor and update the speech categories to refine and improve performance in response to the evolution of the business Define and develop key metrics to ensure the continuous improvement of our agents Challenge the status-quo by revisiting existing Contact Centre operational indicators and proposing changes to them or introducing new ones that might feel missing Provide relevant behavioral and sentiment customer insights to generate action plans, while influencing changes and improvements to the existing service Build high impact presentations for senior management up to C-Level What we need from you We are aiming high; we accept that it is unlikely that any one person will meet every aspect of the brief. Who you are is considered to be more important than what you have done or where you have worked, however the successful candidate will have meaningful experience in a Contact Centre environment and in the use of a leading Speech Analytics Tool (Verint, Callminder, Nice) Absolutely passionate about data Strong knowledge of a leading Contact Centre Speech Analytics Tool, such as Verint, Call Miner or Nice, with a proven track record of having generated positive impact through the usage of such tools Relevant experience building dashboards, using the likes of PowerBI and Tableau Openness and eagerness to collaborate with different people, while being able to build trust and strong human relationships Highly empathetic and a great listener, as this role is all about understanding the needs of colleagues and in delivering great and impactful tools to make their jobs better and easier Comfortable when dealing with uncertainty, as the Team is expected to deliver novel perspectives and push knowledge forward Excellent interpersonal skills, a curious mind set, and love for problem solving A proactive approach to the work, planning ahead and identifying opportunities for improvement Comfortable with travelling in a periodic basis (e.g. once per month) to the Contact Centre in Birchwood to engage with colleagues and get an in-site perspective of their needs We might not be right for you if: You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You prefer to operate in a fully established function with a set remit. This is a broad role where you have your hands on multiple levers and offers you the ability to shape it as you feel best, so it does mean you'll encounter some ambiguity as you build our creative capability What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: ?? One non-contractual Annual Bookable Travel Concession for you, your partner and dependants and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The Opportunity We're looking for a Junior Software Engineer to join our team and help deliver our ‘Shopping' product across our web channels, including avios.com and partner platforms. The Shopping product spans both an online affiliate shopping portal and an in-store card-linking proposition, giving you the chance to gain full-stack exposure, working on both front-end and back-end development. As a Junior Engineer, you'll play an important role in executing the product roadmap while learning and developing your skills in a supportive environment. You'll work on clearly defined tasks, write well-tested code, and create clear documentation, all with the support and guidance of your experienced colleagues. Embracing a DevOps culture, you'll contribute to regular feature releases and will occasionally assist in Production support when necessary to ensure smooth operation. What you'll get up to In this role, you'll collaborate with senior engineers to deliver both functional and technical solutions aligned with the product roadmap. You'll be responsible for writing high-quality, well-tested code, adhering to best practices in software engineering. Additionally, you'll help maintain and release new features into Production, ensuring the ongoing reliability of the product. You'll also take part in product and technical backlog development, helping to ensure that the solutions delivered provide value to both customers and the business. Occasionally, you may be called upon to provide on-call support to help restore services during major incidents, gaining valuable hands-on experience in troubleshooting and problem-solving. What we need from you Proficiency in JavaScript/TypeScript, Node.js, React, and experience with Next.js. Familiarity with microservices, API design, REST principles, version control (Git/Bitbucket), and container technologies like Docker. Experience working in Unix environments and cloud services (AWS). Understanding of DevOps, CI/CD pipelines, and Infrastructure as Code tools (e.g., Terraform). Strong communication skills to collaborate with both technical and non-technical teams, along with a passion for problem-solving and continuous learning. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The opportunity "The GLP Programme Team is responsible for designing, building, releasing and maintaining a set of B2B microservice API products that allow partners to integrate with and use the capabilities of the IAGL frequent flyer programmes (BA Executive Club, Iberia Plus, AerLingus AerClub & Vueling Club)." The Loyalty Platform provides a range of partner facing, headless products presented through our APIs & data events, which have high demand, resilience and availability. In addition, our platform will create delightful, frictionless consumer facing experiences to enable members to enrol into the program in a seamless way, login, with identity verification and security features built in and be able to manage their Avios account and enjoy their rewarding benefits. What you'll get up to As a Senior Back-End Engineer, you'll hold a pivotal position within the product team, contributing to the design and implementation of new features in the application's back-end. Leveraging your technical prowess and hands-on experience, you'll craft scalable, top-notch software solutions. Collaboration is key, as you'll effectively engage with product owners, architects, technical leads, and fellow developers to ensure alignment and deliver the best possible outcomes. You'll bring hands-on expertise in crafting solutions within your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), along with a deep understanding of APIs, system architecture, and industry protocols like OAuth 2.0. You'll have experience developing solutions in your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), alongside a solid understanding of APIs, architecture, and industry standards such as OAuth 2.0. Your expertise lies in the Back-End applications, where you'll skilfully guide the user journey throughout the entire stack. Ideally, you'll also bring familiarity with infrastructure as code (e.g., Terraform) and thrive in a DevOps culture. You have extensive experience working in agile teams and are driven by delivering customer value. Ideally, you would also have a proven track record of delivering innovation. What we need from you Crafting software, writing tests, and debugging. Building and maintaining microservice-based applications (Java preferred). Familiarity with databases like PostgreSQL or Redis. Proficient in Linux for production environments. Experience with frameworks like Spring Boot and ORMs like Hibernate. Knowledgeable about cloud platforms like AWS, Azure, and Google Cloud (AWS preferred). Understanding config management and infrastructure as code tools like Terraform and CloudFormation (Terraform preferred). Expertise in container technologies like Docker and ECS. Familiar with CI/CD and DevOps practices. Guide and mentor team members in modern data tooling, serving as a beacon of inspiration and support. Proficient in collaboration tools like JIRA, Confluence, Mural, and Slack. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The Opportunity We're looking for a Senior Software Engineer to lead the development of our ‘Shopping' product across our web channels, including avios.com and partner platforms. ‘Shopping' encompasses our online affiliate portal and in-store card-linking features. You'll take full ownership of the entire product stack, from front-end to back-end, ensuring smooth, reliable delivery and operation. What you'll get up to As a Senior Software Engineer, you'll play a key role in delivering the product roadmap, driving value for our customers, business, and partners. You'll bring your technical expertise to solve complex challenges, while mentoring other engineers and providing strategic direction. Your focus will be on creating pragmatic solutions that are scalable and efficient, collaborating closely with both technical and non-technical stakeholders. What we need from you Strong expertise in JavaScript/TypeScript, Node.js, and React, with experience in microservices, API design, and REST principles. Familiarity with cloud services (AWS), container technologies (Docker), and Infrastructure as Code (Terraform). Knowledge of version control (Git/Bitbucket), Agile methodologies, and Next.js. Comfortable working with API gateways, DevOps, CI/CD pipelines, and cloud deployments. Strong communication skills and the ability to collaborate effectively with diverse teams. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution) 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Job Description Senior Software Engineer with Python and Java Our Client is looking to recruit brilliant Software Engineer with upwards of 5 to 10 years solid proven track record of developing complex applications with Python coupled with Machine Learning and ideally Go. We're looking to recruit initially 2 excellent Software Engineers to work with an existing team of 4 software developers on a very large strategic consulting engagement within the Life Sciences industry. So if you any experience with the Life Sciences domain - then the Client would be very interested to see your profile. Must be 100% trustworthy with real integrity - this is a highly sensitive project. Key skills: Python, Machine Learning, Java The Client would like to see solid expertise of working with and developing complex applications with Java. Excellence is vital. Ideally have security clearance. The Client has offices in Central London and the project is based in Oxford and are happy with remote working for the foreseeable future. They are absolutely committed to family-friendly operations with diversity & work-life balance. Daily rate for this assignment will be dependent on your expertise - but will be in the range £500 to £2000 per day. Duration for this assignment will be 3 to 6 months initially with possibility of the role becoming permanent at some point in the future. The ideal candidate will have a PhD in Computer Science although an MSc with excellent skills may work. Please note we really are looking for the best software developers - the cream of the crop - or crème de la crème. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Dot .net Software Engineer with Azure Devops Our Client is an international company who are looking to recruit a Lead Software Developer with Dot net technology coupled with SQL Server and Azure and Devops. You must have at least 5 years solid expertise in software engineering using .net Core. The following are the key skills that the Client will require: Proficient in .Net Core, ASP.Net Core. C#, WPF, Web API, WCF, SQL Server (T-SQL), PowerShell, HTML, JavaScript Should have working knowledge on Azure Service Bus and Rabbit MQ Proficient in CI/CD and release management using Azure pipeline (Infrastructure as Code using ARM templates). Should have experience in the implementation of microservice/micro database projects. Good working knowledge of Azure cloud services and moving on-prem applications to the Cloud. Should have good knowledge of PowerShell, Reporting Services (SSRS) Good knowledge about Containerization (Kubernetes/Docker). The duration of this assignment will be between 6 to 12 months. The position will be based in Victoria London albeit remote for the next few weeks. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description Front End Developer with Java - Central London Our Client is looking to recruit a Front End Java developer with at least 3 to 5 years solid development experience. Must have the following skills: HTML, XHTML, HTML5 ** CSS2, CSS3 ** JavaScript ** AJAX ** JSON, JSONP ** XML, XSLT, XSD ** jQuery and extensive use of plugins Social Media APIs and aggregators e.g. GIGYA OO Design and Programming Web debugging experience and tools Responsive web design This is a 3 month assignment. Please send your CV in Word format along with daily rate.

Job Description UX Designer - Central London Our Client is seeking to recruit a seasoned UX Designer professional with at least 3 to 5 years experience in UX design. They are looking for a product or UX Designer to join the London team. Purpose Provide Expert leadership and contribute to Practice growth. Represent the practice in client meetings and pitches, shape the engagement and oversee the design execution, build and mentor the team. Be a design leader who will advocate about design inside and outside of the company. Key responsibilities • Lead design of all digital projects in their development stage, oversee the selection of wireframing and prototyping tools, conduct lean user test when required, and provide evaluation criteria to discover users' needs. • Synthesize qualitative and quantitative data to derive personas, use cases, concepts, user journeys and information architecture - all leading to service, product or UX strategy. • Understand and incorporate complex technical and business requirements into compelling experience driven solutions. • Create prototypes based on high-level business, functional, and technical requirements. • Collaborate with Engineering teams and Product Management to ensure the best creative solutions are realized, implemented and delivered. • Keep abreast of latest practices, techniques and emerging technologies within the industry and employ these to develop ideas and inspire creative concepts. • Act as a design advocate internally and externally. Experience • Mid to Senior UX or product designer with over 3 years of experience working for respected clients on complex problems. • Working knowledge of lean UX processes. • Experience in interface design for desktop, tablet, and mobile. • Experience of working in an Agile environment is desired. • Proven design track record and design agency experience. • Experience in leading teams and managing design outputs through development process. Requirements • Background in UX or product design with portfolio representing that work. • Bachelor's degree or equivalent. • World class design skills. • Working knowledge of lean UX activities, from research to prototyping. Note, this is a 'hands on' role and the know how is equally important to the ability to communicate the value of the process and activities taken. Based in Central London. Salary will be in the range £45K - £55K plus benefits. Please send your CV to us in Word format along with your salary and availability.

Job Description Web Designer and Developer - Central London Our Client an international company is looking to recruit a Web Developer with at least 4 years experience. The Client would like to see at least 3-4 years of experience as a web developer, with specific experience creating, implementing, and sustaining responsive websites. You should be proficient in JavaScript, jQuery, HTML, CSS/SCSS, Shopify (working with liquid files), and related technologies. Experience in AWS (Lambda, S3, API Gateway), Node/NPM, and with SQL and/or NoSQL databases is also desirable. • A working knowledge of CMS implementation and server-side programming languages is required. • Solid knowledge of performance improvement and optimization best practices. • A strong sense of how to create and manage easy to use WP backend environments for our website admins. • Established Shopify development experience, including custom themes, modifications to existing elements, and a fundamental understanding of Shopify Liquid template language and its API / Application ecosystem. • Knowledge in data migration and synchronization between Shopify + WP instances. • Deep understanding of web design, ecommerce solutions, development process, and third party applications (integrations with warehouses/distribution, ERPs, POS systems, etc.) • Familiarity with A/B testing, SEO and data-driven practices. • Familiarity with analytics tools such as Google Analytics, GTM. • Familiarity with WCAG and ADA (Americans with Disabilities) accessibility best practices for web. • Can work and stay well-organized between a variety of projects. • Ability to work independently to solve technical problems, mitigate risk, make decisions, and communicate effectively under tight deadlines and challenging situations. • Approach all projects with a positive attitude and a problem-solving perspective. This is an exciting new role - based in Central London. The salary for this role will be in the range £50K - £65K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Job Description Senior Software Developers/Engineers with Python, Terraform and Go Our Client is looking to recruit brilliant Software Developers/Engineers with upwards of 7 to 10 years solid proven track record of developing complex applications with Python coupled with Machine Learning and ideally Go. We're looking to recruit initially 2 excellent Software Engineers to work with an existing team of 4 software developers on a very large strategic consulting engagement. Must be 100% trustworthy with real integrity - this is a highly sensitive project. Key skills Python Machine Learning ideally Terraform Go programming language If you are excellent with developing software with C++ and/or C# etc... then you can easily learn Go. Excellence is vital. Ideally have security clearance. Duration for this assignment will be 3 to 6 months initially with possibility of the role becoming permanent at some point in the future. The Client has offices in Central London and the project is based in Oxford - and are happy with remote working for the foreseeable future. They are absolutely committed to family-friendly operations with diversity & work-life balance. Daily rate for this assignment will be dependent on your expertise - but will be in the range £500 to £2000 per day. Please note we really are looking for the best software developers - the cream of the crop - or crème de la crème. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Project Manager with Salesforce - Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on Siebel or Salesforce projects. • Experience as PM, Product Owner or Senior BA with an enterprise CRM package (preferably Siebel or Salesforce) is a MUST • Experience as PM, Product Owner or Senior BA with an enterprise data warehouse and business intelligence tool (preferably Oracle products like OBIEE or Hyperion, or SAP Business Objects) is preferred • Minimum Bachelor degree in IT or Business • Minimum 5 years IT Project Management experience, preferably within Transformation Programme environment, ideally within the following sectors; Marketing, Creative, Information Technology or Fine Art • Experience in Change Management delivery • Experience in decommissioning legacy applications • Strong business acumen • Business planning, strategic prioritisation and pipeline management • Highly organised and capable to operate in a multi-stakeholder, fast paced environment • Exceptional written and oral communication skills - ability to conduct 'one on one' business as well to present in front of large, senior audiences • International (ideally Global) business exposure • Business English required; additional languages preferred Salary will be in the range £60K to £75K depending on expertise. Will be based in Central London. Please send your CV to us in Word format.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The opportunity You'll be collaborating with our Marketing colleagues to deliver insightful analytics to help optimise marketing strategies, campaigns and customer engagement initiatives. Primarily this will include analysing the impact of CRM campaigns via email and push, as well as other channels, using data to ‘tell a story' to the marketing team - what was the value generated? What worked / didn't work?, adding your recommendations to help with improving the effectiveness of future marketing campaigns. Covering a global customer base, you could be working with data from partners like American Express and Nectar, through to all our group airline brands. You'll share your actionable insights through great storytelling and visualisation. You'll play an important part in driving the right decisions to support optimisations across our marketing initiatives. You'll have a wealth of data to work with, and you'll influence the future of how we approach data, working with our Data Product Owners and Tech Leads as we migrate into our modern data stack in Snowflake and build new datasets and capabilities. Not only will you play a key role within your team, but you'll also contribute to the wider Analytics community. What you'll get up to Performing analysis on commercial and customer data through coding and applying data analysis techniques to uncover opportunities to enhance our partnerships. Developing reporting, data, and analytical products. Taking on various types of work to support stakeholder needs. Turning business requirements into data solutions that are high-quality through solid collaboration with colleagues in the team and across multiple domains. Communicating effectively - being able to articulate actionable insights in a simple and effective manner to the wider commercial & marketing teams. Sharing learnings across the Data department. What we need from you Experience taking a problem from ideation through to solution that's supports business outcomes. Hands on with writing SQL queries for data analysis and reporting. Experience of CRM platforms - ideally Salesforce, but other CRMs will also work for us Experience of analysing large datasets. You can demonstrate how you tell stories with data, with the ability to create visualisation to bring it to life using Tableau or an equivalent visualisation tool You're someone who is keen to solve problems and who focuses on progress to get things into our colleagues' hands sooner. You're used to working with agility in mind, in an environment where you break work down and focus on delivering iteratively. We might not be right for you if: You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Are you an experienced IT Trainer? Do you have experience delivering software training on Social Housing centric applications? If this describes you, then let Informed Recruitment help you to achieve your potential with an exciting opportunity to take ownership of training needs analysis, create content and deliver training following a software implementation project. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference following a large-scale transformation. This is a hybrid role split 50/50 between home and a London office. The purpose of your role will be to assist services in delivering training on their line of business applications by carrying out training needs analysis, creating and documenting courses and delivering user training. Day to day responsibilities will include the design and expansion of a training and development programme based on the needs of the organisation; the identification of Training Needs Analysis; Authoring, Developing and Creating effective and bespoke training programmes for users; Producing training materials for in-house courses; Creating and delivering a range of training using classroom, online and blended learning; Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment and overall Training analysis and lessons learned reporting. Must Have Demonstrable commercial experience of software training from initial needs assessment, through course creation and delivery in a variety of formats. Direct experience developing and delivering training sessions for Social Housing management systems (such as Aareon QL, MRI Enterprise/Orchard Housing, NEC/Northgate Housing, Capita One/OPENHousing, Civica Cx, MIS Active H, or similar) A broad understanding of an array of housing system modules UAT systems Good knowledge of data Nice to Have Training certification such as TAP or similar. As an individual you will be customer focused and have strong interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and be able to influence views and attitudes where necessary. You will have excellent communication skills, both written and oral, with high level presentation abilities. You will be enthusiastic & positive, have strong team-working skills and a collaborative approach to learning, both face-to-face and remotely, initiative, innovative problem solving and multitasking ability. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is hybrid with 2/3 days in the office in London and 2/3 days home based. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, health-care and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.