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Job title: Service Change Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £50,000 What you’ll be doing: Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and effective collaboration with key stakeholders Lead Demand and Capacity reviews regularly with key stakeholders to ensure that the forward schedule of change has appropriate resources assigned with ultimate aim to keep the delivery timescales on target Ensure Risks & Issues are identified, managed and reported accurately Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes by creating and presenting communication plans/supporting material Create and Deliver management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of leading / supporting delivering change to IT Services Service Management experience / Knowledge of working with or for outsourced service providers Strong Stakeholder Management, Communication & Presentation skills Desirable: ITIL V4 Foundation General working knowledge of Infrastructure Service Management Agile and Scrum ways of working knowledge & experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The EIT Infrastructure and Cloud team: The team deliver business-as-usual (BAU) Enterprise and Managed Common Infrastructure Services, responsible for assuring that all IT services are supported by a stable & secure technical infrastructure. Providing Operational supplier assurance, service compliance and financial performance management. As a Service Change Manager you are the professional conscience ensuring that changes to the lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. This is an exciting new opportunity and opportunities of progression and growth. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 17th July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-DL1 #LI-Hybrid

About the role We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our core pay & HR products, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you will support product leaders and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans of this product area, enjoying market competitiveness, delighting customers and business success. This role sits within a larger product team, as such delivery projects are dictated by legislation and strategic drivers. In this role your key responsibilities will be: Product strategy: Contribute to and execute a data driven product strategy and roadmap using defined prioritisation methods backed up by quantitative data, customer and market insight and trends. Communication: Be the voice of the customer and your product set to communicate a clear product vision internally and externally to stakeholders of all levels. Key stakeholders would be within Zellis group and customer/prospect stakeholders to support commercial teams in driving usage and new business logos. Market & competitor research: Continually research and hone feedback from customers, industry peers and analysts to deliver opportunities and solve customer problems. Product development: Collaborate and act as scrum master with products and technology delivery teams, including design, engineering, testing to define and deliver agreed roadmap items using agile methodologies. Product launch and consumption: Work with product marketing and communication teams to execute go to market activities to drive adoption, sales and growth. Delivery support: Own the repeatable model process to ensure cross-functional Zellis teams are prepared for new features and products to facilitate seamless launch and support activities. Customer Success: Be an integral part of our customer success team to elicit customer feedback and insight and drive high levels on NPS for your product area Product Monitoring: Monitor success, usage and product performance using insight tools, reviewing customer support tickets and enhancement requests. In-life support: Be the go-to subject matter expert on your product set to support other business functions Skills & experience A strong customer focus and a passion for creating user-centric and value-driven products and services. Strong domain knowledge in the payroll & HR industry, with working knowledge of pay, absence & HR management systems. An aptitude for commercial awareness. A proven track record of delivering successful initiatives, from ideation to launch and beyond, using agile methodologies and best practices. Good communication and collaboration skills, with the ability to influence and align stakeholders across different levels and functions. Structured thinking to deliver against a defined product strategy to time and budget. A creative force yourself, but equally, the ability to facilitate creative dialogs and stimulate others to be creative. Smart and restlessly curious to learn new products, technology and business processes. Proven ability to drive multi disciplined development teams in a remote, global environment Critical competencies: Experience in a technology focussed company. Proven track record of achieving results. Ability to demonstrate strong analytical thinking & research. Can demonstrate strong customer centricity through a deep commitment to understanding and addressing customer needs. Solid technical skills and comprehension of software development processes with the ability to translate the technical solution to customers/consumers and functional business teams in order to sell, implement and support your product set with ease. Organisation and methodical approaches with the ability to self manage workload and deliverables. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

About the role We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our workforce management offerings, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you will support the WFM product leader and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans of this product area, enjoying market competitiveness, delighting customers and business success. Skills & experience Product strategy: Contribute to and execute a data driven product strategy and roadmap for our workforce management software solutions using defined prioritisation methods backed up by quantitative data, customer and market insight and trends. Communication: Be the voice of the customer and your product set to communicate a clear product vision internally and externally to stakeholders of all levels. Key stakeholder would be within Zellis group and customer/prospect stakeholders to support commercial teams in driving usage and new business logos. Market & competitor research: Continually research and hone feedback from customers, industry peers and analysts to deliver opportunities and solve customer problems. Product development: Collaborate and act as scrum master with products and technology delivery teams, including design, engineering, testing to define and deliver agreed roadmap items using agile methodologies. Product launch and consumption: Work with product marketing and communication teams to execute go to market activities to drive adoption, sales and growth. Delivery support: Own the repeatable model process to ensure cross-functional Zellis teams are prepared for new features and products to facilitate seamless launch and support activities. Customer Success: Be an integral part of our customer success team to elicit customer feedback and insight and drive high levels on NPS for your product. Product Monitoring: Monitor success, usage and product performance using insight tools, reviewing customer support tickets and enhancement requests. In-life support: Be the go-to subject matter expert on your product set to support other business functions. Essential Skills/behaviours: A strong customer focus and a passion for creating user-centric and value-driven products and services. Strong domain knowledge in the WFM industry and competitor landscape with working knowledge of WFM/Time/Absence management systems, including hardware clocks, softclocks, rostering and scheduling needs verticals such as Retail, Hospitality and Manufacturing. An aptitude for commercial awareness. A proven track record of delivering successful WFM features, from ideation to launch and beyond, using agile methodologies and best practices. Good communication and collaboration skills, with the ability to influence and align stakeholders across different levels and functions. Structured thinking to deliver against a defined product strategy to time and budget. A creative force yourself, but equally, the ability to facilitate creative dialogs and stimulate others to be creative. Smart and restlessly curious to learn new products, technology and business processes. Proven ability to drive multi disciplined development teams in a remote, global environment. An understanding of pay related impact from time as well as the HR software market and competitive landscape. Critical competencies: Experience in a technology focussed company. Proven track record of achieving results. Ability to demonstrate strong analytical research which has influenced a product line in terms measurable success metrics. Can demonstrate strong customer centricity through a deep commitment to understanding and address customer needs. Solid technical skills and comprehension of software development processes with the ability to translate the technical solution to customers/consumers and functional business teams in order to sell, implement and support your product set with ease. Organisation and methodical approaches with the ability to self manage workload and deliverables. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Team / Directorate: NRW2030 / Finance and Corporate Services Starting salary: £45,367 rising to £50,877 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) Interview Date: 18/08/2025 Post number: 203613 The role Natural Resources Wales (NRW) is looking for three experienced and highly organised Project Managers to lead the delivery of projects under the NRW2030 programme – our ambitious, organisation-wide transformation to build a more sustainable, resilient Wales. As a Project Manager, you’ll lead the planning and implementation of a range of interrelated projects, working closely with colleagues across NRW and external partners to deliver meaningful outcomes. You’ll develop and manage detailed project plans aligned with NRW’s governance frameworks, explore and appraise delivery options—including internal resource deployment and procurement of sub-contractors —and prepare robust business cases and tender documentation where needed. Strong financial and risk management will be essential, alongside clear, timely reporting through our established governance structures. Ensuring full compliance with NRW’s procurement and project controls will be a key part of the role. These roles offer a high degree of flexibility and may span a wide portfolio of initiatives, depending on programme priorities. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Silas Jones at or Andrew Jones at Interviews will take place via Microsoft Teams

We're looking for a functional business consultant or CRM Process Specialist with luxury industry experience, someone who understands how luxury brands operate, can navigate complex people and process dynamics, and has strong business acumen, especially around tools like CRM and ERP systems (even as a user, not necessarily as a tech expert). Key Attributes & Skills: Luxury Brand Experience Deep understanding of the high-touch, customer-centric nature of luxury retail or services. Familiarity with luxury-specific operational challenges (e.g., personalization, clienteling, boutique-level service standards). Business Acumen Strong understanding of core business functions: sales, supply chain, customer service, retail operations. Able to map business needs to operational processes and tools. Comfortable analyzing performance, improving workflows, and aligning operations with brand strategy. Functional Consultant Mindset Doesn’t need to code or configure software, but understands how CRM or ERP systems are used day-to-day . Can gather requirements from users, understand pain points, and communicate effectively with technical teams. Likely experience with systems like Salesforce, Oracle, SAP, Microsoft Dynamics, or luxury-specific platforms (e.g., Cegid, Tulip, etc.). People & Process Insight Skilled at understanding how people work across departments (sales, marketing, customer service). Able to bridge silos and support change management. Strong interpersonal skills; trusted advisor or “translator” between business users and tech/implementation teams. Level of experience: 2-4 years

Job Title: Senior Engineering Manager - Warship Location: Broad Oak, Portsmouth; Filton, Bristol; or Scotstoun, Glasgow. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £76,200 depending on qualifications and experience What you'll be doing: Holding technical authority for warship engineering covering survivability, adaptability, operability and physical interoperability for future Royal Navy and export naval ship programmes, working in coordination with the UK MOD, other navies and industry partners Delivering specialist engineering consultancy across naval ship programmes, applying expert knowledge within designated disciplines Managing mission technology development to inform future naval ship design, in line with wider business strategic direction Developing naval engineering policy, process and standards as through engagement with external regulators, suppliers and defence stakeholders Your skills and experiences: Essential: Deep and relevant expertise in at least one engineering discipline (such as Naval Architecture or Marine, Electrical or Mechanical Engineering) plus broad cross-discipline knowledge In-depth understanding of naval vessel lifecycle from requirements, through design, build, commissioning, and support to acceptance Proven capability of managing the transition of technology into practical engineering applications Desirable: Practical experience collaborating with the Royal Navy and/or other naval organisations Background in introducing warships into operational service or providing through-life support Degree qualified or equivalent experience, likely to be in a technology, engineering, science or IT related discipline. Some disciplines may require a Masters level education. Chartered Engineer, or other relevant, equivalent professional registration. Member of appropriate professional institution, ideally working towards Fellow. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Naval Ships Future Business and Technology Engineering team: Join a forward-thinking engineering team driving the future of naval ship design and innovation. Contribute to cutting-edge solutions for UK and international programmes including the Type 26 Global Combat Ship, the River Class Destroyer and the Hunter Class Frigate, backed by research in autonomous systems, sustainable energy, and advanced manufacturing. You'll collaborate across specialisms-from naval architecture and propulsion to combat systems and safety-with support for current programmes and partnerships across the maritime sector. This role offers the chance to influence naval engineering at its core, working alongside experts shaping the next generation of warships. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd July 2025 - Interviews for this position will take place week commencing 4th August. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role Do you want to be at the forefront of cyber security, protecting people, data and systems from the evolving digital threat landscape? Are you looking to apply your technical expertise in a collaborative and forward-thinking environment? As a Technical Security Analyst, you'll be part of our Security team who are responsible for keeping our technology, processes and people safe. You'll apply an understanding of cyber security to protect the organisation, systems, information, personal data and people from attacks and unauthorised access. Particular focus will be applied to Security Assessment, analysis, and giving advice on risk mitigations to a broad range of colleagues, internally and externally, including suppliers and customers. As a Technical Security Analyst you'll be a hands on technical security resource, configuring, monitoring and assessing security tooling and alerts. You'll provide operational support to technical teams responsible for configuring and operating secure systems to prevent security breaches and monitoring systems to detect and respond to security breaches. Your key responsibilities will include: Supporting Security partners delivering our Managed Security Operations Centre Services. Providing technical input to Security engagements with internal and external customers. Assisting in ongoing investigations, with forensic and response activities, information Security Incidents, events, and issues in accordance with relevant procedures and standards. Identifying cyber threats and vulnerabilities, ensuring that findings are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of Security operations and management reporting. Performing technical assessments of new and existing processing systems, identifying potential weaknesses and recommending suitable protection measures. Participating in red teaming and simulation exercises (technical & non-technical), to better understand our cyber-attack and defence posture, rehearse responses, and evaluate readiness. Assisting with the creation and delivery of security awareness collateral, promoting an effective security culture. Providing subject matter expertise as required for key projects, functions, and services as required. Practicing continuous self-learning to keep up-to-date with industry trends and developments to enhance your relevant skills. Skills & experience Essential skills / behaviours: Youll have a broad understanding of the services that the organisation provides to its customer base and be able to map this to Cyber Security policies and standards. A very good working knowledge of the procedures and tools used within the security practice and wider security ecosystem. Youll develop an in-depth knowledge of the platforms, systems, services, and products that the organisation uses and the relationships between them. A good general understanding of information and cyber security theory and the way that technical tooling can reduce the threats and risks within an organisation. Critical competencies: Degree holder in relevant information security discipline or professional qualification, or the equivalent combination of professional qualification, training, and work experience. Minimum 1 year practical cyber-security experience. Excellent communicator with the ability to interface at the highest level and exhibit good verbal, written and presentation skills. Experience of working within key Cyber Security principles and standards (ISO 27001, NIST, Cyber Essentials, MITRE). [i] Experience working in a customer-facing role desirable. You should have experience in managing team driven workloads. Demonstrable experience driving continuous improvement initiatives. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Project Manager/ Business Analyst We are seeking a versatile Project Manager/Business Analyst (hybrid) with a strong background in both business and technology projects, specifically in the banking and financial services sector. The ideal candidate will possess an in-depth knowledge of digital platforms, front and back-office processes and technologies, and will be adept at driving projects in both Waterfall and Agile environments. Key Responsibilities: Responsible for the successful delivery of projects in line with the Bank’s project management policy and framework, ensuring that appropriate governance, communications, change control and risk management are maintained. This will require experience of the end-to-end project lifecycle. • Lead end-to-end project lifecycles ensuring adherence to the bank’s project management framework. • Collaborate with sponsors to craft key project artefacts throughout all phases. • Define, document, and communicate business requirements in conjunction with stakeholders. • Create and present business process models showcasing both current and future states. • Address business challenges, ideate and implement solutions. • Manage project scope, plans, budgets, and ensure timely delivery within set parameters. • Monitor project expenditures, timescales, and resources; intervening when deviations arise. • Uphold stringent project governance, addressing and escalating risks and issues proactively. • Engage and influence stakeholders at various organizational levels. • Coordinate internal and external resources to achieve project goals. • Ensure all projects comply with regulatory, legal, and third-party requirements. • Direct and oversee system and user testing, ensuring accuracy in all communications. Skills & Abilities: As a PM: • Mastery over key project management methodologies and frameworks. • Proficient in project management tools, i.e. ClickUp, Jira, and MS Project. • Stellar communication and relationship-building capabilities, particularly with global teams. • Ability to discern overarching patterns and potential areas of improvement. • Demonstrated experience in driving positive and lasting change. As a BA: • Expertise in business and systems analysis methodologies. • Proven experience in investigative techniques such as stakeholder interviews and workshop facilitation. • Skill in converting analysis into actionable implementations. • Mastery in documenting and managing end-to-end requirements, coupled with adeptness in modelling techniques like BPMN and UML. • Strong organisational skills with a proactive mind-set. Experience & qualifications: Required: • 5+ years in Financial Services/Banking, with exposure to front-office (Corporate and Private Banking) and related back-office functions. • 5+ years as a Business Analyst and Project Manager on significant change and transformation projects. • Highly proficient with project management applications such as ClickUp as well as the overall Microsoft Office suite (Excel, Visio, PowerPoint). Desirable: • Professional certifications in Business Analysis (e.g. BCS). • Professional certifications in Project Management (e.g. Prince2, PMP, APM, etc). This is a hybrid FTC position for 12 months initially ??????\" 3 days in the office in Central London. The salary for this position is circa £80K - £90K. Please do send your CV to me in Word format along with your salary and notice period. T

Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are managed and maturing. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of using strong leadership and interpersonal skills to inspire and manage teams, foster a culture of continuous improvement and innovation in Performance Management. Experience in building and developing effective working relationships with senior Business, Suppliers and IT managers Understanding of 'Route to Live' concepts with respect to environments and environment management (Dev/Test/Systems Integration/LIVE). Familiarity with existing and emerging Desktop technologies (W365, Intune) relating to IT Service Operations and Service Management (e.g. Service Now/ BMC) and AI/ML platforms and automation technologies. Experience in using a range of techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL / ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of our Desktop Leadership team with a wider responsibility on helping lead the Desktop Environments Function. As a Lead IT Service Manager you will take the lead within the Desktop team to provide live support across all our services. Specifically you will be leading our New Environments team, where you will have a critical role in developing an enhanced performance management model for this new service. You will work closely with our talented engineering community and Product Owners to ensure our services are maintained and secure. You will oversee the well-being of all our live services including performance, patching, finops and resilience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hub in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of up to £72,664. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. • Understand the role of technology in the provision of education and learning. • Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. • Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. • Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. • Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). • Identify, document, and define critical services / processes and associated KPIs to be measured. • Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. • Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. • Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. • Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. • Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. • Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. • Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. • Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. • Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. • Provide technical escalation support and/or assist IT colleagues in troubleshooting faults • To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. • Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. • Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. • Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. • IT Management & Leadership • IT Support environment (2nd & 3rd line support) • ITSM tools and methodology • ITIL practice and methodology • Team Management (including Matrix Management of staff) • Supporting diverse / remote businesses Education or similar sector • Windows Desktop & Server • MAC Desktop & Server • Server Rooms & Cloud Services • Device Management (e.g. InTune / JAMF) • Network technologies and protocols • Cyber Security Business Systems (e.g. Finance, MIS, CRM) • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. • Strong leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are managed and maturing. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of using strong leadership and interpersonal skills to inspire and manage teams, foster a culture of continuous improvement and innovation in Performance Management. Experience in building and developing effective working relationships with senior Business, Suppliers and IT managers Understanding of 'Route to Live' concepts with respect to environments and environment management (Dev/Test/Systems Integration/LIVE). Familiarity with existing and emerging Desktop technologies (W365, Intune) relating to IT Service Operations and Service Management (e.g. Service Now/ BMC) and AI/ML platforms and automation technologies. Experience in using a range of techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL / ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of our Desktop Leadership team with a wider responsibility on helping lead the Desktop Environments Function. As a Lead IT Service Manager you will take the lead within the Desktop team to provide live support across all our services. Specifically you will be leading our New Environments team, where you will have a critical role in developing an enhanced performance management model for this new service. You will work closely with our talented engineering community and Product Owners to ensure our services are maintained and secure. You will oversee the well-being of all our live services including performance, patching, finops and resilience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hub in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of up to £72,664. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

About the role As a Product Designer, you'll run and help scale our creative design approach used to deliver our HR & Payroll products and services. Design innovation and consumer grade experiences are at the heart of what we do to ensure we keep at the cutting edge of user experience and ahead of our competitors. You'll be involved in all stages of the design process, from concepting and prototyping to working closely with Product Developers. User first principles will be high on your agenda, but we push creative boundaries whilst considering the practicalities of what can be delivered. You'll live and breathe creativity. Please note this is a 12 month fixed-term contract based in our Bristol office on a hybrid basis. Key responsibilities will include: Innovating and evolving our products user experiences by applying user-centric design and strong systems thinking to deliver a best-in-class user experience. Creating and managing a brand illustration system for Zellis covering our flagship products. Ensuring our design system meets and leads accessibility standards by applying solid understanding of accessibility criteria and best practices. Utilising creative design techniques to look beyond the obvious and provide different design options to a given problem. Collaborating with the Front-End Developers to bridge the gap between design and engineering to ensure experience-driven outcomes. Utilising other mediums (e.g. motion design, moving image and presentations) to help communicate concepts, ideas and product promotion. Creating innovative user interface designs in response to requirements that are intuitive and have considered user needs, support product innovation, technology requirements, and business needs. Working closely with our product team to ensure designs support product visions. Working at pace whilst not compromising on accuracy and quality of execution. Working closely with Front-End Developers (especially with regards to material 3) to create components ready for usage in products. Utilising the style guides, pattern libraries, component versioning, shared vocabularies, design linters, overall governance, and approvals. Evangelising our creative design throughout the organisation. Skills & experience 5+ years of industry experience in enterprise user experience with a strong focus on design systems. Proficient with design software such as Figma, the Adobe Creative Suite. Solid design knowledge of material 3 and its limitations. Excellent knowledge of working with design systems and interaction patterns. Solid knowledge of web accessibility guidelines. Broad range of core design, motion, video and presentation skills. Have worked closely with Front-End Developers to ensure components meet the required design standards. Experiences in documenting design patterns, creating style guides and communicating the design system across an organisation. Can employ excellent analytical and critical thinking skills in your work. Ability to prioritise and manage several milestones and projects efficiently. Additional d e sirable skills: A degree in a design related subject or related field. Comfortable high-level knowledge of html/css/react paper. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to the Customer Success Lead in the Customer Success team and work alongside our customer facing teams. This is a fully remote role, but there will be some travel required to our Peterborough offices. Key responsibilities include: Proactive outreach and regular meetings with your customers. Ensuring fantastic relationships across your nominated customer accounts. Developing a wider range of stakeholder relationships within the customer accounts you are responsible for. Leading Quarterly Business Reviews focused on Business Outcomes and Value. Being the Voice of the Customer to represent customer sentiment and ensuring internal alignment in delivery business value and objectives. Improving product adoption through identification of gaps, discussion, coaching and ensuring the right collateral and enablement is provided to the customer. Proactively managing your account list and reporting on customer health to senior stakeholders within Zellis. Creating and driving Success Plans where value is not being achieved. Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account. Promoting customer reference and advocacy activities through relationship building and ensuring our customers are receiving fantastic service from Zellis. Active involvement in customer surveys, e.g. NPS with appropriate management and customer follow up. Skills & experience A strong customer-first attitude and experience of customer relationship management. A strong communicator at all levels, from operational through to C-level. Effective stakeholder management, both internal and external. Highly organised with the ability to own and control a customer account. A results-driven individual who is commercially astute. The ability to have business-based discussions focused on business value. Strong presentation skills and the ability to present to a wide audience at all levels. Capable of working under pressure and to measurable KPIs. The ability to improve product adoption through identification of gaps, discussion, coaching and ensuring the right collateral is provided to the customer. The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR& Payroll software and services. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

About The Role Team - Tech Delivery Working Pattern - Hybrid - 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Technical & Agile Delivery Leadership Stakeholder & Governance Management Fostering Continuous Improvement What this role is all about: We are seeking a skilled Technical Delivery Manager to control the end-to-end delivery of innovative technology solutions across multiple strategic initiatives. This role is pivotal in overseeing technical execution, ensuring adherence to SAFe Agile methodologies, and upholding robust governance throughout the delivery lifecycle. Key Actions Technical Delivery Leadership Conduct the delivery of multiple, complex technical solutions, often with cross functional impact across multiple technical Work with Solution and Technical Architects to ensure designs meet Architectural Standards as well as functional and non-functional requirements Coordinate with development teams to define code drops and manage dependencies across teams Agile Delivery & SAFe Alignment Operate within the SAFe Agile framework, supporting Program Increment (PI) planning, sprint execution, and backlog refinement Ensure Agile Management tooling (Jira / Service Now) is maintained to reflect accurate forecasting and delivery Collaborate with Release Train Engineers (RTEs), and Product Owners to ensure delivery cadence and quality Governance & Stakeholder Engagement Apply appropriate delivery management governance including RAID logs, decision logs, and delivery milestones Ensure all VTECH initiatives are set up for success, with clear objectives, requirements, scope, governance, resource profiles and milestone plans Ensure initiative artefacts (e.g. Lean Business Cases, process maps, feature maps) are maintained and aligned to governance standards Provide regular updates to stakeholders and participate in steering committees and executive reviews Risk & Resource Management Identify and mitigate delivery risks, ensuring proactive resolution of blockers. Manage resource allocation across delivery teams and ensure capacity planning aligns with delivery goals Coaching & Continuous Improvement Promote a culture of continuous improvement and knowledge sharing through Communities of Practice What do you need to thrive? Proven experience in technical project delivery within Agile/SAFe environments. Great knowledge of software development lifecycles and enterprise architecture. Excellent stakeholder management and communication skills. Expertise with governance tools such as RAID logs, PI planning artefacts, and delivery dashboards. So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.

Our Telecoms client is currently looking for a Programme Manager with experience of delivering telecoms or large scale change within a construction type environment. This is initially a 6 months contract and the rate is £365-375 per day outside IR35. Candidates need to either already hold or be eligible for SC clearance. * Ensure all projects, dependencies, assumptions, and risks within the programme are identified and managed. * Promote an agile way of working and methodology to planning throughout the programme lifecycle, ensuring alignment with time, cost, and quality targets. * Drive stakeholder engagement and secure buy-in across communities. * Define and implement programme governance controls aligned with EPPM and Site standards. * Be accountable for delivery into the Customer, mitigating risks t customers operations. * Sufficient gravitas, with the ability to operate at senior stakeholder level demonstrating leadership and presenting at Executive & Steering Groups. * Experience of delivering telecoms or large scale change within a Construction type environment. Ability to understand the operational impacts and maintaining service continuity. * Support Account with the annual retainer renewal from a Delivery perspective and be revenue and margin focused. * Ability to manage the programme team consisting of project, technical and engineering personnel that is focused on Customer Delivery * Proven experience of concurrently managing multiple projects or programmes of differing size and complexity to meet business expectations and deliver results. * Emphasise assurance and support the team at gate reviews, including setting programme costs, budgets, staffing, resources, and risk/change strategies