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Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Pay of £42,614 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We need an IT Service Manager with ITIL4 certification or experience to work on our huge and varied IT estate in DWP. It's fast-paced working environment that will test your ITSM skills. You'll be challenged to respond to changing priorities while still delivering for our millions of users and around 100,000 colleagues. You will support colleagues across the DWP business to ensure that the required catalogue items are developed, deployed and maintained in line with the relevant policies, procedures, standards and agreements. Using ServiceNow (our service management platform) you will make sure catalogue item requirements are effectively developed, maintained and improved. The high volume of change drives a continuous pipeline of demand, and your relationship building skills will enable you to work collaboratively, managing expectations on a daily basis. There aren't many organisations working on IT at this scale. It's a brilliant place to fast-track your skills and your career. And we'll invest in you - you'll be part of a brilliant ITSM community of practice, with support, coaching, mentoring and formal learning in whatever blend works best for you. DWP. Digital with Purpose. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? ITIL4 Foundation Certification or demonstrable experience of using ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator. Experience in building effective working relationships, establishing credibility amongst a variety of demanding stakeholder groups, ensuring that products and services (including Service and Operational Level targets) are designed around user needs and are delivered and managed in line with agreed policies, processes and performance measures. Proven experience in interpreting data and complex information using strong analytical and problem-solving skills, and the ability to present findings to different audiences, to enable decision making and ensure that issues and queries are proactively addressed. Demonstrable experience in using negotiation and collaboration skills to successfully manage competing priorities in a fast-paced agile environment, ensuring that all change is communicated, delivered and managed with appropriate governance and to a consistently high standard of customer service and outcomes. Leadership experience in managing a small team to deliver effective outcomes in an IT Service Management role. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £42, 614. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager: £55,557 plus 28.97% pension, hybrid working, flexible hours and great work life balance. DWP. Digital with Purpose. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. We're building on recent successes like bringing our IT in-house, introducing elements such as automation and self-service to our digital services, and accelerating the adoption of public cloud. DWP is the UK's largest government department, responsible for helping people into work and making payments worth over £195 billion a year to support some of the most vulnerable members of our society. You'll play a crucial role in transforming public services used by nearly every person in the UK at key moments in their lives. The scale of our work is extraordinary, and our purpose is unique. We would love for you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will make sure we are delivering IT Services and support which achieve value and quality. You are also responsible for defining and maintaining mechanisms to ensure we meet performance targets, and working with finance teams to manage budgets. In this role you will be managing a team of six, ensuring they are supported in their roles, handling line management responsibilities, and fostering their professional growth. You'll also need to build strong relationships with internal departments and external partners (e.g., other government bodies, telecoms providers) - this means you need excellent communication and collaboration skills to navigate challenges and ensure smooth operations. Managing cost attribution for services consumed by internal and external stakeholders, requiring close collaboration with finance teams. The skills and experience you need: Experience in leading IT Service Management teams to deliver multi-channel IT support, to agreed service measures/OKRS's or project delivery targets in a cost effective and timely manner. Experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance and process maturity of policies, standards and guidance used in delivery of the services. Strong people engagement skills, using focused techniques to create and deliver against clear action plans in response to feedback, strategic objectives and business needs. Evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money and meet or exceed business and user requirements. Experience in co-ordinating analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services are responsive to customer needs and wider policy changes. Demonstrable experience in ensuring new or changed support services are supported into live service whilst continuing to meet the expectations of customers and stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay of £55,557. Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth £16,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital . Reference number 380180

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .

Senior IT Service Manager DWP. Digital with Purpose. In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager , you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money. We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment. You will also: Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation. Implement ongoing service improvements aligned with quality, risk, and security standards. Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations. Additional Duties: On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply) The skills and experience you need: Proven IT service management experience, preferably within a framework such as ITIL. Strong stakeholder management, with a history of successful collaboration and negotiation. Independent capability in managing digital products/services and reporting. High accuracy and attention to detail in service delivery and customer support. Experience in budgeting and financial forecasting. Knowledge of Notification and Document Repository services is beneficial Preferred Qualification: ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you. Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team. Pay: We offer competitive pay from £42,614 to £45,081 Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year. Holidays: You'll get a generous leave package starting at 26 days rising to 31 , plus all the usual bank holidays, and the option to take extra days off on flexi leave. Our broad benefits package is built around your work-life balance and includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES . Click apply now to see the full job description and get started with the next step in your career at DWP Digital .