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Job Description Digital Marketing Architect - Docklands London This is an exciting unique and new challenging position to work a senior level to direct the online marketing strategy for this bank based in the Docklands London. You will be an expert in online digital marketing architecture as a Business Digital Architect with at least 7 to 10 years expertise at a senior level. Our Client is a bank who wants to engineer additional revenue streams from the large database of customers by upselling to them. For this reason we require an expert in the online digital and marketing arena as a Business Digital Architect where you will work with the stakeholders to devise a digital strategy and leverage the multiple revenue streams that they are looking to tap in to. You will be a techno functional architect with the ability to understand Realtime Ad Intelligence and to use this information using the various CRM tools available. The following are some more points regarding this exciting new position: • Develop strategy using digital marketing technology with aim to increase customer engagement and conversion. Advise on optimization strategies used to increase the effectiveness of marketing • In-depth experience of integration of components to deliver digital marketing solutions, including consumer databases, public-facing websites, consumer preference & activity tracking solutions, multi-device consumer targeting tools, consumer segmentation & analytics, multi-channel consumer contact solutions (e-mail, SMS, mobile etc) • Experience in the creation of solutions for targeted marketing to consumers via 3rd-party channels including social media • Relevant experience and ability to articulate and define compelling and holistic digital marketing strategy to support business growth and revenue targets • Marketing cloud knowledge with technologies like DMP platform (Krux, BlueKai etc.) and Ad Server technologies like (OpenX, SAS Ad Server, Adobe T&T etc.) • Knowledge of various DMP data segments and providers that are available in Digital Marketing Platform specific to UK market and banking and financial domain • Business use case definition, experience with data onboarding solutions, mapping of 1st, 2nd and 3rd party data and driving marketing audience segments, new business revenue opportunities • Develop & outline audience strategy recommendations as needed to help better understand the consumer base • Assess and evaluate the current offerings within the DMP landscape, providing POVs on the current state of the data marketplace in UK • Experience with inventory management platforms that overlay ad-serving systems or experience with data-targeting platforms and ad delivery Duration will be 6 to 12 months. Rate is negotiable circa £600 to £800 per day. So if you think you are up for a new challenge and feel you can make a difference then send your CV to us in Word format along salary and availability.

Job Description Front Arena Consultants for projects in London, Frankfurt, Dubai and Minneapolis We urgently require a Front Arena Developer with at least 2 years experience of having developed and worked with Front Arena at a financial institution. You must also have at least 2 years experience of developing applications with Python. Our Client is a leading Asset Management firm who are currently looking to recruit a Front Arena Developer to join their office based in Central London. You will have at least 2 - 5 years as an experienced Front Arena Developer and will maintain, improve and develop new code used within Front Arena. The client is looking to recruit candidates experience in the following: Strong Python skills A good understanding of Front Arena, including ADFL and the ACMKnowledge of Front Arena architecture and components: ADS, ATSExperience of interacting with end users in the financial industry. Any experience with in the following would be beneficial although is NOT essential C++/C/Java/C#/other languages Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. SQL Knowledge of Financial Derivatives. Duration 6 months The rate is negotiable. We positions in London, Frankfurt, Dubai and Minnesota USA. Please forward your CV to us in Word format to evaluate your skills.

Job Description Technical Architect for Content Management System CMS - Canary Wharf, London We urgently require a Technical Architect with at upwards of 5 to 10 years expertise in working on CMS systems as a Technical Lead . Must have a proven track record of working on complex content management systems as a Technical Architect. Experience of designing and integrating content management systems and solutions. Define technology requirements. Lead the selection of technology with vendors. Design and build integrations. Responsible for building and leading large development teams. Good at Agile methodologies. Client facing analysis platform. Structured data. Component Content Management Must have the ability to work with personnel at all levels with excellent communication skills. This is a 6 month assignment based in Canary Wharf in the Docklands, London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description We urgently require a Front-End Java Developer with at least 3 to 5 years experience of developing global digital marketing platform to provide a complete web experience management solution for Customer to market products & services to learners on a global scale. The candidate will be a high-performing, hands-on Front end development specialising in CSS, HTML, JavaScript and Angular. Experienced technologist, who will help with the front end development of sites on-boarding onto the Marketing Cloud platform. You will be required to • Develop sites on-boarding onto the Customer Marketing Cloud • Coaching development teams. • Setting and ensuring the highest development standards are followed. • Identification and management of technical debt. • BAU code fixes and enhancements to existing sites on the platform Must have the following experience: • Significant experience with building, launching and managing simple and complex websites on the Adobe Experience Manager platform • Expert knowledge of web-based technologies: HTTP / HTTPS, HTML, JavaScript, CSS, Less, JQuery, Angular • A passion for technology and up-to-date with trends, new languages and design approaches in the IT space. • Experienced in designing scalable solutions, write efficient code, optimizing performance and debugging issues. • Comfortable working in a fast-paced, multi-tasking, dynamic environment . • Excellent communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences, both technical and non-technical. This is a 4 month contract assignment to start immediately. Based in the City London. Please send your CV to us in Word format along with daily rate and availability.

Job Description We urgently require a Technical Architect with at upwards of 5 to 10 years expertise in working on CMS systems as a Technical Lead . Must have a proven track record of working on complex content management systems as a Technical Architect. Experience of designing and integrating content management systems and solutions. Define technology requirements. Lead the selection of technology with vendors. Design and build integrations. Responsible for building and leading large development teams. Good at Agile methodologies. Client facing analysis platform. Structured data. Component Content Management Must have the ability to work with personnel at all levels with excellent communication skills. This is a 6 month assignment based in Canary Wharf in the Docklands. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Business Data Analyst with Actimize - Canary Wharf Docklands London We are currently seeking an experienced contracting Data Analyst to join our dynamic and growing Professional Analysis team based in central London. You will primarily gather, understand and document detailed business requirements using appropriate tools and techniques and manipulate, analyze and interpret complex data sets relating to the employer's business. Data analysis, management and Integration experience Perform business analysis to support the deployment of Actimize AML products to meet clients' business requirements Identify, evaluate and implement external services and tools to support data validation and cleansing Liaise with internal and external clients to fully understand data content Create data dashboards, graphs and visualizations Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool Develop and document data processes including data cleansing and matching ETL design You must have at least 1 to 2 years experience of working with Actimize software. Candidates must have a Bachelor's degree in a related subject Candidates must have proven and significant experience as a Data Analyst Strong PL/SQL skills Database development (SQL Server, Oracle) Data migration knowledge & experience Development and test of ETL Extract/Transform/Load (ETL) with large data sets. Using Enterprise level tools including MS SSIS, Informatica etc Procedural language such as C# or Python Master data management routines using Oracle SQL & PL/SQL This is a 6 month contract assignment in Canary Wharf Docklands London. Please send your CV to us in Word format along with an hourly rate and availability.

Job Description Data Analyst with VBA programming and PL/SQL Our Client a financial institution with offices in Canary Wharf London - are looking to recruit a Data Analyst with VBA and PL/SQL development experience. You must have at least 5+ years of experience as a Business Analyst in the Financial sector. Excellent ability to profile data and come to substantive conclusions in response to business questions Ability to communicate conclusions through writing clear documentation or through verbal communication to both business and IT users Attention to detail and ability to grasp underlying complexities in data Strong VBA and SQL skills with respect to data profiling and data discovery as well as high proficiency in MS Excel Must have development and definitional knowledge of VBA and PL/SQL and ETL (the fundamental concepts, rather than actual scripting or development, although experience developing is a plus) Exposure to BREs and data mapping exercises Experience in functional and data testing Grasp of data modelling concepts and ability to create data flow diagrams Knowledge of financial markets, ratings and financial data (significant exposure is a plus, but not required) Strong team player with a focus on quality, attention to detail with excellent communication and Written skills. This is a 3 to 6 month assignment in Canary Wharf London. Please send your CV to us in Word format along with daily rate and availability.

Location: Hybrid / Flexible London: £47,700 to £65,587 per annum National: £43,981 to £60,474 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 Our team is growing and this is your chance to join us! Are you an analytical problem solver with experience in designing and implementing integration solutions? We're offering an exciting opportunity for an experienced Application Integration Engineer to join our team. We'll look to you to maintain, upgrade, and support our integrations between enterprise systems and applications and 3rd parties, ensuring scalability, security, and reliability. You'll also be responsible for taking the lead in planning, designing, developing and supporting our integration technical solutions. You'll use your excellent stakeholder engagement and communication skills to work collaboratively with stakeholders in the organisation within the Enterprise Applications team, the wider Digital, Data, and Technology team, and the business. Able to deliver change in a highly integrated complex technical environment you'll help design and implement new solutions. You'll be comfortable with supporting integration solutions using a range of technologies and protocols, such as ESB, API, SOA, REST, SOAP, and event-driven architectures. We're looking for substantial and demonstrable experience of supporting and implementing integrations in a heterogenous systems architecture and an ability to understand business problems and translate them into appropriate technical solutions. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 19th September 2024 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from a main office once per month. Occasional travel may be required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Front End Developer (Angular TypeScript) London / WFH to £45k Are you a technologist Front End Developer with a strong knowledge of Angular looking for an opportunity to progress your career, working on complex systems with access to a range of technology across the full stack? You could be joining a Venture Capitalist that invest in start-ups across the financial services sector. As a Front End Developer you will join a small R&D development team with a wide range of projects, you'll have exposure across the full software development lifecycle from ideation and design through to developing production codebases. Initially you'll be working on a project for a particular client to build dashboards and other user access applications, you'll work with a range of clients on varying projects. The focus will be on front end development using Angular and TypeScript / JavaScript but you'll also gain exposure to the Python backend. There's a supportive, collaborative environment where you'll be supported with training and mentoring, solving difficult technical problems in collaboration with the CTO. Location / WFH: You'll be based in the Central London office on a fulltime basis. About you: You have achieved a 2.1 or above in Computer Science from a top tier university You have a strong knowledge of Angular, they're using the latest versions You have TypeScript / JavaScript development experience You have a good knowledge of Computer Science fundamentals such as OOP, Data Structures, Algorithms You have an appreciation of backend development, they sue Python but you don't need experience with it You're collaborative with excellent communication skills Experience within financial services or FinTech would be great but not essential What's in it for you: As a Front End Developer you will earn a competitive salary (to £45k) plus benefits. There's also excellent career progression in a role that you can shape and influence. Apply now to find out more about this Front End Developer (Angular TypeScript) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Job Description SQL Server Database Engineer with SSIS Our Client is bank based in Central London - who are looking to recruit Database Engineer with at least 5 to 7 years sold expertise of working SQL Server SSIS and SSRS. Responsible for the development and delivery of pipelines (collect, validate and prepare high quality data) to automate and streamline processes required by different departments. Support existing SSIS ETLs (overnight and intraday), proactively fine-tune and enhance existing codes to increase robustness and error monitoring. Support the internal IT department with changes and upgrades to software platforms. Convert legacy Hyperion reports to SSRS. Software Development: Analysis of issues pertaining to problems or errors raised by in-house systems, i.e. CORE, SharePoint interface, Equation end of day cycle. Understanding business requirements in order to develop and deliver appropriate solutions based on system definition documents. Proficiency in advanced 4GL programming languages and able to apply to the fully development life-cycle. Database Support To build data pipelines within the SQL environment in SSIS packages, where required, introduce new field and data types for new information to be collated in the CORE environment. To build tabular models (SSAS) for different business units. To build reports based on business requirements using SQL SSRS. To integrate with all the Bank's sub-systems using data abstraction and connectivity layers, i.e. ODBC, ADO.net. Ensure that the environment is running optimally and with high standard house-keeping procedures. Sharepoint Integration: To integrate the SharePoint environment and Forms with Equation system to introduce automation of processes thereby eliminating the need for duplicate entry. To utilise web services to integrate from cutting edge technology into legacy systems such as Equation. End of Day Cycle: To provide second and third level support for in-house programmes during the end of day cycle. To be able to analyse and rectify any problems raised in an independent and team scenario. To take ownership of a problem and deliver a solution in a timely manner. Provide out of office hours support. Risk & Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Department. Training & Competence Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Act in accordance with the FCA/PRA Code of Conduct. Fulfil all prescribed business continuity requirements as set out in the organisational or departmental specific plans or as instructed by the Line Manager/Head of Department. Qualifications/Experience Degree level qualified or equivalent. MS SQL stack (SSIS, SSAS, SSRS) to high level of proficiency - Essential C# Programming / JavaScript programming - Desirable Knowledge and Skills Software analysis and design good practice Dimensional modelling, Entity Relationship modelling, Normalised modelling. Data warehouse design concepts, (Inmon, Kimball) The position is based in Central and you will be required to be in the office for 3 days a week. Please note the Client does NOT provide sponsorship. The salary for this position is in the range £65K - £75K. Please do send your CV to us in Word format along with your salary and availability.

Job Description Digital Transformation Manager Our Client is a global organisation with offices in the City of London. You will lead the Digital Transformation (DX) team to support business units (BUs) in the EU region and drive relationship-based consultations to enhance the businesses with digital solutions, frameworks, and spearhead various digital transformation (DX) projects Leverage the Company's experience in DX, extensive knowledge base and business networks to bring distinctive insights and new ideas in the DX space for new project formulation (with investment) as well as future-proof existing businesses in the region Function of Position: • Deeply understand the individual businesses (undertaken by BUs), the needs, and consult with the person/team in charge with several DX ideas and hypotheses to add value to new investments or increase value to existing investment assets (subsidiaries/affiliates) • Develop short-term and long-term DX strategy in support of growth and revenue targets upon investment; Communicate various options, articulate quick wins, and tactics to realize benefits with DX for the respective business/service. • Strongly collaborate with DX team members and support with DX use case roll outs for different businesses in various countries • Conduct digital due diligence on a target company prior to investment decisions • Understand adequate depth and breadth of emerging tech such as AI, Big Data, blockchain, NFT, IoT or metaverse and propose the associated benefits, trade-offs, and implementation strategies to business stakeholders • Build innovative service and revenue models with the proposed DX ideas for the respective businesses. • Communicate and closely work with team members and share opinions while developing new service models and/or enhance operational efficiency with digital technologies and/or analytics • Continuously stay curious and up to date with the market trends/evolving tech to propose solutions for various Mitsui's businesses across assets in diverse industries • Establish trust with internal and external stakeholders along with the hypotheses/DX solutions sharing Relationships: • You will be working other team members of Digital Transformation Dept • DX team members in the Integrated Digital Strategy Division of the Company • Staff working in European offices • Staff working in Globally PERSON SPECIFICATION Skills/Knowledge: • Good communication skills (verbal, written, and listening) in English • Able to act confidently, despite incomplete information; expect iteration and change; lover of new technologies, always asking \"how can we do this better/differently?\", \"What if..\", etc. • Ability to listen and deep-dive pain points in BUs. Be able to summarise them with frameworks • Ability to explain technical concepts in non-technical language. Be able to articulate and passionately present digital concepts to various stakeholders • Proficient in sharing ideas/concepts using PowerPoint slides to relevant stakeholders within a short span of time • Possess positive/proactive mindset to acquire new knowledge about business to expand his/her expertise independently • Patience, empathy, understanding, and common sense. • Ability to work as part of the team or on own initiative. Should be a self-motivated and reliable individual. • Ability to multi-task, manage shifting priorities and work within strict deadlines. • Ability to build a rapport with a wide range of people • Ability to naturally communicate his/her ideas with analytical, logical, and abstract reasoning skills in project discussions towards investment decisions • Willingness to travel and attend lunch/dinner with customers/clients when required • Willingness to work in other countries such as Tokyo, Dubai, Singapore, New York, etc. including short-term training preferably Experience: • Experience as Project Manager or Team Leader in Digital Transformation DX projects preferably in Decarbonization, Sustainability or Quality of Life • 5-10 years of successful track record in consultancy experience in high growth areas such as retail, healthcare, food, chemical, mobility, energy or metal. • Experience in business development and business planning would be beneficial. Education: • Bachelor's or master's degree preferably in Engineering, Computer Science, or related degrees The Company is based in the City of London. The salary for this position will be in the range £50K - £60K Please do send your CV to us in Word format along with your salary and notice period.

Job Description Database Engineer with SQL Server and SSIS Our Client is a bank based in Central London who are looking to recruit a Database Engineer with the ability to work with SSIS. Responsible for the development and delivery of new systems to automate and streamline processes required by different departments. To support the internal IT department with changes and upgrades to software platforms. To be primary contact for all technical questions relating to in-house bespoke systems and interfacing. Database Support Supporting budgeting and financial planning processes for Finance department, including loading and refreshing of data based on requirements. Understand and conduct the front-end functionality to amend and change hierarchical structures within the environment. Debug and analyse errors and anomalies within Hyperion system as raised by Finance and to pinpoint areas of failure and correct any issues. Liaise with Finance on a daily basis to ensure smooth running of the Hyperion environment. Build data flows within the SQL environment in SSIS packages. Risk & Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Department. Qualifications/Experience Degree level qualified or equivalent. SQL Programming. Knowledge and Skills Software analysis and design. SQL query language. Data warehouse design concepts, (Inmon or Kimball) Must have solid experience of working with SSIS and building data warehouses and some knowledge of reporting using SSRS. The Client is a Bank based in the Central London. This is a 12 month FTC position with a salary of circa £55K - £70K. You will be required to be in the office at least 3 days week. Do send your CV to us in Word format along with your salary and availability.

Job Description Site Reliability Engineer with Python Our Client looking to bring on a site reliability engineer to help deploy, manage, troubleshoot, and enhance our complex cloud-based set of internal tools and externally managed services for a variety of users across our wide-ranging organization. You will have at least 7 to 10 years hands-on expertise working as a Site Reliability Engineer. You will work closely with IT, product, and engineering to extend and maintain this set of tools and services and to help debug and resolve problems. In addition, the ideal candidate will proactively look for system weaknesses and find ways to resolve them before they can cause production issues via monitoring and data we aggregate through various tools within our organization's IT & DevOps toolkit. Responsibilities • Keep our suite of internal apps and services up and running or getting it back up and running quickly if a failure were to occur • Be the technical point person of operational responsibility for two core platforms (one mobile and one web application) i.e. engaging as appropriate upon escalations from the IT support group whether it be problem solving, addressing production issues, enhancing features etc. - collaborating with engineers and others as needed • Work closely with internal partners and teams as well as external vendors to ensure that we ship software that meets our code quality, security and performance requirements • Write, update, and use our documentation, including runbooks and/or playbooks • Help automate existing or build new internal workflows including ongoing infrastructure needs, testing, failover mitigations, and more • Debug complex problems across our entire web and mobile application stack and advise key stakeholders on solutions, as well as implement said solutions if appropriate. • Further our internal CI/CD processes to improve release cadence and developer experience • Participate in the daily / weekly software development process (standups, sprint planning, retros, issue tracking, etc.) • Actively lead any critical issue post-mortem processes, including coordination of any meetings and further steps to take Qualifications • 7+ years experience with software engineering, software development, and/or system operations • Experience debugging complex problems and implementing timely cost-effective solutions • Experience designing, building, and operating large-scale production systems • Deep knowledge of Python is preferred, though other languages like Java, Go, Rust, or similar will also be heavily considered • Experience using source control (Git, GitHub) and feature branching strategies • Experience with a variety of open-source databases (MySQL, Postgres, Redis, etc.) • Experience with DevOps engineering and working with container orchestration, such as with Docker or Kubernetes • Experience with log monitoring and observability via platforms like Sumologic or Cloudwatch • Experience automating infrastructure, testing, and deployments using tools like CircleCI Configuration management tooling and infrastructure as code knowledge is preferred but not required • Experience working with AWS services, with knowledge of Azure / Google ecosystems helpful but not required • Strong familiarity with general modern web and mobile application development, including hands-on experience working with JavaScript (Typescript preferred) and Python stacks • Cross functional team collaboration experience, especially working with engineers and user experience / product designers, as well as external stakeholders • Strong skills for weighing and managing scope, risk, quality and timelines • Strong focus on quality, security, performance, and end user experience This is an exciting position with an exciting organisation based in Central London and New York. The position can be London or New York based. The salary for this position will be circa £80K - £100K. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Job Description Technical Project Manager - Bank - City of London As the Technical Project Manager, you play an integral role in a high performing team to deliver technical projects on time, to budget and that achieve both the project objectives and increase internal customer satisfaction. This is a hybrid role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary • Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders • Developing a deep understanding of projects to gain insights into the scope of service delivery • Manage metrics reporting and analysis of business demand against capacity constraints • Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies • Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. • Collaborate with Architecture, Engineering, and security teams to comply with established policies and procedures and verifies that deliverables meet requirements • Provide communication and escalation to IT and business area management on critical issues • Foster and maintain good working relationships with business area representatives to remain in sync on direction and future delivery requests Key Requirements: • Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions • Experience of leading, energising and mentoring project members • Experience in IT project delivery including managing all project phases from analysis, design, build, testing, implementation and hand over to BAU teams. • Ability to work to tight deadlines and work calmly under pressure • A high level of organisation and demonstrated skills to manage a team's capacity • Comfortable multitasking and prioritising several tasks at once • Hard-working with an outgoing and positive nature • Excellent communication skills, both written and verbal • Technical skillsets within IT Infrastructure and Development will be mandatory Technologies: • Microsoft based environment including - MS SQL, Exchange, Active Directory, IIS, Symantec, Citrix • Network - Cisco, Palo Alto, ForcePoint, Symantec Email Security • Programming Language - T-SQL, VB.net, C#, PowerShell, ASP The Client is a bank based in the City of London. The salary for this position will be circa £60K - £70K. This is a 12 month FTC position. Do send your CV to us in Word format along with your salary and availability.

Job Description Project Manager with Data Centre Move - City Our Client is looking to recruit a Project Manager with extensive hands-on expertise in moving a company from one building to another. You must have at least Project Management expertise and 3 to 5 years experience of moving the data centre and infrastructure carefully and efficiently. You will be required to project plan, conduct feasibility of the data centre move and then put the plan in to action. Must be someone who has been through the full life cycle from start to finish as a Project Manager. You will be involved with project planning and delivering the hardware and software moves stake holders and with senior management. The Client uses Microsoft Windows for the business and you must therefore have expert knowledge of this and including some of the following: Must have experience of the following as a minimum: Active Directory and SCCM server management. Disaster Recovery Swift Messaging Windows Server EMC SAN Ability to communicate effectively at all levels. You will be working in a small team. Any experience from the banking World would be handy. The role will be based in the City of London and the new offices will be in Mayfair. The salary for this position will be in the range £70K - £85K for 12 month FTC - fulltime contract. Please send your CV to us in Word format along with your daily rate and availability.