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Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio • visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on • going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner • Mover • Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio • visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on • going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner • Mover • Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

IT Support Technician £190/Day Inside IR35 Crawley My client are seeking a Temporary Support Desk Technician to join their team and provide fast and useful technical assistance on computer systems. You will be required to answer queries on basic technical issues and offer advice to internal customers to solve their issues. An excellent IT Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Skills and Experience: - Client Support qualifications (eg MCSA, CompTIA A+) or equivalent with related work experience is required - Experience supporting Windows PCs and iPhones mobile devices - Experience and technical knowledge of the following is desirable: Windows OS, Microsoft O365 Applications, TEL internal BU software, Dell computers and peripherals, and remote access solutions - Experience of iVanti LANDesk, MECM, Malwarebytes, Windows Defender, Redstor backup will be advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back • ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non • technical terms with other colleagues • Self • motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision • making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back • ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non • technical terms with other colleagues • Self • motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision • making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd • 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro • ratad to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio • visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on • going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner • Mover • Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Job Title: Telecoms Support Technician Location: Andover, Hampshire - Office Based Salary: £30,000 Per Annum Job Type: Full time, Permanent Working Hours: 8:30am - 5pm Start Date: ASAP FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. This is an office-based role and therefore candidates must live within a 30-mile radius from Andover to be considered. Job Summary: We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential. Key Responsibilities: Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms.Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services.Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime.Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks.Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively.Work with telecoms vendors and service providers to resolve escalated issues efficiently.Collaborate with the 1st line support team to ensure timely telecoms issue resolution.Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system.Assist in telecoms-related projects, including system upgrades, deployments, and migrations.Provide guidance and training to end-users on telecoms applications and best practices.Ensure compliance with telecoms security and data protection standards. About you: Skills & Experience Required: Previous experience in a 2nd line telecoms support role or similar.Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems.Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs.Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues.Experience working with telecoms service desk ticketing systems.Knowledge of telecoms monitoring and diagnostic tools.Strong communication and customer service skills.Ability to prioritise and manage multiple telecoms-related tasks effectively. Desirable Skills: Experience supporting cloud-based telecoms environments.Helpdesk ExperienceUnderstanding of cybersecurity best practices related to VoIP and telecoms. Benefits: Competitive salary and benefits package.Opportunities for professional growth and development.Friendly and collaborative team environment.Company-sponsored training and certifications. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: £30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processesMaintain systems, resolving any general workplace IT issues.Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.Assist in maintaining our printer outsourcing contract.Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).Monitor and update the IT issues database.Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levelsMS Office to intermediate levelDocumentation to entry LevelPrevious experience in a similar role/ IT Field or IT QualificationAbility to work to tight deadlinesGCSE grades A-CProactive with a desire to learn new skillsAttention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) KnowledgeKnowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24Commitment to wellbeing through Employee Assistance ProgrammeElectric Car salary sacrifice scheme for eligible employeesCycle to work schemeCompany EventsGymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.

Job Title: Lecturer in Computing - Digital and T Levels (FE) Location: Birmingham Salary: £35,116 - £42,882 per annum - AC2 Job type: Permanent, Full-time / Part-time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. The Role: Are you ready to inspire the next generation of tech professionals? Join our academic team and be a part of our growth! Whether you have teaching experience in Further Education or are an industry expert eager to transition to academia, our expanding Computing Department provides the ideal opportunity to make a lasting impact in Further Education. University College Birmingham's School of Engineering, Digital and Sustainable Construction in partnership with The University of Warwick is developing a cutting-edge facility right in the heart of Birmingham. Using only the best resources and high-tech kit in the sector, you will have one of the most inspiring environments to work in alongside outstanding academic support from across the sector. As a Lecturer, you'll deliver inspiring and inclusive teaching that supports all students in achieving their full potential. This role will focus on teaching computing programs including: BTEC Level 2 Information and Creative Technology BTEC Level 3 Extended Diploma in Computing (RQF) Digital T Levels Access to HE Diploma in Computer Science Access to HE Diploma in Data Science You will prioritise practical application and demonstration over theoretical instruction, ensuring students gain real-world skills and experience. Why University College Birmingham? Growing Department: Be part of a team that's thriving and expanding every year. Supportive & Inclusive: Join a collaborative, diverse environment. Career Development: Access ongoing professional growth opportunities. Industry Connections: Work with industry partners, bringing real-world learning into the classroom. Benefits: Generous allocation of annual leave 38 days paid leave per year12 Bank Holidays & Concessionary Days Excellent Local Government/Teachers' Pension Scheme Employer Contributions Teachers Pension Scheme - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 20th April 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Computing Lecturer, Tech Lecturer, Computing Tutor, Computing Teacher, Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills both spoken and written in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team oriented, and customer obsessed mindset Desirable: Degree qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative Teamwork At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectationsProviding timely updates to clientsDiagnose and resolve technical issues and provide technical assistance on client sitesCompleting proactive maintenance onsiteRespond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queriesMaintain and update accurate client site documentation via IT Glue, championing the importance of documentationMaintain companys Information Security policies and proceduresPropose improvements to client systems and services to continuously enhance their systems and operationsManaging your time efficiently and planning your day accordinglyKeep up to date with new technologies adopted by Netteam and our client baseImprove your technical knowledge through company training and self-studyProvide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a teamIT related degree or relevant qualifications highly desirableDemonstrable experience as a Service Desk EngineerAble to demonstrate a good all-round knowledge of IT principlesExperience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageousExperience in initial remote diagnostics along with analysis and monitoring would be advantageousThe willingness to learn new software and hardware skillsExperience of Microsoft Windows Server/Desktop environmentsDetailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaSKnowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/SwitchingAbility to run, patch and terminate cabling to support installation of new hardwareStrong knowledge of InTune & Conditional Access Technologies and securityExperience of MSP and or Hospitality is advantageous but not essentialCurrent and valid UK driving license is essential Personal Attributes: Friendly and professionalExcited about tech and thrives on developing understanding of new technologiesPossesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clientsRecognises the importance of frequent and clear communicationsKeen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole teamFeel that every day is a day of learningDisciplined, with the ability to priortise and execute tasks under pressureHarnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefitA fun and productive place to workGreat team of people to work alongsideWorkplace PensionComprehensive in-house and external training offeredCompetitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

Job Title: MSP Second Line IT Support Engineer Location: Basingstoke, RG24 9RA Salary: £33.2k - £38.5k subject to proven experience and qualifications Job Type: Permanent - Full Time We are looking for a Second Line IT Support Engineer with experience within a Managed Service Provider, NOC or similar external IT Support. We are... DISConsulting IT is a young and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. With our passion for technology and unwavering commitment to excellence, we specialize in building, monitoring, and managing a diverse range of networks across the UK. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape. Join us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide 1st and 2nd line support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding) Work with 2nd line team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on site visits to customers independently Carry out site audits and create technical documentation and knowledge base articles Experience: Proven track record of great IT Support experience within an MSP, NOC or fast paced environment is Essential Proven track record of great IT Support experience Experience providing support for telecoms related issues, including VoIP, SIP, and hosted telephony platforms Excellent written and spoken communication skills Windows Server 2012 2022 (ADDS, DNS, DHCP, VPN) Microsoft 365 (Exchange, Entra ID, Intune and SharePoint) Virtual Server technologies (VMware, Hyper V) Networking (hardware installation, Wi Fi deployment, VLAN isolation and cable termination) Server and Workstation Hardware Backup Solutions and Disaster Recovery Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect) Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti Virus Requirements: Technical support: 4 years of IT Support, or equivalent experience (required) Valid UK Driving License, Own your own vehicle with the necessary insurance to enable Business Travel (Travel on behalf of the business is reimbursed) Work Authorisation (UK) Located reasonable commute to Basingstoke Relevant IT certifications such as: Microsoft AZ 900 Azure Fundamentals, Microsoft MS 900 365 Fundamentals A Level or equivalent (required) Benefits: 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service) Work from Home opportunities after 6 months probation Paid training Exposure to a variety of technologies and environments Company events Company pension Free parking Health & wellbeing programme On site parking Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required) Please click the APPLY button to send your CV and Cover Letter. Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Helpdesk, IT Technician, ICT Support, Technology Support, IT Desk Support, IT Support Technician may also be considered for this role.