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Job Vacancy
IT Infrastructure Analyst
IT Infrastructure Analyst Remote - Occasional Commute to Cardiff £35,000 - £45,000 (DOE) + Holiday + Pension + Healthcare + Remote Working + Remote Working + Great working Culture This is a brilliant opportunity for an IT Analyst to join an exciting and rapidly growing company who will offer you great progression opportunities during this period of growth they are currently going through. The company deliver niche and popular software solutions in the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to expand their development team. In this role you will manage, deploy, maintain and monitor the infrastructure of the company's customer applications providing support and also looking at ways to improve procedures and application performance. You will be working on: Windows Server, AWS and Azure platforms, IT Security, PC and Mac Operating Systems, Software Diagnosis and Software Installations. The ideal candidate will have experience with Windows Server, AWS and Azure platforms, IT Security, PC and Mac Operating Systems, Software Diagnosis and Software Installations. You will need to be proactive and constantly look for improvements that can be made whilst being able to suggest these improvements to key business stakeholders. Experience with APM tools (App Dynamics) would be beneficial but not essential. This is a superb opportunity to join a great business where you will be able to apply yourself to dynamic and versatile projects in a secure and supportive working environment. The Role: • Manage, deploy, maintain, and monitor company's customer applications infrastructure • Provide support for customer applications • Identify and implement ways to improve procedures and application performance • Work on Windows Server, AWS, and Azure platforms • Handle IT Security tasks • Work on PC and Mac Operating Systems • Conduct software diagnosis and troubleshoot issues • Perform software installations and updates The Person: • Experienced with Windows Server, AWS, and Azure platforms • Proficient in IT Security practices • Familiarity with both PC and Mac Operating Systems • Skilled in software diagnosis and troubleshooting • Capable of software installations and updates • Proactive mindset, continuously seeking improvements • Ability to suggest and implement improvements to key business stakeholders • Familiarity with APM tools, such as App Dynamics, is beneficial but not essential
Job Vacancy
IT Applications and Infrastructure Support Analyst
Job Description IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: • Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. • Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. • Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. • Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. • Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period • As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects • Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. • Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: • Exposure to Market Data, Bloomberg, Trader Support • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
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