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Job Description Data Analytics Senior Manager - Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The DA team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. • Champion enterprise-wide culture of fact-based decisions, data quality and accountability. • Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. • Review and recommend approval for information related policies, procedures and standards. • Directs, organizes, and leads DA workstream projects. • Works on highly complex, cross-functional, and enterprise solutions. • Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. • Reviews and approves work plans, timelines, deliverables and resource commitments. • Reviews and approves data architecture, data models and specifications. • Establishes and publishes performance metrics and plans for DA service demand and service levels. • Prepares and manages annual capital and operating budgets for DA assets, personnel and services. • Recruits, hires, develops and motivates the DA team members. • Reviews and approves functional requirements and business cases for DA improvements. • Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. • Aligns DA technologies with CSI strategic initiatives. • Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: • Data governance • Data preparation (sourcing, acquisition, integration) • Data warehousing • Reporting, analytics, data exploration • Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) • A university degree in computer science, economics, operations, management, or a related field is required • A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. • Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. • Medical device or pharmaceutical industry experience is preferred. • Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). • Experience with agile software development. • A solid understanding of key trends including machine learning and artificial intelligence. General business skills: • Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. • Experience managing global, complex projects and teams. • Ability to complete projects and achieve results in an ambiguous work environment. • Ability to take initiative and be innovative. • Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. • Ability to build and motivate a team to achieve well communicated expectations. • Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Job Description Data Analytics Senior Manager - Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The Data Analytics team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. • Champion enterprise-wide culture of fact-based decisions, data quality and accountability. • Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. • Review and recommend approval for information related policies, procedures and standards. • Directs, organizes, and leads Data Ananlytics workstream projects. • Works on highly complex, cross-functional, and enterprise solutions. • Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. • Reviews and approves work plans, timelines, deliverables and resource commitments. • Reviews and approves data architecture, data models and specifications. • Establishes and publishes performance metrics and plans for DA service demand and service levels. • Prepares and manages annual capital and operating budgets for DA assets, personnel and services. • Recruits, hires, develops and motivates the DA team members. • Reviews and approves functional requirements and business cases for DA improvements. • Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. • Aligns DA technologies with CSI strategic initiatives. • Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: • Data governance • Data preparation (sourcing, acquisition, integration) • Data warehousing • Reporting, analytics, data exploration • Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) • A university degree in computer science, economics, operations, management, or a related field is required • A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. • Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. • Medical device or pharmaceutical industry experience is preferred. • Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). • Experience with agile software development. • A solid understanding of key trends including machine learning and artificial intelligence. General business skills: • Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. • Experience managing global, complex projects and teams. • Ability to complete projects and achieve results in an ambiguous work environment. • Ability to take initiative and be innovative. • Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. • Ability to build and motivate a team to achieve well communicated expectations. • Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Job Description Sharepoint Developer & Administrator Our Client is looking to recruit a Sharepoint Developer with at least 5 years experience. You will have the expertise as a Sharepoint Developer coupled with Sharepoint Administration Must have experience of full project life cycle. The Client is an International organisation with offices globally and this role will be based in Kings Cross London. The salary for this role will be £50K - £60K in London or in Milford Connecticut USA where the salary will be up to circa $90K. For either role - you must have the right to live and work either in the UK or the US. Please send your CV to us in Word format along with your salary in GBP or USD along with your availability.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The opportunity This is a career-defining opportunity to join a hugely exciting, highly profitable, data-driven business as it undertakes its next phase of evolution and growth. The Customer Department's objective is to put the customer in the centre of IAGL's strategy and in the teams day-to-day decisions, elevating the customer as a key focus for the company to achieve its objectives and gain competitor advantage??. The new role of Speech Analytics Analyst is an important addition to the team. In the role, you will be responsible for analysing and delivering key insights related to the interactions between our customers and our Contact Centre agents. The business is interested in gaining deeper understanding of the reasons that motivate the customers to call to the Contact Centre, as well as in becoming more accurate in the prediction of low and high volumes across the day and the year, and in generating information that allows to provide feedback and improve the service of our agents. Using Verint Speech Analytics, we expect you to spearhead the knowledge that is currently available within our Contact Centre. What you'll get up to Lever the information that is generated at IAGL's Contact Centre, by introducing an impactful usage of Verint Speech Analytics. For example, improve the way that the customer needs are identified, while detecting opportunities to make the service and the experience delivered by the agents better Empower Contact Centre Leaders with self-serve capabilities, by developing performance dashboards, and by educating and promoting their usage Meeting regularly with the Contact Centre stakeholders to understand their needs and requests, while delivering Products that ultimately improve their daily routines and the overall performance of our Contact Centre Constantly monitor and update the speech categories to refine and improve performance in response to the evolution of the business Define and develop key metrics to ensure the continuous improvement of our agents Challenge the status-quo by revisiting existing Contact Centre operational indicators and proposing changes to them or introducing new ones that might feel missing Provide relevant behavioral and sentiment customer insights to generate action plans, while influencing changes and improvements to the existing service Build high impact presentations for senior management up to C-Level What we need from you We are aiming high; we accept that it is unlikely that any one person will meet every aspect of the brief. Who you are is considered to be more important than what you have done or where you have worked, however the successful candidate will have meaningful experience in a Contact Centre environment and in the use of a leading Speech Analytics Tool (Verint, Callminder, Nice) Absolutely passionate about data Strong knowledge of a leading Contact Centre Speech Analytics Tool, such as Verint, Call Miner or Nice, with a proven track record of having generated positive impact through the usage of such tools Relevant experience building dashboards, using the likes of PowerBI and Tableau Openness and eagerness to collaborate with different people, while being able to build trust and strong human relationships Highly empathetic and a great listener, as this role is all about understanding the needs of colleagues and in delivering great and impactful tools to make their jobs better and easier Comfortable when dealing with uncertainty, as the Team is expected to deliver novel perspectives and push knowledge forward Excellent interpersonal skills, a curious mind set, and love for problem solving A proactive approach to the work, planning ahead and identifying opportunities for improvement Comfortable with travelling in a periodic basis (e.g. once per month) to the Contact Centre in Birchwood to engage with colleagues and get an in-site perspective of their needs We might not be right for you if: You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You prefer to operate in a fully established function with a set remit. This is a broad role where you have your hands on multiple levers and offers you the ability to shape it as you feel best, so it does mean you'll encounter some ambiguity as you build our creative capability What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: ?? One non-contractual Annual Bookable Travel Concession for you, your partner and dependants and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in. The Opportunity We're looking for a Junior Software Engineer to join our team and help deliver our ‘Shopping' product across our web channels, including avios.com and partner platforms. The Shopping product spans both an online affiliate shopping portal and an in-store card-linking proposition, giving you the chance to gain full-stack exposure, working on both front-end and back-end development. As a Junior Engineer, you'll play an important role in executing the product roadmap while learning and developing your skills in a supportive environment. You'll work on clearly defined tasks, write well-tested code, and create clear documentation, all with the support and guidance of your experienced colleagues. Embracing a DevOps culture, you'll contribute to regular feature releases and will occasionally assist in Production support when necessary to ensure smooth operation. What you'll get up to In this role, you'll collaborate with senior engineers to deliver both functional and technical solutions aligned with the product roadmap. You'll be responsible for writing high-quality, well-tested code, adhering to best practices in software engineering. Additionally, you'll help maintain and release new features into Production, ensuring the ongoing reliability of the product. You'll also take part in product and technical backlog development, helping to ensure that the solutions delivered provide value to both customers and the business. Occasionally, you may be called upon to provide on-call support to help restore services during major incidents, gaining valuable hands-on experience in troubleshooting and problem-solving. What we need from you Proficiency in JavaScript/TypeScript, Node.js, React, and experience with Next.js. Familiarity with microservices, API design, REST principles, version control (Git/Bitbucket), and container technologies like Docker. Experience working in Unix environments and cloud services (AWS). Understanding of DevOps, CI/CD pipelines, and Infrastructure as Code tools (e.g., Terraform). Strong communication skills to collaborate with both technical and non-technical teams, along with a passion for problem-solving and continuous learning. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The opportunity "The GLP Programme Team is responsible for designing, building, releasing and maintaining a set of B2B microservice API products that allow partners to integrate with and use the capabilities of the IAGL frequent flyer programmes (BA Executive Club, Iberia Plus, AerLingus AerClub & Vueling Club)." The Loyalty Platform provides a range of partner facing, headless products presented through our APIs & data events, which have high demand, resilience and availability. In addition, our platform will create delightful, frictionless consumer facing experiences to enable members to enrol into the program in a seamless way, login, with identity verification and security features built in and be able to manage their Avios account and enjoy their rewarding benefits. What you'll get up to As a Senior Back-End Engineer, you'll hold a pivotal position within the product team, contributing to the design and implementation of new features in the application's back-end. Leveraging your technical prowess and hands-on experience, you'll craft scalable, top-notch software solutions. Collaboration is key, as you'll effectively engage with product owners, architects, technical leads, and fellow developers to ensure alignment and deliver the best possible outcomes. You'll bring hands-on expertise in crafting solutions within your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), along with a deep understanding of APIs, system architecture, and industry protocols like OAuth 2.0. You'll have experience developing solutions in your chosen tech stack (e.g., Node.js and Express, Java and Spring Boot, etc.), alongside a solid understanding of APIs, architecture, and industry standards such as OAuth 2.0. Your expertise lies in the Back-End applications, where you'll skilfully guide the user journey throughout the entire stack. Ideally, you'll also bring familiarity with infrastructure as code (e.g., Terraform) and thrive in a DevOps culture. You have extensive experience working in agile teams and are driven by delivering customer value. Ideally, you would also have a proven track record of delivering innovation. What we need from you Crafting software, writing tests, and debugging. Building and maintaining microservice-based applications (Java preferred). Familiarity with databases like PostgreSQL or Redis. Proficient in Linux for production environments. Experience with frameworks like Spring Boot and ORMs like Hibernate. Knowledgeable about cloud platforms like AWS, Azure, and Google Cloud (AWS preferred). Understanding config management and infrastructure as code tools like Terraform and CloudFormation (Terraform preferred). Expertise in container technologies like Docker and ECS. Familiar with CI/CD and DevOps practices. Guide and mentor team members in modern data tooling, serving as a beacon of inspiration and support. Proficient in collaboration tools like JIRA, Confluence, Mural, and Slack. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The Opportunity We're looking for a Senior Software Engineer to lead the development of our ‘Shopping' product across our web channels, including avios.com and partner platforms. ‘Shopping' encompasses our online affiliate portal and in-store card-linking features. You'll take full ownership of the entire product stack, from front-end to back-end, ensuring smooth, reliable delivery and operation. What you'll get up to As a Senior Software Engineer, you'll play a key role in delivering the product roadmap, driving value for our customers, business, and partners. You'll bring your technical expertise to solve complex challenges, while mentoring other engineers and providing strategic direction. Your focus will be on creating pragmatic solutions that are scalable and efficient, collaborating closely with both technical and non-technical stakeholders. What we need from you Strong expertise in JavaScript/TypeScript, Node.js, and React, with experience in microservices, API design, and REST principles. Familiarity with cloud services (AWS), container technologies (Docker), and Infrastructure as Code (Terraform). Knowledge of version control (Git/Bitbucket), Agile methodologies, and Next.js. Comfortable working with API gateways, DevOps, CI/CD pipelines, and cloud deployments. Strong communication skills and the ability to collaborate effectively with diverse teams. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution) 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation - we're going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.? The opportunity You'll be collaborating with our Marketing colleagues to deliver insightful analytics to help optimise marketing strategies, campaigns and customer engagement initiatives. Primarily this will include analysing the impact of CRM campaigns via email and push, as well as other channels, using data to ‘tell a story' to the marketing team - what was the value generated? What worked / didn't work?, adding your recommendations to help with improving the effectiveness of future marketing campaigns. Covering a global customer base, you could be working with data from partners like American Express and Nectar, through to all our group airline brands. You'll share your actionable insights through great storytelling and visualisation. You'll play an important part in driving the right decisions to support optimisations across our marketing initiatives. You'll have a wealth of data to work with, and you'll influence the future of how we approach data, working with our Data Product Owners and Tech Leads as we migrate into our modern data stack in Snowflake and build new datasets and capabilities. Not only will you play a key role within your team, but you'll also contribute to the wider Analytics community. What you'll get up to Performing analysis on commercial and customer data through coding and applying data analysis techniques to uncover opportunities to enhance our partnerships. Developing reporting, data, and analytical products. Taking on various types of work to support stakeholder needs. Turning business requirements into data solutions that are high-quality through solid collaboration with colleagues in the team and across multiple domains. Communicating effectively - being able to articulate actionable insights in a simple and effective manner to the wider commercial & marketing teams. Sharing learnings across the Data department. What we need from you Experience taking a problem from ideation through to solution that's supports business outcomes. Hands on with writing SQL queries for data analysis and reporting. Experience of CRM platforms - ideally Salesforce, but other CRMs will also work for us Experience of analysing large datasets. You can demonstrate how you tell stories with data, with the ability to create visualisation to bring it to life using Tableau or an equivalent visualisation tool You're someone who is keen to solve problems and who focuses on progress to get things into our colleagues' hands sooner. You're used to working with agility in mind, in an environment where you break work down and focus on delivering iteratively. We might not be right for you if: You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. What you'll get in return A few to spark your interest below, and you'll find even more on our A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part. Perks that take you places: One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum.? Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution)? 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition Avios Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Are you an experienced IT Trainer? Do you have experience delivering software training on Social Housing centric applications? If this describes you, then let Informed Recruitment help you to achieve your potential with an exciting opportunity to take ownership of training needs analysis, create content and deliver training following a software implementation project. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference following a large-scale transformation. This is a hybrid role split 50/50 between home and a London office. The purpose of your role will be to assist services in delivering training on their line of business applications by carrying out training needs analysis, creating and documenting courses and delivering user training. Day to day responsibilities will include the design and expansion of a training and development programme based on the needs of the organisation; the identification of Training Needs Analysis; Authoring, Developing and Creating effective and bespoke training programmes for users; Producing training materials for in-house courses; Creating and delivering a range of training using classroom, online and blended learning; Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment and overall Training analysis and lessons learned reporting. Must Have Demonstrable commercial experience of software training from initial needs assessment, through course creation and delivery in a variety of formats. Direct experience developing and delivering training sessions for Social Housing management systems (such as Aareon QL, MRI Enterprise/Orchard Housing, NEC/Northgate Housing, Capita One/OPENHousing, Civica Cx, MIS Active H, or similar) A broad understanding of an array of housing system modules UAT systems Good knowledge of data Nice to Have Training certification such as TAP or similar. As an individual you will be customer focused and have strong interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and be able to influence views and attitudes where necessary. You will have excellent communication skills, both written and oral, with high level presentation abilities. You will be enthusiastic & positive, have strong team-working skills and a collaborative approach to learning, both face-to-face and remotely, initiative, innovative problem solving and multitasking ability. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is hybrid with 2/3 days in the office in London and 2/3 days home based. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, health-care and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Home based Help strengthen our Team as our Information Security Manager. Home based role. Great opportunity to join our team as our Information Security Manager to work with numerous clients across the public and private sectors, on different types of engagements offering a fantastic exposure to a wide variety of InfoSec projects. You will enjoy freedom and autonomy to make your own choices on the best way to successfully complete projects, in a role where you will be coming up with solutions to interesting problems, rather than simply maintaining existing systems & structures. Your responsibilities will be across technical and GRC areas of cyber security, providing assurance, management, and control of cyber security on behalf of our clients as well as identifying requirements and vulnerabilities, testing cyber security controls, and protecting other cyber systems. As a global IT and business service provider, across multiple sectors, Capita has a wide array of Information Security requirements, technologies and teams. Working within the Cyber Consulting division you will gain a fantastic exposure to various InfoSec topics, helping you to progress your career alongside a strong training & development programme. What You'll Be Doing: •Identifying and reporting systemic weaknesses in control effectiveness•Specifying requirements for cyber Health Checks to ensure identification of vulnerabilities and testing of cyber security controls, and to protect other cyber systems. Managing the resulting remediating controls for the business•Reporting and where applicable investigating security incidents or breaches of security policy in accordance with local procedures and guidance.•Chairing cyber security working groups, and representing cyber security on Change Advisory Board•Managing compliance in areas of responsibility with organisational commitments to Codes of Connection with partners•Contributing to development of cyber security policy•Maintaining the information security risk register ensuring that all known risks are appropriately assessed, and risk treatment plans are in place for all risks assessed to be above the organisations risk tolerance level.•Promoting a culture of information security awareness within the organisation.•Planning and conducting a programme of internal and second-party audits to measure compliance with security policy and associated standards.•At times, managing a team of Security Analysts on assigned client engagement. What we're looking for: •Proven experience as an Information Security Manager or similar role•Experience of Information security risk management and governance•Broad technical background in ICT•Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP).•Certified ISO/IEC 27001 Lead Implementer and/or Lead Auditor•Strong knowledge and experience with the ISO/IEC 27001:2022 and other Cyber Security standards•Good technical understanding and with the ability to explain technical problems to non-technical business stakeholders at all levels.•Aptitude to remain up to date with information security standards and Technology.•Good understanding of information/cyber security issues across various sectors•Assertive personality with strong organisational and interpersonal skills.•Good technical, analytical, and communication skills (both written and verbal).•Strong Stakeholder management•Eligibility for SC Clearance Desired Certifications but not essential: •ISO 22301 Lead Implementer and/or Lead Auditor certified•PCI-DSS Internal Security Assessor (PCI ISA) certified•CESG Certified Professional (CCP) ITSO certified•ISACA Certified Information Systems Auditor (CISA) certified•Pension background/industry experience About Capita Technology and Software Solutions (TSS) and CISO Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. Within Policy, Governance and CISO our key

Capita Consulting are seeking an exceptional individual to perform the role of CPLEX developer on a complex data-driven optimisation project using IBM CPLEX for the Government. This challenging project will see you working in a cross-disciplined team of other Data Architects, Service designers, Rapid prototype engineering, Developers and Testers; and reporting into the Head of Operational Research Optimisation Development. . We are seeking a data engineer with a keen interest in delivering an advanced business scheduling solution that extracts maximum business value from available data through making significant use of optimisation. This provides an excellent opportunity to learn or expand their experience of optimisation techniques working alongside experienced optimisation consultants. The Operational Research optimisation developer will be part of a team responsible for the design, development and testing of the schedule optimisation solution. *This role will require SC clearance* What you'll be doing: •Supporting the development and implementation of a solution incorporating mathematical optimisation•Transforming customer needs through structuring data for use in an optimisation engine, from defining, to implementing, to testing, to drafting documentation.•Working with Business Analysts to understand the client's requirements•Working with service designers and optimisation experts to design the solution•Building an initial prototype and minimal viable product•Delivering associated tasks including full testing cycle and documentation•Other tasks deemed necessary to meet the client's requirements What we're looking for: •Strong background in mathematics (Degree level), coupled with high quality and rigorous programming skills•Strong coding experience in Java is essential•Experience in evaluating and tuning performance of data extraction and manipulation functionality•Experience of linear programming, mixed integer programming•Knowledge in algorithmics outside mathematical programming, for example graph algorithms, approximation algorithms and heuristics, constraints programming, dynamic programming, etc.•Knowledge in parallel processing and hardware implementation aspects of mathematical algorithms•Knowledge of performance tuning of optimisation solutions•Experience building solutions to real-life optimisation problems (using Cplex, Gurobi, or Xpress)•You should be self-motivated and be able to work as part of a distributed team•A background in Government/Secure services or having worked on previous type projects is clearly desirable but not essential. It is however critical that you are used to working with data in highly secure and regulated environments. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you . What's in it for you: •A competitive basic salary• 23 days' holiday (rising to 27) with the opportunity to buy extra leave•company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more•voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology•the opportunity to take a paid day out of the office, volunteering for our charity partners or a

Verification Lead Start Up - City of London This is a great opportunity to join a growing start-up based in the Capital. They are seeking a Verification Lead to join their dynamic team. As a Verification Lead, the individual will play a critical role in ensuring the quality and reliability of the company's AI/ML, HPC networking, and datacenter technologies. The role involves leading the verification efforts, collaborating with cross-functional teams, and driving excellence in verification methodologies. This is a hands on role, but you will get the opportunity to support and lead a Verification team as they grow. Responsibilities • Ensure the successful delivery of high-quality verification projects. • Develops verification strategies and plans for complex AI/ML, HPC networking, and datacenter projects. • Collaborates with design and architecture teams to understand and influence design requirements to ensure robust verification coverage. • Drives the development and deployment of advanced verification methodologies and tools to improve verification efficiency. • Provides technical guidance and mentorship to team members, fostering a culture of continuous learning and development. • Establishes and maintains relationships with stakeholders to understand their needs and provide timely updates on verification status. Qualifications • Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or a related technical field. • Strong expertise in verification methodologies, such as UVM, and experience with PCIe, ethernet, and other relevant protocols. • Excellent leadership and communication skills with a track record of successfully leading verification teams. • Ability to thrive in a dynamic, fast-paced environment and drive towards achieving project milestones. • Strong problem-solving abilities and a passion for technology and innovation. Day-to-day • Collaborates with cross-functional teams to align on verification goals and strategies. • Leads verification planning and execution for multiple projects concurrently. • Mentors and guides team members in leveraging advanced verification methodologies and tools. • Participates in design reviews and provides valuable input from a verification perspective. • Communicates regularly with stakeholders and project teams to provide status updates and address any verification-related concerns. On offer is a highly competitive salary and generous stock options. Being a startup you will be heavily involved in Business decisions. Visa sponsorship can be given for those Engineers already on a Skilled Worker Visa in the UK. Hybrid working is on offer with a minimum of 2 days per week in office. Relocation support can also be given if required. For more information and a confidential discussion please contact Rachel Mason at IC Resources.

The Technical Architect is responsible for designing, developing and maintaining the technical architecture of an organisation. They must ensure that the architecture is in line with the organisation's business objectives and meets the needs of its users. The Technical Architect must have a deep understanding of the organisation's technology stack and be able to identify and implement solutions to any technical issues. They must also be able to communicate effectively with stakeholders and other technical staff to ensure that the architecture is implemented correctly. The Technical Architect must also be able to identify and implement new technologies and processes to improve the organisation's efficiency and effectiveness. Job Description Becoming a Technical Architect with Capita Technology Solutions: An excellent Technical Architect opportunity with one of the UK's most prominent consulting, digital services and software businesses. Capita delivers solutions across many industries, including Government, Transport, and Financial Services, to name a few. This Technical Architect role will be part of Capita's Architecture Practice and work on assignments within project teams to provide technical designs and guidance on various aspects of infrastructure solutions to address customer requests. Responsible for producing high-level and low-level designs, and providing advice and support for transition, transformation and delivery on a variety of initiatives such as cloud migrations, data centre moves, server-based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. The position will be home-based in the UK. The successful candidate will also receive upskilling on aspects of Microsoft Azure and other Cloud-related services to support future development. What you will be doing: •Be responsible for the creation of high-level and low-level designs in support of defined customer requirements•To understand the technical problems, challenges and complexities that exist within each stream or area of a programme and be able to manage and/or liaise with other technical stream lead to arrive at an integrated technology solution that meets the business requirements.•Work independently, be self-motivated to produce quality designs, and or advice for your peers and customers•Promote co-operation, and where necessary, coach and facilitate co-ordination of all technical streams leaders of a programme to achieve the successful delivery of an integrated technology solution.•Identifies, understands and quantifies technical risk and advises on strategies to mitigate that risk.•Support the project/programme manager in understanding the technical risks, dependencies and issues that exist, be able to quantify these and the impact that they may have on the project/programme.•Ensures that all the agreed business requirements to be satisfied by the project are implemented in the overall solution, are traceable and are compatible with the project's technical architecture.•Support the Solutions Architect to develop and enhance standards, policies/guidelines whilst to drive adoption of standards.•Perform audits, peer reviews and due diligence as required.•Leverage and influence change programmes to develop/enhance the standards, policies/guidelines whilst driving the adoption of standards. What we are looking for: •Excellent communicator - ability to adapt written and verbal communication to suit the intended audience; able to formally present ideas and designs in front of stakeholders using presentation skills.•Confident in creating high-quality design documentation, including the creation of supporting diagrams, complemented with well written accurate supporting text.•Demonstrable experience in delivering quality technical artefacts.•In-depth understanding of technology in key areas such as Microsoft (365/Exchange/Azure/M365/AD), Cloud, Citrix, Cyber Security.•Demonstrable experience in contributing to the delivery of technical programmes of work.•Technical SME with in-depth knowledge and understanding of multiple technologies. What's in it for you? •23 days' holiday (rising to 27) with the opportunity to buy extra leave•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared par

Salesforce Marketing Cloud Developer - OIR35 - £400 Our trusted partner, a customer experience management consultancy dedicated to helping businesses transform and optimise their customer engagement strategies is hiring three Salesforce Marketing Cloud Developers with hands on capabilities in SFMC, SQL, Data Extensions, Email Studio, AMP Script to join a FTSE 100 corporation a 6 month contract basis paying between £350 to £400 per day outside IR 35 to start ASAP to be based in Southwark, London on a hybrid basis (very minimal travel). Responsibilities: Design, develop, and execute multi-channel marketing campaigns using Salesforce Marketing Cloud. Build and manage customer journeys, email templates, landing pages, and web forms. Utilise Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, and Contact Builder to implement campaigns. Develop and manage email marketing campaigns, including template creation, content integration, and deployment. Monitor and analyse campaign performance, providing insights and recommendations for optimisation. Troubleshoot and resolve technical issues related to campaign execution. Implement and manage automated marketing workflows to streamline campaign processes and improve efficiency. Ensure data integrity. Utilise advanced segmentation techniques to target specific audience groups and personalise marketing messages. Stay updated with the latest Salesforce Marketing Cloud features and best practices. Conduct A/B testing and leverage analytics to drive continuous improvement. Develop and maintain documentation for processes and configurations. Core skill set: Experience in Salesforce Marketing Cloud, including Email Studio, Automation Studio, Journey Builder, Social Studio, Mobile Studio, and Audience Builder is a must have. Proficiency in data management within Marketing Cloud, with the ability to design complex data models and segmentation strategies is a must have. Strong skills in marketing automation, journey design, and the implementation of dynamic content and personalisation is a must have Ability to design and send marketing emails, with knowledge of HTML and CSS for customisation is a must have. Analytical skills to develop insights from campaign data and drive data-driven decision-making is a must have. Salesforce Marketing Cloud certifications (e.g., Email Specialist, Marketing Cloud Consultant) are a plus. Our client is looking for a suitable candidate to start within one to two weeks. Salesforce Marketing Cloud Developer - OIR35 - £400

Join a growing AI Semiconductor start-up - London, Hybrid Working Model This growing start-up is committed to building the solutions that the AI revolution requires to continue scaling, attempting solutions that others are not trying to solve, serious problems we actually face. Having recently appointed a VP of Software who comes with great pedigree within the Semiconductor world, the next step is to grow out the Software function, now seeking a Senior Firmware Engineer with experience of Linux device driver development. You will be responsible for the design, development and testing of their innovative AI acceleration hardware, whilst you also will have the opportunity to mentor and assist other engineers within the team, should you wish to do so. For this Senior Firmware Engineer, we are looking for someone with: • Strong experience of Linux device driver development • Deep understanding of embedded programming in C and C++ • Understanding of computer architecture (CPU, SoC, ASIC, GPU) • Previous experience within a start-up is advantageous, or at least the willingness to work within a small, growing team What Next? If you’re an Embedded Software Engineer looking for an exciting new challenge within a great company, then please apply today to learn more! For more information on this role, or any other jobs across; Embedded, Firmware, C++ Programming, Linux Kernel, Device Driver Development, then please contact me, Callum Allen today.

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st /2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.