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Permanent

Job Vacancy
IT Support Technician

Rise Technical Recruitment Ltd
Published on

£30k
Derby, England, United Kingdom

IT Support Technician Derby £30,000 + Annual Bonus + 26 days holiday (plus 8 bank holidays) + Healthcare Cash Plan + Good Pension Plan + EAP + Free Parking Excellent opportunity for an IT Support Technician to learn new technologies and utilise their skills on a number of exciting divisional and Corporate IT projects in a thriving and highly reputable manufacturing company. In this role you will work predominantly in a Microsoft environment (Windows 10/11) and Microsoft 365 suite applications providing troubleshooting, maintenance and support to users. You will be working with Active Directory and VMware as well as showcasing your capabilities with Azure. The role will require occasional travel to other UK sites. The ideal candidate will be a confident IT Support Technician with skills and experience in Azure, Active Directory, VMware, Microsoft Suites and Windows 10/11. You will need to have excellent communication skills and a full UK drivers license with a willingness to travel to other UK sites when required. This is a fantastic opportunity for an IT Support Technician looking to take the next step in their career and develop their technical expertise in a complex manufacturing business. The Role: • Work predominantly in a Microsoft environment (Windows 10/11) and Microsoft 365 suite applications • Provide troubleshooting, maintenance, and support to users • Work with Active Directory and VMware • Showcase capabilities with Azure • Quarterly travel to other UK sites required The Person: • Confident IT Support Technician with skills and experience in Azure, Active Directory, VMware, Microsoft Suites, and Windows 10/11 • Excellent communication skills • Full UK driver's license required • Willingness to travel to other UK sites when required

Permanent

Job Vacancy
Senior IT Support Technician

BluetownOnline Ltd
Published on

£30,505-35,882
Birmingham, England, United Kingdom

Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum - SS4/S5 for exceptional candidates who demonstrate above and beyond the core criteria of the role. Job type: Permanent, Full-time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus The ideal candidate will have solid experience of hardware and software, team supervision, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions LGPS - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 2nd March 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

Permanent

Job Vacancy
IT Support Technician

Rise Technical Recruitment Ltd
Published on

Southwell CP, England, United Kingdom

IT Support Technician Southwell, Nottinghamshire - On-Site £ Competitive Salary + Progression + Holidays + Benefits This is an excellent opportunity for a 1st/2nd Line IT Support Technician to join a growing manufacturing company offering progression and the chance to work with multi-national sites. This company are a global leader in advanced materials and solutions, they specialise in providing cutting-edge products and services to industries such as aerospace, automotive, electronics, and medical devices. In this varied role you will be responsible for providing first and second-line support for hardware, software, and network issues throughout the business. Equally, you will be involved in configuring systems and devices, maintaining infrastructure and general system maintenance. Document collection is also key to this role where you will be responsible for collecting, organising, and validating shop floor data, such as production data, machine performance, and downtime tracking. The ideal candidate will have a strong familiarity with IT infrastructure, network technologies (LAN, WAN, WI-FI), and security protocols. Along with a solid knowledge of Windows, Microsoft 365, and other standard office applications. A proven track record in manufacturing ERP such as EFACS is beneficial to your success within the role. Lastly, excellent troubleshooting and problem-solving skills are also required. This is a fantastic opportunity for an IT Support Technician to join a business at an exciting time of growth, offering a great working environment and progression. The Role: • Provide 1st & 2nd Line IT Support • Configure systems and maintain infrastructure • Collect, organise, and validate shop floor data • Ensure accurate data entry into ERP systems The Person: • Strong familiarity with IT infrastructure and network technologies • Solid knowledge of Windows, Microsoft 365, and other office applications • Proven track record in manufacturing ERP (EFACS) • Excellent troubleshooting and problem solving skills Reference Number: BBBH248089 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Permanent

Job Vacancy
1st Line IT Support Technician

BluetownOnline Ltd
Published on

Greater Manchester, United Kingdom

Job Title: 1st Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are looking for an ambitious1st Line IT Support Technician to join our Helpdesk Team, working from our Manchester office. You will provide 1st Line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a 1st Line IT Support Technician, looking to develop their skills or someone who is looking for their 1st role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, IT Support Engineer may also be considered for this role.

Permanent

Job Vacancy
Regional Technical Service Manager

BluetownOnline Ltd
Published on

Sheffield, England, United Kingdom

Job Title: Regional Technical Service Manager Location: Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: TNS has an exciting opportunity an individual to join the TNS providing first class services in the Payments industry. The candidate will be part of a team providing Regional Technical Service Management in the Payments industry. The candidate will collaborate with both the Business and Operations Departments to ensure that Customer Satisfaction operates at optimal levels. They will ensure effective delivery of customer service/satisfaction by maintaining communications with customers and ensuring performance consistently within Service Levels. They will address customer concerns related to service delivery or support. They will assist with projects, troubleshoot issues, and work with partners and TNS global resources to achieve customer success. The RTSM will support internal customers as well and work closely with other Network Operations teams to ensure continual service improvement in the services we support. This position is ideal for individuals currently in a helpdesk or junior role who are looking to advance their careers into more specialised position focused on service excellence and continuous service improvements. Responsibilities: Support all Global Divisions, with the mission of being the main customer advocate representing TNS Operations. Work closely with Network Operations team to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues. Ensure that Incident Management, Change Management and Problem Management procedures are followed consistently within customers SLA's and OLA's. Oversee and attend weekly, monthly and quarterly customer service reviews to provide analysis of SLA performance, communicate change management activities and provide incident report briefings as required. Support customers to bring their services into production with TNS global NOC/Support teams. Actively seeks ideas to improve service to customers and implements change according to their feedback. Write customer facing Incident Reports that details the events of the incident, root cause and future prevention actions. Work closely with the Service Delivery teams to ensure that the customer is well informed of project progress and delivery milestones. Identify and assist with implementation of new and improved operational procedures. Be a stakeholder for ensuring Operational Readiness is completed for any new/changed implementations. Create and manage both internal/external Service Improvement Plans and drive stakeholders to complete actions on time, escalating where necessary. Mediate between customers and Operations, Service Delivery, Sales and Finance to resolve live production, delivery and other service issues. Develops and maintains positive working relationships with internal and external customers Demonstrates capacity to identify priorities for change. Presents complex issues clearly, credibly and effectively. Personal Skills: ITIL certified IT Professional; preferably with experience within a networking or telecom/data communication environment. Previously worked in a Payments/Financial Markets or Telecoms related field. Sound knowledge of Microsoft Office & Office 365 including Project, Excel, PowerPoint, Teams. Excellent verbal and written communication skills. Able to effectively manage multiple tasks with exceptional planning and organizational skills. Ability to work on own initiative as well as being a Team player. Customer champion and business focused. Flexible approach to working hours. Good analytical and problem-solving skills. Experience working in a fast-paced stressful environment. Good time management skills. Strong and consistent attention to detail. Desired Skills/Knowledge: Extensive industry experience may be accepted in lieu of tertiary qualifications. Service Management associated qualifications. Project Management Certifications such as Prince2, PMBOK. Customer Support and/or Operations background. System Experience of Salesforce, Remedy, Workday, SharePoint, MS Office applications, MS Teams. Qualifications: Bachelor's Degree within Computer Science/IT/eCommerce or the equivalent experience. Certifications such as ITIL or Six Sigma. A flexible approach to ensure cover is provided from within the department for holidays and sickness absence, or on occasion during Major Incidents to support customers. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be considered for this role. Candidates with the experience or relevant job titles of: Customer Support Advisor, Service Level Manager, Project Coordinator, Network Analyst, , IT Support Technician, Incident Coordinator, Customer Service, Customer Support Analyst, Operations Analyst, , IT Service Desk Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer may also be considered for this role.

Permanent

Job Vacancy
Lecturer in Computing - Digital and T Levels (FE)

BluetownOnline Ltd
Published on

£34,866-42,632
Birmingham, England, United Kingdom

Job Title: Lecturer in Computing - Digital and T Levels (FE) Location: Birmingham Salary: £34,866 - £42,632 per annum - AC2 Job type: Permanent, Full-time / Part-time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: Are you ready to inspire the next generation of tech professionals? Join our academic team and be a part of our growth! Whether you have teaching experience in Further Education or are an industry expert eager to transition to academia, our expanding Computing Department provides the ideal opportunity to make a lasting impact in Further Education. University College Birmingham's School of Engineering, Digital and Sustainable Construction in partnership with The University of Warwick is developing a cutting-edge facility right in the heart of Birmingham. Using only the best resources and high-tech kit in the sector, you will have one of the most inspiring environments to work in alongside outstanding academic support from across the sector. As a Lecturer, you'll deliver inspiring and inclusive teaching that supports all students in achieving their full potential. This role will focus on teaching computing programs including: BTEC Level 2 Information and Creative Technology BTEC Level 3 Extended Diploma in Computing (RQF) Digital T Levels Access to HE Diploma in Computer Science Access to HE Diploma in Data Science You will prioritise practical application and demonstration over theoretical instruction, ensuring students gain real-world skills and experience. Why University College Birmingham? Growing Department: Be part of a team that's thriving and expanding every year. Supportive & Inclusive: Join a collaborative, diverse environment. Career Development: Access ongoing professional growth opportunities. Industry Connections: Work with industry partners, bringing real-world learning into the classroom. Benefits: Generous allocation of annual leave 38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government/Teachers' Pension Scheme Employer Contributions Teachers' Pension Scheme - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 16th February 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Computing Lecturer, Tech Lecturer, Computing Tutor, Computing Teacher, Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

6 results

Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

< 2 years experience 2 to 5 years experience 5 to 10 years experience > 10 years experience

Date posted

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