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EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. This role will be based at various sites across North Wales, and you must either hold or be willing to go through NPPV3 clearance. Your future duties and responsibilities In this role, you will travel to different client sites, deploying and maintaining hardware devices such as desktops, laptops, and peripherals. Your primary responsibilities will include providing hardware troubleshooting, setup, and support, ensuring that devices meet company standards and security policies. This field-based position offers variety and the opportunity to work directly with clients, providing tailored hardware solutions and ensuring a smooth end-user experience. If you are a customer-focused engineer with strong technical skills and enjoy working in different environments, this is the perfect opportunity for you. Responsibilities • Travel to client sites to manage the setup, deployment, and maintenance of hardware devices, including desktops, laptops, and other end-user devices. • Provide on-site support for hardware-related incidents, troubleshooting, and resolution at multiple client locations. • Ensure smooth deployment and configuration of hardware in a variety of client environments, ensuring alignment with company standards and security policies. • Collaborate with clients to assess hardware needs, implement upgrades, and provide hands-on support during installations or hardware replacements. • Manage hardware inventory, ensuring devices are properly tracked and maintained across multiple client sites. • Ensure compliance with security protocols and company policies while working on client premises. • Assist clients in addressing hardware lifecycle management, including procurement, warranty claims, and decommissioning. • Perform diagnostic testing and troubleshooting on-site to resolve any hardware-related issues. • Provide exceptional customer service and maintain strong relationships with clients through effective communication and problem-solving. • Generate and maintain detailed reports of on-site work completed, hardware inventory, and client feedback. Required qualifications to be successful in this role Technical Skills • Strong understanding of hardware platforms, including desktops, laptops, and peripherals. • Experience in field-based support and on-site hardware deployment across multiple client sites. • Knowledge of operating systems (Windows, macOS, etc.) and hardware troubleshooting. • Familiarity with hardware deployment and imaging tools (e.g., SCCM, MDT). • Strong experience with hardware lifecycle management, from procurement to decommissioning. • Knowledge of Active Directory and basic networking concepts. • Familiarity with hardware warranty or processes. • Experience with client-facing roles, ensuring high-quality service delivery. General Skills • Strong customer service skills with a focus on client satisfaction. • Excellent communication skills, with the ability to adapt to both technical and non-technical audiences. • High level of organisation and time management skills, managing multiple client sites efficiently. • Ability to work independently and proactively in a field environment with minimal supervision. • Strong troubleshooting skills, with the ability to identify root causes and resolve issues on-site. • Flexibility and adaptability to work in diverse client environments and meet different requirements. • Ability to work under pressure and prioritise tasks effectively. Qualifications/ Experience • Bachelor's degree in a related field or equivalent work experience. • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualisation technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. • Full UK driving licence Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Title: EUC Engineer Location: Leicester (5 days a week on site) About the Role: My client is seeking a skilled and proactive EUC Engineer to join their team, providing second-line IT support and ensuring our technology meets the ever-expanding needs of our business. Your expertise in the deployed technology will be critical in resolving hardware and software issues on PCs, laptops, mobile phones, and desktop telephony, all within agreed KPIs/SLAs. You will also drive customer satisfaction by delivering technology solutions to agreed standards, including security policies. Key Responsibilities: • Incident Resolution (50%): Resolve all tickets and incidents within agreed SLAs and Customer Service targets, focusing on root causes to minimise outages. • Process Improvement (30%): Contribute to the enhancement of the production environment through automation and process improvement to reduce incidents and requests. • Technology Solutions (15%): Deliver technology solutions to agreed standards, ensuring compliance with security policies and driving customer satisfaction. • Continuous Learning (5%): Stay updated on EUC hardware, software, and simple desktop applications, particularly the M365 suite and hardware standards. Key Contacts & Relationships: • Internal: EUC Leadership, Technology Operations Director, Infrastructure & Security teams, Other EUC Engineers • External: Partners/Suppliers, End Users Qualifications & Experience: • Degree in Information Technology, Computer Science, or related field OR equivalent combination of education and experience. • Experience in building and managing live production systems. • Minimum of 2 years of experience with End User Compute devices and technologies, specifically the Microsoft suite of products. • Knowledge of image deployment and maintenance. • Experience supporting office-based and mobile users. • Excellent knowledge of PCs, laptops, and peripherals, including internal components. • Experience with printers, scanners, and other peripherals. • Knowledge of mobile technologies (e.g., Smartphones - Android and Apple, Tablets). • Familiarity with PGP and BitLocker Encryption software. • Understanding of Adaptive Technology. • Experience with network hardware setup and configuration. • Understanding of continuous integration and delivery. • Familiarity with Agile delivery methods. Individual Competencies: • Proactive, methodical, and thorough approach to operations management. • Excellent communication skills, both written and oral, with the ability to communicate with technical and non-technical audiences at all levels. • Ability to work independently to meet objectives and SLAs. • Customer and user-focused, with the ability to manage user expectations across Business Divisions. • Flexible and pragmatic attitude, capable of working effectively in a fast-paced environment. • Strong team player with the ability to maintain positive and productive relationships with peers, end users, and partners. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales