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IT Support Technician ??????\" UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2nd and 3rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2nd and 3rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Application Support Technician Salary: £28,800 to £37,425 Location: Cambridge / Hybrid ( at least 2 days a week in the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are currently looking for an Application Support Technician to join our Cambridge English Qualifications (CEQ) Support team. You'll be at the heart of our mission to ensure seamless digital experiences for over half a million test takers each month. This role is pivotal in maintaining the integrity and performance of our bespoke Cambridge English software systems. As the go-to expert for technical support, you'll be bridging the gap between our customers and internal teams, and contributing to the development and testing of new systems that shape the future of global education. About the role You will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: Youll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for product enhancements, and representing the customer voice in development projects. Youll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring that our systems run smoothly. Your insights will help shape decisions that improve customer experience and reduce service costs. Please review the job description link at the end of the advert for more information. About you You will possess outstanding customer service and problem-solving skills, with the confidence to stay composed under pressure and the ability to explain technical issues in clear, accessible language. You will be adept at prioritising tasks, keeping customers informed, and providing reassurance when challenges arise. You will bring a proactive mindset and a deep understanding of exam delivery systems, APIs, integrations, and network protocols. Experience with Windows is essential, and familiarity with Linux/MacOS or programming languages such as JavaScript or Python is beneficial. Prior experience in technical support is advantageous, and you should thrive in a high-pressure, team-oriented environment. A minimum of A-level education (or equivalent) is required, along with exceptional written and verbal communication abilities. In addition, you will bring: Strong communication skills which will allow you to support a diverse, global audience with empathy and clarity. A methodical approach, the capacity to make confident decisions independently, and a track record of delivering excellent service in multicultural settings. Commitment to taking ownership and driving high standards in every customer interaction. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being the 27th July 2025. Those who are initially shortlisted will be invited to participate in a short screening call. If you are shortlisted further, you will be invited to attend an in-person interview ( inc. a role related task administered on the day) at our Cambridge offices, from week commencing 4th August. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2nd and 3rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

IT Support Technician ??????\" UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Title: IT Helpdesk Team Leader Location: St Asaph, Wales Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused team leader, with previous experience of working within the ICT sector, preferably in an IT 2nd/3rd Line Helpdesk Role. You will be responsible for a team of professionals, taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. Key Responsibilities: Support and upskill new and existing team members Reporting to the IT Service Manager Producing up to date team statistics (SLAa, KPIs) for the IT Helpdesk Assist on 1-2-1s with the IT Service Manager Distribute work to team members based on capacity / skillset / knowledge Ensure customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Support the team answering the phone to inbound calls from customers who require technical help Help the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone and by email Investigation and monitoring of IT related, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction and ticket resolution Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: Job Experience Required: Have an IT background within 2nd/3rd Line IT Helpdesk experience is essential Experience of leading a team Experience in customer service (excellent verbal and written communication skills required) Comfortable using CRMs and documentation solution Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox offers and discounts EAP Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Job Title: IT Helpdesk Technician Location: Pencoed, Bridgend Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. About you: Job Experience Required: Have at least 2 years experience an ICT and/or Telecoms Helpdesk/Service Desk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox EAP Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.