Job offer Senior Performance Analyst

United Kingdom


Job position

> 10 years experience
United Kingdom
Published on 15/05/2024

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Senior Performance Analyst: Up to £63,517, plus 28.97% pension contributions, hybrid working and flexible working hours.

Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives.

We're carrying out a once-in-a-generation transformation. Using fresh ideas and cutting-edge technology, we're revamping the digital experiences of 22 million customers.

If you're curious about user behaviour and enjoy finding meaning in complexity, click apply and join DWP Digital as a Digital Performance Analyst.

Why do we need a Digital Performance Analyst like you?

You'll be joining a close-knit team at the heart of one DWP's highest priority transformation projects - the Health Transformation programme. This team is responsible for both the Personal Independence Payments (PIP) and Health Assessment services.

We need information about how our digital services are being used and whether they meet our users' needs.

Gathering and analysing data helps us make better, more-informed choices. Your mission will be to turn data into stories that help our product teams provide a great user experience.

You'll bring user journey data to life for your agile, multidisciplinary teams.

You'll help others us understand the complexity of user behaviour by analysing data across the whole lifecycle - from its rawest form to generating insights.

And you'll develop meaningful performance measures to methodically test your hypotheses, progress against priorities and the impacts of changes.

You'll also need to be able build and nurture relationships - so you can guide to continuous improvement and influence better user journeys.

You will manage a small team of digital performance analysts who will provide you with the capacity to provide insightful analysis..

This is leadership role. You'll get hands on with any complex elements of this work but also set strategic priorities, projects and direction

If you are looking to contribute to new thinking and be involved in challenging transformation projects, all with a great work life balance, we would love to speak with you.

You'll have lots of opportunity to grow your performance analysis skills and your career.

This is a big, stretchy job. Humans are complex, therefore the problems you'll be solving will be complex too.

And there is no environment with the scale, complexity and unique challenges of DWP. There are so few jobs like this where good performance analysis can improve outcomes for so many people.

You will be a key role model for the digital performance community who will look to you to offer coaching and guidance on the best tools and methods of data collection to use.

We care about our community and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive, as part an organisation with real social purpose.

Click apply if that sounds like something you want to be part of.

Essential criteria

You can nurture a deep understanding of business goals and can turn these into tangible performance measures.
You can work with and influence senior stakeholders.
You can prioritise and delegate work.
You can carry out robust and statistically sound analysis that enables teams to reach conclusions.
You have coding experience to perform analysis (such as SQL, Python or R).

You'll be asked to answer a question (in 250 words) when you apply on the subject of 'Performance Measurement'.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We operate a hybrid working model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £63,517.

You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97% (Worth up to £18,400 a year).

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs.

Please note this role requires you to pass Security Check clearance.

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Senior Performance Analyst


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