Poor Quality Print: Legal advice/ Help required!
I'm a freelance illustrator/graphic/web designer and would be grateful if anyone could give me some advice with a problem.
I recently did some work for a vocational dance college, basically t-shirt designs which I also had printed. at the last minute they asked me for some more and to produce a programme for their summer showcase., again this would be to design and have them printed. As the company I used to print the shirts is also a print shop I asked them if they could do this to and they agreed.
I've picked up the shirts and the first batch of programmes, the shirts are fine but the quality of the programmes is shocking. Basically the programme is 2 A3 sheets folded to make an 8 sided A4 programme. outer cover in colour and the inner 6 pages in B&W.
this is the first time I've had quality issues with any printer, I haven't paid for these yet does anyone know where I stand legally? the quality is shockingly poor not up to any kind of professional standard.
I have since had to use another printer to do the programmes properly.
- What exactly was wrong with the quality?
Usually you approve a proof? And the job was produced as you specified?
If you have let them produce something without seeing a proof, then you're kind of to blame in some respect. But most printers won't produce a job without approval either, so I'm struggling to understand where the problem has risen from.
Did you design it? Or did they?
- Did they give you an example first? Did you give them an example of how you wanted it? If it is not what you asked then they messed up and you should not have to pay. I would contact them directly and explain the situation. Maybe it was just a communication error based on what you wanted and what they assumed. If you are that unsatisfied they may offer to re-print them to your new specifications, or they might refund you the price.
- I don't know about legalities but you're in the fortunate position of not having paid, which wouldn't be the case if you'd ordered from an online printer - and in the case of some online printers it would just be hard luck if there are issues with quality.