Job Vacancy IT Field Engineer

Job Title: Field Engineer

Location: Newbury / Reading with travel to London

Salary: Competitive

Job Type: Permanent, Full Time

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role:

As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients.

You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment

Responsibilities:

• Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectationsProviding timely updates to clientsDiagnose and resolve technical issues and provide technical assistance on client sitesCompleting proactive maintenance onsiteRespond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queriesMaintain and update accurate client site documentation via IT Glue, championing the importance of documentationMaintain companys Information Security policies and proceduresPropose improvements to client systems and services to continuously enhance their systems and operationsManaging your time efficiently and planning your day accordinglyKeep up to date with new technologies adopted by Netteam and our client baseImprove your technical knowledge through company training and self-studyProvide out-of-hours or standby support to our clients on a rota basis

About you:

Experience:

• Ability to work unsupervised, independently and as part of a teamIT related degree or relevant qualifications highly desirableDemonstrable experience as a Service Desk EngineerAble to demonstrate a good all-round knowledge of IT principlesExperience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageousExperience in initial remote diagnostics along with analysis and monitoring would be advantageousThe willingness to learn new software and hardware skillsExperience of Microsoft Windows Server/Desktop environmentsDetailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaSKnowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/SwitchingAbility to run, patch and terminate cabling to support installation of new hardwareStrong knowledge of InTune & Conditional Access Technologies and securityExperience of MSP and or Hospitality is advantageous but not essentialCurrent and valid UK driving license is essential

Personal Attributes:

• Friendly and professionalExcited about tech and thrives on developing understanding of new technologiesPossesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clientsRecognises the importance of frequent and clear communicationsKeen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole teamFeel that every day is a day of learningDisciplined, with the ability to priortise and execute tasks under pressureHarnesses pressure to deliver results

Why join us?

• We make work life balance a normal, not a benefitA fun and productive place to workGreat team of people to work alongsideWorkplace PensionComprehensive in-house and external training offeredCompetitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.