Find your next tech and IT Job or contract Change management

Job Title: Service Change Manager Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £47,000 - £55,000 depending on experience and skills What you'll be doing: Responsibility for the delivery and management of change across services, supporting the Tower Service Manager to meet the required outcome of these agreed changes Owning knowledge and familiar with services and products under management Ensuring service definitions documents for the managed services are maintained and current Providing input and challenge into monthly service reviews and internal reporting cadence Ensuring service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand Responsibility for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented Responsibility for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion Ensuring that Business engagement community have the required information to meet their customer's business needs Your skills and experiences: Essential: General working knowledge of infrastructure service management of Infrastructure Services and suppliers Experience with working with managed service suppliers with ITSM (IT Service Management) Good understanding of SIAM and ITIL process Experience of leading and delivering change to IT Services Experience in stakeholder management with colleagues/suppliers across a range of capabilities and disciplines within EITS Desirable: ITIL V3 foundation or equivalent Confluence / JIRA exposure - Advantage Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Service team: The Service Change Manager is the professional conscience ensuring that changes to these lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 25th November 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

An Operational Change Manager is required to be responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordingly. This is a hybrid role with w days per week on site in Knutsford and is inside IR35 so will require working via an FCSA accredited umbrella company.Key Accountabilities:*The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO. *They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realising goals, ensuring mitigation actions are in place & managed. *Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources. * They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place. *They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.Stakeholder Management and Leadership: *The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.*They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective. *They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects. *They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.*They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of changeDecision-making and Problem Solving: *The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills. *They should be resilient and innovative and eager to consider new and better ways of working.*They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank*They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.Risk and Control: Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy StandardsEssential Skills/Basic Qualifications:*Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks. *Relationship building, stakeholder management and great communication skills. *Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. *Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Desirable skills/Preferred Qualifications:*Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.*Experience of project mobilisation, initiation and planning in addition to management of established projects.*Demonstrable security awareness, and understanding of security in the broad business context *Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

On behalf of The Home Office, we are looking for a Change & Release Manager - Inside IR35 for a 12 Month contract based Hybrid - Remote & 2 days p/month in Southport. The Change and Release manager will play a leading role in implementing and embedding process to manage releases and changes within a programme and overlay with business as usual. This role will support the delivery of a programme which has committed to the transformation and replacement of core civil registration systems, and infrastructure and to scan and transcribe hard copy records of birth, deaths and marriages. This aligns with the Home Office (HO) vision and the Government's wider digital identity ambitions. As a Change & Release Manager, your main responsibilities will be: * Leading & managing the Release Management process and allocated staff and workload for the assigned services, ensuring that standards & timescales are met. * Organising team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls when required. * Managing patterns or trends of non-compliance of the Release assurance policies & processes, by engaging at a senior level. * Engaging with service transition teams to define processes for interim operating model capabilities for those assigned to release management. * Engaging with service transition teams to define processes for interim operating model capabilities. * Managing programme / portfolio schedule - updating stakeholders on progress. * Organising & contributing to CAB (Change Board). Please note, this role requires active valid SC clearance. Therefore, you must be willing & eligible to undergo these checks. You'll have: * Demonstrable experience of IT service release & change management. * Experience of developing, implementing & adhering to ITIL v3/v4 management processes & procedures. * Strong technical acumen - ability to understand terminology. * Excellent stakeholder management skills - internal & external. * Excellent document writing & presentation skillset. * Jira / ServiceNow experience. * Public Sector experience. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. Armed Forces Covenant The Home Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Business Change Project Manager Needed! I am currently supporting one of our Banking client who are looking to bring on a Project Manager on an initial 6 month contract with scope of extensions. You will be required to go into the Bristol based office 2 day a week, My client can pay up to £550 per day via an umbrella for the right candidate. The main purpose of the Business Change Project Manager is to work with teams across the group to co-ordinate changes. This includes both business & technology changes. This role is less IT skills based and more personable and business change side of things. Role Responsibilities: - Identify when support is required from a team not based within the programmes immediate structure. - Engage teams to agree the changes required, formalise dependencies, obtain costs and delivery plans. - Provide support to the Product Owner, including completion of required governance. - Maintain relationship with stakeholders involved in change - Update & maintain JIRA & Confluence boards - Co-ordinate change governance and engagement with inbound change gateways. - Identifies blockers to delivery and where possible mitigates / resolves, escalating to product owner(s) lab leadership where required. - Acts as interface between the supplier (3rd Party) and key business stakeholders. - Manages complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery. Experience & Skills: - Managing Business Changes with various cross-site Operational teams - Running workshops to create end-to-end delivery plans, identifying the cross team dependencies, timelines & delivery risks. - Conducting impacting assessments - Presenting changes to forums and gateways. Ability to discuss a change in detail and manage any follow up queries with stakeholders. - JIRA & Confluence skills - Experience in Payment flow re-design, financial services projects & internal bank account changes. - Previous experience with systems including CAP, rCBS & Common System would be nice but not essential - Working closely with Business Analysts to document an 'As-Is' process and agree the required 'To Be'. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit XX XX XX XX XX Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

One of our clients are looking for a Senior/Managing QS to assist them working on water projects in Scotland. You will be working out of the office in Motherwell and dealing heavily with Change Management on the project. The set up: * 6 month initial contract * IR35 TBC * ASAP start * Hybrid set up - split between site and wfh Client is looking for: * Experienced and skilled Senior QS * Previous water experience preferred * Experience working for Tier 1 contractor * Experience dealing with change management * Confident in handling NEC contracts Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Progressive please visit -hidden link- Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

AV Project Manager Birmingham £35,000 - £45,000 + Progression + Free Parking + Healthcare + Life Insurance + Car Scheme + 28 days holiday + bank holidays + Personal Development Training and Courses + Regular Social Events This is an excellent opportunity for a Project Manager with experience in the IT/AV industry to join a leading organisation shaping the way for streamlined approaches and excellent customer experiences. This company are one of the leading AV/Technology solutions companies in the UK. They are going from strength to strength and are now looking to add a technical and commercial PM to the team to help further growth. In this role, you will plan and manage projects, define goals, allocate resources, and oversee budgets and timelines. You'll lead the project team, track progress, ensure quality, and present updates to stakeholders. Additionally, you'll support the design team, assist with site meetings, and evaluate project outcomes while implementing changes as needed to meet objectives. The ideal candidate will have excellent communication, problem-solving, and leadership skills, with strong abilities in project planning, risk management, and time management. Experience in strategic planning, change management, and contract negotiation is essential, along with conflict resolution expertise. A project management qualification such as PRINCE2 or AGILE, or equivalent experience, is required. Additionally, experience in AV/ICT design will be highly beneficial. This is a fantastic to opportunity to join an exponentially growing business where you can lead from the front and make the role your own. The Role: • Plan and manage projects, defining goals and allocating resources. • Oversee budgets, timelines, and the overall project schedule. • Lead the project team, track progress, and ensure quality standards are met. • Present updates to stakeholders, addressing challenges and solutions. • Support the design team and assist with site meetings. • Evaluate project outcomes and implement changes to achieve objectives. The Person: • Strong communication, problem-solving, and leadership skills. • Expertise in project planning, risk management, and time management. • Experience in strategic planning, change management, and contract negotiation. • Proven conflict resolution abilities. • Project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. • AV/ICT design experience is highly desirable.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.

Job title: Business Change Lead Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793+ depending on experience What you'll be doing: Lead the Business Change Team within the organisation, providing thought leadership, coaching and development Conduct Business Change activities including: Business Change Complexity Assessment, Health checks, Impact Assessments and Business/Change Readiness Assessments as identified Identifying, assessing and supporting the management of risks arising from the Business Change activities Liaising with the sector/function change network to ensure there is a continued understanding of the changes to be delivered. Conducting Training Needs Analysis and collaborating with Subject Matter Experts (SMEs) to develop and deliver training (where appropriate) Proactively monitoring the progress of, and provide the required reporting for, Business Change activities and provide insightful recommendations Supporting a robust Business Readiness process to ensure the change can land effectively Developing communication plans and producing appropriate and engaging communication materials that are adapted to suit different audiences in the business and persona types Working collaboratively across the workstreams and with the sectors to ensure the appropriate Business Change activities are taking place and are effective in supporting successful programme outcomes Your skills and experiences: Essential: Must have successfully delivered Transformation or Business Change within similar size / complex organisations Good understanding and experience, including delivery, of Business Change Ability to manage senior stakeholders effectively and manage complex and diverse scenarios, focusing on high quality and delivery through others even in high pressured, time critical situations Ability to think analytically, to resolve problems and to identify solutions and causes Desirable: Experience in coaching and supporting leaders through Business Change PMDY or Change Management qualification or equivalent experience Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Business Change Centre of Excellence team: We are the Business Change Centre of Excellence, we are a trusted partner to teams within and beyond Air in support of their change, improvement or transformation goals. We take a structured, repeatable and adaptable approach to Change that recognises people are at the heart of everything we do. We use a unique combination of Business Analysis, User Centred Design and Business Change capability to drive innovative solutions at pace, delivered through small multi-disciplined feature teams. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 17th December 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Senior Service Delivery Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based in the Reading or Leatherhead office 1-2 days a week. Your future duties and responsibilities We are seeking a highly skilled and experienced Senior Service Delivery Manager to lead the operations and maintenance of the Live System. This critical national infrastructure is a global service. The system operates 24/7 and demands the highest levels of availability, security, and performance. As the Senior Service Delivery Manager, you will define the strategic vision for the live service and manage a team of approximately 50 IT professionals to ensure seamless operation, compliance with SLAs, and the successful delivery of fixes and small enhancements via Agile teams. Key Responsibilities • Strategic Oversight: Define the strategic vision and ensure alignment with the goals of the DMS and contractual obligations. • Team Leadership: Oversee a global team ensuring 24/7 system operations, maintenance, and monitoring to maintain system availability and performance. • Incident Management: Lead incident response and troubleshooting for critical system issues. • System Upgrades: Oversee deployment of software updates, patches, and hardware upgrades with minimal service disruption. • Collaboration: Work closely with development teams to seamlessly transition major enhancements into the live service. • Change Management: Maintain a robust and efficient change management process. • Stakeholder Management: Serve as the primary contact for internal and external stakeholders, ensuring transparent communication on system status. • Governance: Chair the monthly service board and weekly service meetings with the client, ensuring alignment on priorities. • Reporting: Produce detailed client reports on a weekly and monthly basis, as well as internal performance reports. • Financial Management: Manage service budgets effectively to ensure cost efficiency. Required qualifications to be successful in this role Required Skills and Experience • Proven experience in live service delivery management for critical national infrastructure. • Strong leadership skills, capable of managing a global IT team in a high-pressure environment. • Expertise in incident management, troubleshooting, and operational excellence. • Familiarity with Agile methodologies, specifically SAFe Agile, for delivering fixes and small enhancements. • Robust understanding of change management processes and service transition. • Exceptional communication and stakeholder management skills, able to operate at a senior level and balance competing demands. • Proficient in chairing high-level meetings and producing comprehensive reports. • Financial acumen to manage and monitor service budgets effectively. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job Description Business Analyst with HR Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 5 years experience of working a HRIS - Human Resources Information System - ideally Cornerstone HRIS - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.

Job Description Business Analyst with Oracle CRM Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM - although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Job Description Business Analyst with Finance Systems - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The Client would ideally like to recruit a candidate with Oracle Financial systems experience - with at least 5 years experience. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table - but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.