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Job Title: Technology Applications Advisor Location: Brighton Salary: £23,920 - £27,040 depending on experience Job Type: Permanent - Full Time At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As a Technology Applications Advisor you will play a central role in the seamless operation of our technology applications. This pivotal position involves 1st and 2nd line BAU support, ensuring our Student Information Systems run smoothly and efficiently. You'll be at the heart of providing exceptional support, troubleshooting, and training to our students and staff, empowering them to utilise our technology services with confidence. What You'll Do: Helpdesk Management: Own the health and management of the technology applications helpdesk at 1st and 2nd line levels, ensuring all BAU issues are logged and tracked efficiently. Remote Support: Deliver top-notch 1st and 2nd line remote support to both students and staff, resolving issues promptly and effectively. Collaboration: Work closely with the Technology Applications Supervisor and Head of Technology Applications to manage helpdesk tickets, escalating when necessary to meet agreed SLAs. Training and Awareness: Assist in delivering training sessions, promoting awareness and understanding of relevant processes, procedures, and policies. Health Monitoring: Conduct 1st line reviews of the technology applications health monitoring system, ensuring all systems are running optimally. Stakeholder Management: Maintain excellent verbal and written communication with stakeholders, ensuring their needs are met with professionalism and care. Vendor Coordination: Collaborate with 3rd party vendors when necessary to resolve issues and enhance our technology services. What You'll Bring: Proven experience providing 1st and 2nd line support for technology applications, with a solid understanding of Student Information Systems. A perfect balance of technical skills and customer service abilities, with a calm, patient, and personable manner. Ability to listen to requestors' needs and communicate solutions effectively, both verbally and in writing. Experience in delivering training sessions and supporting users in understanding technology applications. Skilled in managing a helpdesk ticket queue in a fast-paced environment, prioritising tasks to meet business needs. Understanding of data management and data health principles. Strong communication skills within a support team, ensuring accessibility for all users. Demonstrate honesty and integrity through ownership and accountability of tasks. Previous experience in education, particularly within the creative arts sector, is a plus. For the full job description please click the Apply button. Why BIMM University? We are a values led organisation, meaning our core values underpin all that we do: ?In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. Please click the APPLY button to be re-directed to the Application Form. Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.

Job Description IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. Provide a range of IT services for our customer Promoting MS Office365, RPA services and new technology to our customer by verifying each technology IT Partners/Vendors Management related to those projects Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members Understand a customer's IT/DX needs and clarify customer's system and DX requirements Collaborate with customers to identify the scope of a project, timelines, and resources Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle Assist in testing including UAT and validating Proof-Of-Concepts Provide support services for system maintenance collaborating with other team members Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams Basic system development and operational knowledge (Experiences in system design and maintenance) IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) Customer support / user support experiences Preferred experience with Japanese companies Preferred experience with UX and DX (Digital Transformation) technical projects Preferred experience with Power Platform development, Azure Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication Candidate needs to have strong interpersonal communication skills Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking) User facing support skills Self-motivated and an innovative mindset Experience: Must have 5+ years IT experience in a corporate environment Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K - £60K. Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.