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Job title: Engineer - Support Engineering (Maintenance Design - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £39,500 dependent on experience What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Review software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Support stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Your skills and experiences: An understanding of Software technical information and descriptions, as supplied by software vendors Previous experience working with iLS is desirable Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Software Support Team: Your core role will be reviewing software technical descriptions / manuals and conducting software analysis against each system and applicable equipment and producing software support reports. This role will allow you to utilise your skills, knowledge to establish best practice and professional engineering judgement to produce MTA deliverables. You will have the opportunity to undertake tasks during the production of system and equipment level software analysis as well as software support reports. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing date: 18th April 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-Hybrid #LI-MS1

PMO Support - Inside IR35 - Hybrid Our client is urgently looking a PMO Support Analyst to join their team on a contract basis, initially for 3 months with a view to extend. Please note, the role is INSIDE of IR35. This is a hybrid role, with 3-4 days on-site per week. PMO Support - Key Skills: â Perform general administrationâ Provide project governanceâ Demonstrate a good aptitude and attitudeâ Able to crunch through data and reports previous experience is nice, not essential PMO Support - Inside IR35 - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

Job title: Principal Engineer - Support Engineering (LSA & Supply Support) Location: Barrow-in-Furness or Filton Salary: Negotiable dependant on experience What you'll be doing: Acting as the interface between the SSNA Integrated Product Support (IPS) Team and the Systems Engineering Team Liaising with the IPS Transversal Leads to ensure their requirements are included in DOORS and/or design documentation Ensuring IPS requirements have associated Verification & Validation (V&V) requirements Ensuring the Systems Engineering model reflects IPS requirements Working with the Integrated Delivery Teams (IDTs) to populate Equipment Technical Specifications with Transversal Requirements Providing proactive guidance to the Systems Engineering Team to highlight any implications of design decisions on Through-Life Support (TLS) Your skills and experiences: Essential: Degree in Systems Engineering or relevant experience Understanding of Transversal / Non-Functional Requirements Desirable: Understanding of Model Based Systems Engineering (MBSE) Understanding of Integrated Logistic Support (ILS) / IPS / TLS Accreditation as an Incorporated Engineer (IEng) or working towards this Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The SSNA IPS Team: The SSNA programme is designing, and will build, the conventionally-armed replacements for the Astute Class nuclear submarine. The BAE Systems IPS Team collaborates with partners to influence the design and to ensure it is supportable through life. The associated Support Engineering capability will be designing the support solution, including defining the maintenance requirement, producing technical documentation, and conducting initial provisioning of spares. The SSNA platforms are essential to the protection of our national interests and the Dreadnought SSBN s for a large part of the 21 st century. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 24th April 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-GM4 #LI-Onsite

IT Support Engineer 4 Day Week (3-day Weekend) - On-site Chippenham £30,000 - £35,000 + Bonus + Holiday This is an excellent opportunity for a hands-on IT Manager with a proven track record in Infrastructure and 2nd Line Support to join a family run manufacturing business, where you will play a key role in on-site IT maintenance. This company are specialist manufacturers of high-quality safety footwear, having evolved into industry leaders known for their innovative designs and commitment to safety. To achieve their growth goals, this company are looking to bring in an on-site IT Project Manager, to support the overall infrastructure. In this varied role you will be solely responsible for being a hands-on IT Manager, looking after maintaining both physical and cloud-based IT infrastructure, alongside overseeing networks and wireless connectivity. This includes establishing and maintaining cybersecurity best practices, such as patch management, vulnerability tracking, and threat mitigation. Lastly, you will be required to lead critical IT projects like ERP and CRM system upgrades, software integrations, and cloud migrations is also essential. The ideal candidate will have a proven track record within IT Project Management and 2nd Line Support abilities. Having a focus on IT infrastructure, including Azure, servers, networks, and endpoints, with a technical understanding of LAN/WAN networks. Given the on-going transition of ERP from Dynamics to Business Central, knowledge of both would be beneficial. Lastly, proficiency in managing and optimising M365 tools and Power BI, as well as implementing automation solutions, is also necessary. This is a fantastic opportunity for an IT Manager to join a family run manufacturing business, looking to take on their first permanent on-site IT support. The Role: • Manage physical & cloud IT infrastructure. • Oversee networks & wireless connectivity. • Implement cybersecurity best practices. • Lead IT projects (ERP, CRM, migrations). • 4 Days Week (3 Day Weekend) The Person: • Proven IT Management & 2nd Line skills. • Focus on IT infrastructure (Azure, servers, networks, endpoints, LAN/WAN). • Knowledge of Dynamics & Business Central (ERP). • Proficient in M365, Power BI, & automation. Reference Number: BBBH To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Job Description IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer • IT Infrastructure related project • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the user in each office (in English) • Provide support for to end users during system deployment/migration(User manual, user training) • Global User Support • Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents. • Escalate the incidents to the appropriate vendors. • Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical • Proven working experience in IT Service management operations • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) • Basic operation system knowledge (e.g. Windows10, Windows server, Azure) • Basic Microsoft Office 365 knowledge • Second line level technical support and problem • solving skill • Candidate needs to have strong interpersonal communication skills • Ability to work both independently and as part of a team. • Adoptability to work in a fast • changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking). • User facing support skills • Self • motivated and an innovative mindset Experience: • 3 to 5+ years IT experience in a corporate environment. • Second line technical support • System Maintenance • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 • Cisco/Fortinet • Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back • ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non • technical terms with other colleagues • Self • motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision • making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

SC required Overview of role. · Onsite support is a client facing resolver group. The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist. · Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing users' hardware, correcting cabling faults, replacing users iPhones (as and when requested by Telephony team) and software re-builds. · We are also involved in moving users around buildings and even between sites. This can range from a single user to over 50. This commonly involves out of hours assistance. · 37.5 hours per week covering a flexible shift between the hours of 8am to 6pm Monday to Friday Responsibilities · Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to. · Able to communicate on complex issue to meet business and customer requirements to avoid escalations. · Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. · Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate. · Proven track record of working in a team environment. · Be flexible and adaptable to changing business needs and comply with any reasonable management requests. · Ticket queue management and ownership · Maintain knowledge and ensure scheduling best practices are adhered to. · Contacting users to arrange appointments, updating tickets and ensuring we deliver to our contractual SLA. The onsite engineer's responsible to prep IT kit for new starters / leavers and installation of equipment at desks. · The helpdesk is first point of contact and point of escalation for all technical support Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior Customer Support Manager Salary: £43,800 - £58,500 Location: Cambridge, Hybrid ( 2-3 days per week in the office) Contract: Permanent, Full Time 35 Hours Per Week Are you ready to lead a dynamic team and make a tangible impact on customer satisfaction? Join us at Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are seeking to bring onboard an experienced Customer Support Manager to lead our team in providing exemplary support to customers using Cambridge Assessment English examinations. In this crucial role, you'll steer a skilled team of support professionals dedicated to delivering outstanding customer service worldwide. About the Role The Customer Support team provides a crucial service to a range of customers, including candidates preparing for exams, examination centres conducting assessments, and organisations that recognise our qualifications. As the leader of the technical support team, your role is to ensure customer queries are resolved both quickly and effectively, consistently meeting our high standards for customer satisfaction. In this role, you'll have a tangible impact on the customer experience by proactively identifying areas for improvement, streamlining communication channels, and enhancing training programs for your team. Your decisions will directly affect the quality of support we provide, and by extension, how our customers perceive our brand. Therefore, strong problem-solving skills, a knack for process improvement, and the ability to liaise effectively with other departments are all essential in this position. You'll also become a member of our extended, global customer support management team, with colleagues in Mexico, the UK, and the Philippines. As part of this interconnected framework, you'll work closely with international colleagues to harmonise practices, share knowledge, and jointly contribute to our global strategy for customer support. In this varied role your responsibilities will include: Leading a team of customer support staff at various levels, including other managers, providing 24/7 support for Cambridge English examinations. Utilising data analytics and performance metrics to plan staffing, ensuring seamless service delivery and adherence to SLAS, even during peak times. Instilling a culture of ongoing improvement and innovation within your team. Overseeing our self help resources, continuously enhancing them to facilitate customer self service. Collaborating with internal departments and senior stakeholders to streamline processes and elevate the customer experience. Contributing actively to the strategy and leadership of the broader Customer Support Department as a valued member of the senior management team About You We are seeking a capable leader with proven experience in energising customer service or technical support teams. You will identify and grow talent within your team, fostering an environment where colleagues feel engaged, motivated, and see clear pathways for their development. You must possess deep knowledge of customer support methodologies and be able to offer concrete examples from your past experience. Familiarity with customer support metrics such as SLAs and KPIs is essential, as is your ability to demonstrate performance against these standards. Experience in first-line and/or second-line support for customer-facing systems would be advantageous. Excellent written and verbal communication skills are a must, as is familiarity with customer support management systems like Zendesk and 8x8. You will have an unwavering commitment to customer satisfaction and through your leadership style be able to inspire the same dedication within your team. If this role sounds of interest to you, we would welcome your application! Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private Medical, Dental and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location . We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. At Cambridge University Press & Assessment we foster a culture of innovation, collaboration, and continuous growth. Join our team to make a lasting impact and drive our digital transformation initiative forward. We review applications on an ongoing basis, with a closing date for all applications being 30 April 2025 . If you are initially shortlisted, you will be invited to participate in a short pre-screening call. If you are shortlisted further, interviews are scheduled to take place on 14 & 15 May 2025 . Please note that successful applicants will be subject to satisfactory background checks, including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. W e believe better outcomes come through diversity of thought, background, and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

IT Support Technician £190/Day Inside IR35 Crawley My client are seeking a Temporary Support Desk Technician to join their team and provide fast and useful technical assistance on computer systems. You will be required to answer queries on basic technical issues and offer advice to internal customers to solve their issues. An excellent IT Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Skills and Experience: - Client Support qualifications (eg MCSA, CompTIA A+) or equivalent with related work experience is required - Experience supporting Windows PCs and iPhones mobile devices - Experience and technical knowledge of the following is desirable: Windows OS, Microsoft O365 Applications, TEL internal BU software, Dell computers and peripherals, and remote access solutions - Experience of iVanti LANDesk, MECM, Malwarebytes, Windows Defender, Redstor backup will be advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

ERP Support Coordinator Permanent - Fully on-site - Watford, Hertforshire Proactive IT Appointments have partnered with a well-renowned manufacturer to recruit an experienced ERP Support Coordinator. This is a fantastic opportunity to join a fast-paced environment and play a key role in supporting and optimising their Priority ERP system. Key Responsibilities: Provide first-line support to ERP users and troubleshoot system issues Coordinate with internal teams and external providers for updates, developments, and upgrades Deliver user training and create helpful system documentation Work with departments to identify system improvements and ensure smooth integration with business processes Maintain data accuracy and assist in system testing and quality assurance What We're Looking For: Strong experience with Priority ERP. Excellent problem-solving, communication, and teamwork skills Ability to manage tasks and coordinate small projects Knowledge of system testing and user training best practices Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

Job Description IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: • Extensive experience of the Microsoft Windows Desktop essential • A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable • Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack • Experience of network, printer, AV, UPS and Security hardware • Experience of working within a Cybersecurity framework • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions • A good understanding of ISP solutions and connectivity requirements • Wi • Fi solution experience & knowledge • An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: • Excellent written and oral communication and interpersonal skills, especially comfortable with non • technical personnel • Multi • tasking capabilities and ability to thrive in a fast • paced environment under pressure. • Disciplined, with the ability to prioritise • Experience working with internal and external resources to achieve consistently excellent service level3 • Ability and desire to expand with changing marketplace and technology. • Friendly, professional • Passionate about Technology • Recognises the importance of frequent and clear communication and documentation • Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

2nd/3rd Line Support Analyst - Woking - Our European client is looking for an experienced 2nd/3rd Line IT Support Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. You will have experience of the following: - Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

Site Support Officer Position Description Be part of something interesting and rewarding and join us as a Site Support Officer at our Leatherhead office. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner not just an employee. This role will see you take responsibility for Front of House Services and Security of our Leatherhead office. You must hold a current SIA licence and already hold, or be prepared to undergo, National Security Vetting (NSV) enhanced Security Check (SC) level. Your future duties and responsibilities Your remit will include a wide variety of tasks and duties around the office estate. You will be required to carry out patrols of the building, sign in all visitors, escort contractors around to ensure the buildings are always secure. Part of the position will also involve taking receipt of deliveries, alerting the recipient of their mail, ordering stationery and raising any maintenance issues with the relevant teams. Due to the nature of the work, we require a willingness to operate at unsociable times due to occasional requirements to extend building opening hours. Required qualifications to be successful in this role You must be experienced in working on Commercial premises and have knowledge of the relevant H&S working practices and hold a current SIA licence. This is a client facing role and you must be a presentable individual with good IT and communication skills. There will be plenty of opportunity for you to upskill and develop your career within the wider facilities team and we'll support you all the way. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job title: Specialist Support Engineer Location: Barrow-in-Furness. On Site Salary: £45,628+ Dependent of skills and experience What you'll be doing: Develop and implement Remote Visual Inspection (RVI) and freeze seal capabilities to enhance operational efficiency Design and deliver tailored training programmes for the development and deployment of RVI and freeze seal technologies on Nuclear / Propulsion Systems Lead research and development of specialised equipment, integrating innovations from other industries to meet evolving business needs and establish new standards Provide end-to-end support for RVI and freeze seal equipment, including maintenance, repairs, procurement, trials, and responding to emergent departmental requests Track and analyse performance metrics to measure the impact of capability enhancements over time Support the preparation of business cases and justifications, ensuring optimal return on investment Oversee equipment budgets, including maintenance, upgrades, and replacement costs, to optimise financial efficiency Your skills and experiences: Essential: Degree qualified in an Engineering Discipline or relevant experience Previous experience of Quality Inspection (QC) or Mechanical Commissioning Must have the ability to effectively negotiate, persuade and influence up to senior management Desirable: Report writing skills Toolsets Jira, Sharepoint, Microsoft Knowledge of Visual Inspection and Freeze Seal capabilities Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave incentive and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Nuclear Specialist Engineering team: This is a unique and exciting opportunity to join a growing team at BAE Systems, working across a variety of platforms within our Submarine division. You'll gain hands-on experience with key projects like Astute, Dreadnought, SSNA and AUKUS, while expanding your knowledge and developing valuable skills throughout different stages of the build process. You'll be part of a talented team of 70 professionals spread across six specialised groups within our Innovation and Improvements department - a dynamic environment where you can truly enhance your expertise in inspection and cutting-edge technology. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 25 th April 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-MS1 #LI-Onsite

Job title: Principal Software Support Engineer Location: Barrow-in-Furness, Brough or Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Review software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Support stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Provide software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs Your skills and experiences: Essential: Degree or equivalent skills knowledge and experience in the software support discipline Excellent verbal and written communication skills Excellent IT skills The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues Desirable: Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11 Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Support Engineering Team: The Principal Engineer - Support Engineering Maintenance Design - Software Support role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing date: 25th April 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-Hybrid # LI-NP1

Desktop Support Engineer Onsite 5 days a week Are you an experienced Desktop Support Engineer looking to join a globally recognised media organisation at the forefront of digital innovation? Our client, a household name in the entertainment industry, is seeking a dynamic and technically skilled IT professional to join their Technology team in their vibrant Shoreditch office. Key Responsibilities start="841" data end="941"> start="843" data end="941">Deliver high quality start="864" data end="902">Level 2 desktop and laptop support across hardware, OS, and applications. start="942" data end="1008"> start="944" data end="1008">Troubleshoot and maintain start="970" data end="1007">Mac and Windows operating systems. start="1009" data end="1067"> start="1011" data end="1067">Manage basic start="1024" data end="1040">DNS and DHCP configurations and issues. start="1068" data end="1153"> start="1070" data end="1153">Support and administer start="1093" data end="1117">Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). start="1154" data end="1218"> start="1156" data end="1218">Use start="1160" data end="1180">Microsoft Intune for endpoint management and security. start="1219" data end="1297"> start="1221" data end="1297">Follow start="1228" data end="1251">ITIL best practices for incident, request, and change management. start="1298" data end="1350"> start="1300" data end="1350">Deploy and maintain desktop hardware and software. start="1351" data end="1417"> start="1353" data end="1417">Log and track issues via the start="1382" data end="1396">Freshworks service desk system. start="1418" data end="1481"> start="1420" data end="1481">Collaborate with global IT teams to resolve escalated issues. start="1482" data end="1544"> start="1484" data end="1544">Provide clear communication and user training when required. What We're Looking For start="1585" data end="1654"> start="1587" data end="1654">Strong background in start="1608" data end="1635">Level 2 Desktop Support (Level 3 a bonus). start="1655" data end="1726"> start="1657" data end="1726">Hands on experience supporting both start="1693" data end="1712">Mac and Windows environments. start="1727" data end="1789"> start="1729" data end="1789">Comfortable managing start="1750" data end="1770">Active Directory users and objects. start="1790" data end="1858"> start="1792" data end="1858">Solid knowledge of start="1811" data end="1824">DNS, DHCP, and start="1830" data end="1857">network troubleshooting. start="1859" data end="1928"> start="1861" data end="1928">Proficient with start="1877" data end="1891">Office 365 administration and end user support. start="1929" data end="1997"> start="1931" data end="1997">Familiarity with start="1948" data end="1958">Intune, start="1960" data end="1974">Freshworks, or similar platforms. start="1998" data end="2041"> start="2000" data end="2041">Working knowledge of start="2021" data end="2040">ITIL frameworks. start="2042" data end="2101"> start="2044" data end="2101">Excellent communicator with a start="2074" data end="2100">customer first mindset. start="2102" data end="2167"> start="2104" data end="2167">Confident, self sufficient, and thrives in collaborative teams. Desktop Support Engineer