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IT Support Engineer with 1st and 2nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams ??????\" semi-involved with various streams of IT work for 2024 (new imaging process ??????\" new ITSM tool ??????\" and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support ??????\" Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C ??????\" Level and Heads of Departments) Technical Skills Required: Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps ??????\" Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS ??????\" DHCP ??????\" VLAN ??????\" Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Our client is an International IT Service Provider who require an experinced 1st / 2nd Line Support Engineer to work from their customers site in Slough. START: ASAP END: INITIALLY 31/12/2025 RATE: £18.87 PER HOUR HOURS: 7.5 PER DAY, 37.5 PER WEEK LOCATION: ON-SITE IN SLOUGH Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. ? Some of the daily activities are: ? End users support ? Windows 10 and Microsoft O365 troubleshooting. ? Resolution of software and hardware issues (laptop, desktop, printers) ? Installation and configuration of laptops ? Software issues for inhouse applications ? Handling of tickets in the IT ticketing tool ? Quick analysis and incident management, close collaboration with expert team ? Preparing new hardware ? Building laptops and PC's with SCCM ? Basic meeting support knowledge (Teams and AV Support) ? Physical installation of cabling, monitors, dockings, pc's, printers, . ? Basic Network knowledge (Patching.) ? Able to present training material both in person and on teams (All material and training to be provided by UCB) ? What You'll Need ? The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ? ? ITIL minded ? Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP…) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) ? Previous experience working in a corporate IT environment is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar: welcoming users, troubleshooting and providing solutions. ? Excellent time management and organizational skills ? Stress Resistant, Team spirit and customer minded ? Willing to take initiative and be hands-on ? Very good communication skills, both verbal and written in Local Language and good command of English LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

1st/2nd Line Support Poole - 5 Days onsite £28,000 - £32,000 + Monthly Bonus + Holiday + Pension This is an excellent opportunity for an 2nd Line Support Engineer to join a growing company in a highly varied role. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this role you will be responsible for resolving end-user problems and managing all incident tickets. You'll also handle the installation and configuration of software and hardware, alongside managing network servers and setting up accounts. Other key responsibilities also include monitoring performance, troubleshooting outages, and ensuring system security through access controls and backups. Lastly, you should have prior experience in system upgrades, maintaining all technical documentation and liaising with third-party support when needed. The ideal candidate will have previous experience in Windows Server environments (2019/2022) and Windows 11, coupled with expertise in Azure cloud services, such as Azure Hybrid AD and Intune/Autopilot. Equally, you should be proficient in supporting Microsoft Teams, including its phone system capabilities, and managing Cisco Firewalls. Essential skills also include server patching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration. This is a fantastic opportunity for a 2nd Line Support engineer looking for a varied role to join a market leader within its industry. The Role: • Resolve user issues and manage all incident tickets. • Install, configure, and manage software, hardware, and network servers. • Monitor, troubleshoot, and secure systems and data. • Upgrade systems, maintain documentation, and liaise with third parties. • 5 days onsite. The Person: • Proficient in Windows Server (2019/2022) and Windows 11. • Expertise in Azure services (Hybrid AD, Intune/Autopilot) and Microsoft Teams support. • Skilled in Cisco Firewalls and server patching. • Experienced in VMWare and Datto backup/DR. • Proven track record in a similar position: 2nd/Second Line Support, IT Support, IT Technican. Reference Number: BBBH257614 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1st and 2nd level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps ??????\" Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS ??????\" administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract ??????\" FTC initially. Do send your CV to us in Word format along with your salary and availability.

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2nd and 3rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1st and 2nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Application Support Analyst 2nd and 3rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2nd and 3rd line support for the Clients application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Clients data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1st and 2nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the application portfolio • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem-solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self-motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 - hybrid (1 day wfh) Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? You'll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st & 2nd line engineers. There is a direct roadmap from a career progression point of view & they're a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture Primary Responsibilities: Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber Resolving Incidents: Resolved technical problems passed on from 2nd line. Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches. Help Users: Support staff with any problems using their hardware, software, or internet. Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects. Documentation: Log issues, how they were fixed, and any system changes. We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology. 3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 - hybrid (1 day wfh)

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps �\" Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS �\" administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Surrey - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work with cutting-edge technology in a dynamic environment. Established over 50 years ago, this leading intelligence organisation operates within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as Inmarsat Satellite Maritime customer equipment will put you at an advantage. This is a chance for a motivated individual who is highly interested in tech in joining a brilliant team who are making a name for themselves in their industry. The role: * Technical Support Engineer * Manage customer inquiries by responding promptly and efficiently, ensuring expectations and contractual obligations are met and, where possible, exceeded * Perform RF troubleshooting, analyse satellite link statistics, and provide network reports as needed for internal and external customers * Days & nights shift pattern, (0800-2000 & 2000-0800) 4 on, 4 off The person: * Previous experience in an IT/Technology role within the telecoms/satcoms or maritime industry * Has an interest in technology and wants to forever self develop * Eligible for SC clearance Reference Number: BBBH - 256328 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Desktop Support Analyst ??????\" Bank ??????\" City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1st/2nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

Network Support Analyst - Cisco CCNA ??????\" European Bank - City London Our Client is looking to recruit a Network Support Analyst with Cisco CCNA ??????\" you must have at least 4 to 7 years proven track record. This is a support role supporting Business As Usual (BAU) with involvement in design of scalable solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support to root cause analysis. Key duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of firewall solutions from perimeter to DMZ roles - Develop, maintain and deliver global standards to all networking devices - Interpret network security reports - Assist with seamless migration of network estate to newly adopted security framework - Facilitate internal/external Audits and Penetration Testing. Remediation Technical Skills -In-depth knowledge of CISCO including firewalls, switches and routing protocols -In-depth knowledge of supporting a datacentre with branch interconnectivity (LES circuits) -CISCO certification, required CCNA -VPN technologies (IPSEC) -Security certification (advantageous) Technologies Layer 2 Switching, Layer 3 Routing, VPN IPSEC & SSL, TACACS, RADIUS, NAT/PAT, VSS. High availability, including failover technologies and first hop redundancy protocols. Simply this is a 1st, 2nd and 3rd Line Network Support position ??????\" ensuring that the applications and services that the Client has are supported and operational. The Client is based in the City in London close to Liverpool Street. Salary for this position will be in the range £45K - £60K plus banking benefits. Please send your salary to us in Word format along with your salary and availability.

Job Title: ICT Senior Network Engineer Location: Bridgend Salary: £45,147 - £48,894 per annum Job type: Full Time / Permanent Level of Welsh language ability required: 2 Working Hours: 37 hours per week Closing Date: 18/07/2025, 15:00 About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: Must have experience of designing, installing, configuring and managing an on-premise network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Additional Information: The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist Date: 28 July 2025 Interview Date: 4 August 2025 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role.

Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you’ll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment’s and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA’s Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 15th July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-KW1 #LI-Hybrid

Job Title: IT Helpdesk Team Leader Location: St Asaph, Wales Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused team leader, with previous experience of working within the ICT sector, preferably in an IT 2nd/3rd Line Helpdesk Role. You will be responsible for a team of professionals, taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. Key Responsibilities: Support and upskill new and existing team members Reporting to the IT Service Manager Producing up to date team statistics (SLAa, KPIs) for the IT Helpdesk Assist on 1-2-1s with the IT Service Manager Distribute work to team members based on capacity / skillset / knowledge Ensure customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Support the team answering the phone to inbound calls from customers who require technical help Help the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone and by email Investigation and monitoring of IT related, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction and ticket resolution Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: Job Experience Required: Have an IT background within 2nd/3rd Line IT Helpdesk experience is essential Experience of leading a team Experience in customer service (excellent verbal and written communication skills required) Comfortable using CRMs and documentation solution Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox offers and discounts EAP Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms ??????\" Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks ??????\" WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security ??????\" Protection, Education, Audit, Disaster Recovery, & Business Continuity. Review, develop and enhance the continued delivery of 1st class student learning through IT. Identify and design solutions to enhance operations and solve business problems. Support IT Teams in all activities that lead to the successful implementation of new solutions. Direct the maintenance, monitoring and backup/restore of the European IT Services. Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. Manage major service incidents and problems through to resolution as directed. ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. Support, guide and/or manage IT projects as directed by the European IT Director. Audit and review the technical integrity of core systems and services. Review operating efficiencies to facilitate and accommodate business growth. Define, document and disseminate IT procedures, and standards. Manage and maintain a knowledge base for core systems and services. Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Strong technical leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.