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IT Support Officer ??????\" Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company’s IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: • Diagnose and resolve technical issues • Provide recurrent IT security education/training to users • Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. • Coordinate and conduct IT training and orientation programs for users. • In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. • Set up and configure desktops, laptops, printers, IP and landlines phones • Manage the IT procurement activities • Ensure all software purchased licensing is recorded and maintained. • Report faults and maintaining logs on servers, desktops and laptops. • Ensure all logs for equipment and users are maintained. • Work with vendors to diagnose, reproduce, and resolve technical problems. • Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. • Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED • Windows and MacOS troubleshooting skills • Experience with Google Workspace and Office365 • Networking troubleshooting • Analytical and Organisational skills • Ability to work under pressure. • Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. • Ability to multi-task and work well in a multicultural team. • Exceptionally detail focused • Impressive verbal and written communication skills • Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

Job Title: Support Modeller Analyst Location: Samlesbury - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £47,683.00 + Depending on Skillset What you’ll be doing: Analysing, understanding and interpreting in-service data Modelling of the spares and support items necessary for the operation and maintenance of the Aircraft to inform new bids and changes to existing support contracts Global Fleet MRO (Maintenance, Repair and Overhaul) Forecasts aimed at identifying the necessary events at an aircraft and asset level and providing a forecast of supply chain requirements to fulfil these whilst identifying the impact/opportunity with regards to cost and performance Building strong relationships with the Customer and the on-base teams to ensure that experience and operating practices are taken into account during the analysis Liaising with Engineering, Supply Chain, Maintenance, Procurement and Commercial functions Your skills and experiences: A Degree or HNC/D (or equivalent) in a STEM discipline or equivalent relevant experience Previous use of modelling toolsets such as OPUS and Simlox (is desirable but not essential) Good skills within Microsoft Excel Experience in an aerospace environment with a sound knowledge of aircraft systems, supply chain, reliability and maintenance activities will be advantageous Excellent communication skills, both written and verbal IT literate with particular emphasis on MS Office Suite Logical thinking Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Support Modelling Team: Our Support Modelling Team is a growing group of specialists at the heart of driving informed, data-led decisions across the business. As the value of modelling becomes increasingly recognised, we’re expanding to meet the growing demand. We work across a variety of platforms and project phases�"from bid stage to in-service support�"tackling a wide range of tasks. Some assignments are iterative, involving scenario-based analysis, while others are focused, one-off investigations aimed at solving specific challenges. We model everything from operational processes to the supply chain that supports them. Our team members typically come from diverse backgrounds including mathematics, engineering, and supply chain, but what unites us is a shared ability to think logically, solve problems creatively, and communicate complex ideas in a clear and accessible way. If you enjoy working with data, solving challenging problems, and making a real impact, you’ll thrive in our collaborative and dynamic environment. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 25th June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-MH1 #LI-Hybrid

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1st and 2nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. Responsibilities • Provide 2nd and 3rd line support for the application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience • Proven experience working in 2nd/3rdline support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Manage day to day operational aspects of a project and scope. To assist the IT Manager in delivering various IT projects. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Branch\". Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post ??????\"incident follow up Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

IT Support Analyst £27,000 - £30,000 + Holiday + Training + Progression + Pension + Benefits Crewe If you're a skilled IT Engineer who is looking for a varied role within a company that will support your professional development then this job would be a good fit. The primary focus of this role will be providing user support for the company's ERP system, Microsoft applications and Microsoft Windows. In addition to software support, the position will involve general network and server administration tasks, including making changes and additions to the company's WANs and LANs. The role will also require offering support across all aspects of the company's IT systems as needed. The company have cemented themselves at the top of their industry through years of constant success and are now the suppliers for clients across the UK. They are now looking for an additional IT professional to join their growing team. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical work and outstanding customer service. You'll come with years of experience in a similar support role where you have been working on projects across the business, provided onsite support for all aspects of the company's IT systems and any other IT support function the company may require. The Role • Providing in house support for the IT systems • You will perform network administration functions including, configuring, installing networking devices & client computers • General network and server administration tasks such as making changes to the companys WANs & LANs The Person • IT Support experience • Network and server administration experience such as working with WANs & LANs • Strong communication skills Reference Number:BBBH255807 To apply for this role or to be considered for further roles, please click \"Apply Now\" Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

I'm working with a major investment bank who are looking for a Application support analyst to join their team based in London on long term contract. Application Support Analyst 6 Month Contract £375- £600 p/d inside IR35 (Depending on experience) Hybrid Role London Based Requirements Key Responsibilities * Proactively monitoring the system * Configuring the system * Analysing and resolving production support technical and functional issues * Fielding questions from all CIT personnel including traders, marketers, risk managers, and middle office and keeping them informed of system issues and changes affecting them * Logging incidents Key Skills * Front to back process experience. * Knowledge on commodities/PNL/Pricing is a plus. Technical skills * Python or other programming skills * Intermediate level relational database and SQL skills are required. If you are interested, please apply directly. I will be in touch if suitable. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit XX XX XX XX XX Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Helpdesk and Desktop Support Analyst Our Client a retail bank ??????\" based in the City London ??????\" is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1st/2nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: • Extensive experience of the Microsoft Windows Desktop essential • A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable • Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack • Experience of network, printer, AV, UPS and Security hardware • Experience of working within a Cybersecurity framework • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions • A good understanding of ISP solutions and connectivity requirements • Wi-Fi solution experience & knowledge • An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: • Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel • Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. • Disciplined, with the ability to prioritise • Experience working with internal and external resources to achieve consistently excellent service level3 • Ability and desire to expand with changing marketplace and technology. • Friendly, professional • Passionate about Technology • Recognises the importance of frequent and clear communication and documentation • Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: • Strong infrastructure generalist • good applications experience on windows platforms • Strong AD • Windows Server �\" 2003 upwards • Experienced and very strong trouble-shooter • InTune a benefit. • experience with Application deployment via GPO’s a benefit • experience with image deployment methods Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future The Client is looking for someone who comes up with the solutions and is pro-active not just the waiting around for orders and direction. The position is based in Milton Keynes ??????\" with travel. Please send your CV to us in Word format along with your daily rate and availability.

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps �\" Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS �\" administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Application Support Analyst (WMS + AWS) 3PL Logistics | Cloud Infrastructure | Warehouse Systems We're looking for an experienced Application Support Analyst to join a logistics environment supporting Warehouse Management Systems (WMS) hosted on AWS. What You'll Be Doing: • WMS Support: Troubleshoot and resolve Level 2 incidents, liaise with warehouse users and vendors. • AWS Monitoring: Use CloudWatch, EC2, RDS, and Lambda to ensure system uptime and performance. • System Maintenance: Patch management, deployments, and proactive health checks. • Integration & Tools: Work with APIs, EDI, TMS, ERP, and ServiceNow. • Reporting: Use SQL and scripting to generate insights and performance reports. • User Training: Support and train warehouse staff and first-line teams. • Project Work: Participate in WMS upgrades, UAT, and go-live support. What We're Looking For: • Strong WMS experience (Korber, Manhattan, Infor, etc.) • Hands-on AWS skills (EC2, RDS, CloudWatch) • SQL + scripting (Python, PowerShell) • Excellent communication and problem-solving skills To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively. Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary. Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes. Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. Develop and maintain technical documentation, user guides, and support procedures. Requirements: Proven experience in a similar role, providing application support for financial systems. Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions. Proficiency in supporting and troubleshooting Windows applications. Solid understanding of database concepts and SQL query language. Strong knowledge of AWS/Azure. Familiarity with FIX protocol and experience with FIX connectivity troubleshooting. Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment. Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users. Ability to work independently as well as collaboratively in a team-oriented environment. The Client is based in the City of London. The salary for this position with be in the range £70K - £110K. Do send your CV to us in Word format along with your salary and availability.

Application Support Analyst 2nd and 3rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2nd and 3rd line support for the Clients application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Clients data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1st and 2nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the application portfolio • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2nd and 3rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1st and 2nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when required along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1st and 2nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your CV in Word format along with salary and availability details.

Infrastructure Support Tiverton Hybrid - 50/50 split £30,000 - £32,000 + Progression + Training + Hybrid Working + 33 Days Holiday Excellent opportunity for an Infrastructure Support Analyst or Engineer with Admin-level Office 365 skills to join a transitioning business offering a brilliant training and development plan, progression routes baked into the position, and regular salary reviews to keep up with your skillsets! This company have been in operation for over 50 years and over that time have built their reputation as one of the industries leading developers and suppliers of cutting edge equipment to the sector! In this role you'll report into the Head of IT. You'll start off providing 2nd Line Support but quickly transition into a hybrid Support/Infrastructure Engineer position. You'll predominantly work with Office 365, routing, switching, LAN, WAN, and Firewalls. The ideal candidate will be an Infrastructure Support Analyst, Engineer, 2nd Line Support or similar with admin-level Office 365 experience. Candidates must know their way round routing and switching, firewalls, and security. Experience or exposure to Azure would be highly beneficial but is not essential. Candidates must be commutable to Tiverton 2-3 days a week. This is a fantastic opportunity to join an ambitious business offering a technically fascinating position, tonnes of progression, and an excellent learning and development programme. The Role: *Infrastructure Support Analyst/Engineer/2nd Line Support *Transitioning to a Support / Infrastructure Engineer position *Office 365 heavy *Routing/Switching/LAN/WAN/Firewalls The Person: *Infrastructure Support Analyst/Engineer/2nd Line Experience *Admin-level experience with O365 *Experience with Routing, Switching, LAN, WAN, Firewalls, and Security *Commutable to Tiverton 2-3 days a week Reference Number: BBBH255866 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.